I lived here from spring of 2023 till the summer of 2024. This is going to be a long one. The reasons why it's not a 5-star review: - The lack of consequences for dog feces/urine in the pathways of residents (indoor/outdoor) - The residents don't pick up/clean after their dog's feces/urine (there are bags available and trash bins available throughout the complex) so it's common to step on dog poop while walking on the sidewalk. The smell of feces in the grass too is very unpleasant. - The lack of consequences for unleashed dogs - it's in the leasing agreement and a violation if not followed. While it was a pet friendly apartment - there wasn't much enforcement for any irresponsible dog owners who let their dog unleashed (besides in the dog park). - Fitness center - had only 1 working treadmill for quite some time and some weights were missing, finally by summer 2024, they updated the facility, and it looks great. - Depending on which person in the leasing office is sorting through the mail in the package room, your package may be easy to find or sometimes not. - Lack of consistent notification of when the leasing office is closed. On some holidays, the leasing office team does not give notice if their office is closed. Some holidays aren't observed for residents but at the very least there should be some notice. - Lack of security. For the entire duration of my residency, at least 10 cars have been broken into and or bricked (wheels stolen), even in the parking garage. The culprits targeted Toyota sedans (Corollas, Camry's) and the occasional Honda sedans. It sucks for those residents affected, not sure what was done to mitigate that issue. - A longtime resident I had made friends with even mentioned that the service/maintenance has gone downhill, so they were on their way out after living there for a few years. - Leasing office rarely answers their phone, you're better off emailing them or going in-person. - Residents are driving way too fast in the parking lots and especially the garage that has caused a near hit of residents, their kids, pets, and other cars. - There are only 2 elevators and only 1 can be used for moving-in/moving out and this is in the main building so you're SOL if you're in the other buildings (have to use stairs), or if the freight elevator is broken. There's no loading dock for moves and some locations for a particular apartment isn't convenient for movers = you may be charged more if you're moving in/moving out using moving companies. - The pricey rent did not equate to the overall maintenance of the complex, services, lack of security, and amenities that was offered. The reasons why it's a 3-star review: - Katie's attentiveness and kindness from when I first moved in to all the way till I moved out - she's the reason why this not a 2-star review. - The proximity of the apartment complex, it is so close to many stores, grocery, mall, etc. - The maintenance team. Anytime you need to get something fixed, the maintenance team is really quick. Don't read the apartments(.)com reviews. I was basing my decision to move into this apartment through that site and sorta regret it (moved from CA to MD). read more

Available units are not move-in ready to be rented. Once they have a prospective tenant, then they will prepare the unit. The staff needs some training in customer service and hospitality. They are rude, and they act like they are being bothered. If you're paying rent close to $3000+ a month, they need to be a little more polite, and Bozzuto needs to pay them a decent salary To attract better employees. Apparently, leasing office staff don't appreciate having a paid job. Staff don't answer the phone, and they don't respond to phone calls. They don't return emails. Maybe, they need more staff. So, unprofessional. Staff needs training! It is a nice location. Rather than hardwood floors, they have carpet. Carpet is old and HVAC system is not cleaned properly. residents leave the trash bins out on non pickup days smelling up the place and creating a potential problem with rodents. There's an extra charge for trash pickup. It should be included in the high rent. Unit and layout are tiny, appliances are old. Rather than a walk in shower and tub, units have 2 bathtubs. Outdated. Photos on their onsite gallery have color, accent walls and curtain rods. Actually, Units wall are all beige. No crown moldings or chair rails. Very plain. No curtain rods. Limited shelving in closets. Wooden cabinets are worn and water damaged. The only lobby is the main bldg. Only one building has an elevator. The other buildings have four flights, no elevator. There's no real security, and the garage is very dark with limited lighting. Drivers speed throughout complex. This location is not managed like a typical Bozzuto property. corporate either doesn't know or doesn't care due to a housing shortage. I don't like key fobs because it's computer-controlled and others could potentially have access to your unit. read more

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Moved from out of state from a house less than a year ago. Front office staff are friendly. Maintenance responds in a timely manner. Rent is super expensive. there's closet space, a gas stove, wood flooring, a patio. On the complex: weight room, computer room, outdoor pool, pet park. Pet owners don't clean up behind their pets even though bags are available. The walls are very thin, ceiling thin, so you can hear neigbor walking all night, upstairs floor creeks, cars in the parking lot broken into quite often. The odor of my neighbors marijuana smoke fills my unit at bedtime. Another neighbor washes their laundry at 1 AM in the morning and that keeps me up. The units are poorly structured designed. The premises outdoors are kept clean although the dumpster remains full often; the waste trucks come around at 4 and 5 AM in the morning. Overall, a decent place to live. Costco, Walmart nearby as well as live! casino. I feel safe. It's just expensive. read more

My brother waited for a month to have his a/c unit replaced which was leaking water into the wall; after it was installed, months go by and now the brand spanking new unit needs a compressor. They put these huge portable a/c units in his windows that were running non stop, the electric bill is about to skyrocket! The guy took the screens out of his bedroom windows and dropped them on the clean carpet. The units were hanging out of the windows and he made sure he tucked them in really nicely with my brother's brand new $250 blackout curtains. It looks very nice for almost $3,000 a month. read more

