No empathy for patients. Mistakes with medication has caused withdrawal from antidepressants. I was getting half the amount prescribed. Late bringing pain meds which allows pain to return to the point where it is harder to get control of it. Would love to talk to someone with authority who could provide solutions instead of excuses. read more

Check the internet to see their abuse citations. They are out there. Do not place your loved ones here. From the number of times we were lied to at this facility, I must believe that it is not only condoned by management but encouraged. The staff will not communicate with you via phone. My family member's oxygen became unhooked and we had to call several times to get someone into the room to get it hooked back up. Then they lied to us and said that her oxygen was fine and she needed something else. Additionally, there is poor building design where some room call lights are recessed into the doorway and the nurses can only see them if they happen to be on that end of the hall. read more

My partner and I are EMTs and wanted to share our experience picking up a patient. The staff was exceptional, helpful, kind, and genuinely care about their residents. We did not encounter a single staff member who was flippant, rude, or dismissive toward us as we often experience in several medical facilities daily. We would like to give a special shout out to Ariel, a wonderful social worker for Arbors. She, as well as other phenomenal nurses and STNAs, took the time to carefully explain to us everything we needed to know about our patient so that we were equipped to care for them the best way possible to help ease what can potentially be an overwhelming and scary ride in an ambulance. Thank you all for being outstanding and genuinely caring about your residents! read more