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"It's like a Vacation everyday!" I've been here for 8 years and the only issue I've had was with some of the front office staff having a condescending manner ... but that has changed and was individual people so I won't let it take away from my stars as a whole. The staff NOW is awesome. They know everyone and go above to accommodate your needs. I LOVE the maintenance team... they come really fast and are very efficient, "Asaka", is my favorite. The LOCATION is perfect between Baltimore and Dc, close to the airport, walking distance to food and activities, directly off 295 so we never get snowed in, so close to the casino we never experience water or power outages lol .. I definitely think that's plays a part. In comparison to the neighboring properties were missing the concierge and utilities being included, but we're killing on square footage and price. Sidenote: I've been here so long my rent keeps going up lol so I might be leaving soon we've outgrown our 3 bedroom. The AMENITIES are perfect. Who doesn't like a cozy clubhouse, overlooking a glistening pool? Who wouldn't wanna chill in the movie room in plush loungers and watch the game with friends?? With and office efficient printer why would we use the amazing computer room, which is always functional and stocked with ink paper and an empty seat? There's a courtyard with grills and a fire pit , "my fancy little backyard ", because I live very close to it. A newly added dog park. I don't have a dog but it's one here. As well as car cleaning station to vacuum your car and wash it away from the other cars. There's a conference room and most used a fitness center which also give you the refreshing view of the pool whether it be winter or summer, it helps your time on the treadmill go by with a good view. Inside the apartment I have privacy from my kids my room is separated by the living room so we have our own spaces. Two bathrooms. A huge open kitchen. Dog friendly property. To counter those negatives of other reviews: The noise- I live near the street and it's bearable. I only hear neighbors when we have noisy ones but I do complain. Other than that I don't know of the noise people speak of it really isn't any and I'm on the ground level. The cleanliness- the maintenance team will respond and clean whatever is a problem. The hallways are cleaned daily- at least mine is- I see them on my way to work. The common areas are always very very clean. They treat the apartments a couple times a year to prevent bugs. With it being a newer development we used to have theses silver bugs I haven't seen those nor the spiders in a long time now. Rodents... I've never seen mice rats or anything not even a stray cat, an occasional rabbit may hop pas the window tho. The staff- yeah I had that problem too but the present staff is cool. Just a note - people pay a nice amount of money to live here and should be treated as such. The cost- you get what you pay for. It's worth the peace of mind and amazing community. My whole row home fit nicely into this 3 bedroom. The safety- the only way anyone knows how to access this property is if they've been here before. It's gated. Key fob access is used on all the amenities. It's confusing as heck to navigate for strangers, chances are they'll get lost trying to come on the premises to commit any sort of crime. When I first moved here they use to have police ride through sometimes during the night, this was before all the development around not sure if they still do that. I come home and go to work various hours of the early morning or late night and have never encounter anything unsafe. Ok I'm finished! I love where I live and my kids do too. I'm sure anyone looking would love it here. read more

Moved into this complex (11/2021). I chose primarily because of the location which is phenomenal. I did a lot of searching and found this area to be very convenient and considering what you get for amenities as well, it is great. Some aspects of the complex deserve 5 (such as maintenance staff), and some lower. My first night in this place was a nightmare due to my apartment being VERY noisy due to a neighbor above me (I mean out of control and had water leaking through my ceiling my first night!). I have never experienced someone that loud in a complex and sometimes it has gone on for hours and even had to get the police involved. I am wondering if anyone else has had this problem :) Some office staff are rude as others have mentioned in other online reviews. The maintenance staff is AWESOME. They respond quickly and they are friendly. Also, I have found the people I have met in the complex to be friendly as well for the most part. Updated 2/2022: Still no resolution to the neighbor issue. And no assistance from the property manager recently and I was lied to. Once this is resolved, then my rating will go up. In all my years of renting, it is the first time I have ever had such an issue. Very disappointed overall. Glad to hear though that most of the other people on the property have not experienced this. It indicates it is probably a rare occurrence :) Wish I was that lucky! :) Update: Contacted Bozzuto HQ. Update 2/22/2022: After several months of a seriously unpleasant experience, the issue has been dealt with. I am happy thus far in my new apartment. Although, it did cost me SEVERAL hundred dollars to move out of the other apartment. Other than that aspect, I am glad the situation was resolved. Update 08/2022: Since my last post, 2 more incidents occurred, one which is going to cost me several hundred dollars. The first incident was in May when new HVAC units were installed; I told them it did not sound right several times; no one listened and as a result I ended up with a leaking ceiling, mold, etc. That was resolved over a 1 week time span. Now, this week my car was vandalized and there is over $1,000 of damage to my car. My car was parked in front of a security camera. Well, guess what, I was informed AFTER my car was vandalized that they do not work. Having worked in security for over 20 years, I would know not to park in front a camera that does not work. AND, I would also inform my tenants of the situation as it is a security/safety risk. It is the responsibility of a property to inform you in the invent of CCTV, or other items on property that may be inoperable, especially if it is a security or safety concern. What if someone was assaulted in the area the camera does not work or worse? Hind sight mentality when it comes to security and safety is the most dangerous to have. This continued review is no reflection upon the leasing staff, they are great. Anyways, now I have spent my own money to repair my car which could have simply been avoided by keeping tenants informed of the camera issues. Maybe it is just my bad luck these things keep happening here, but this incident and even the one in May could have been easily avoided. UPDATE 09/2023 (waited for a while to update this): Continuing to go down hill, primarily over the past 5 or 6 months (I believe there is a new manager on sight). The package situation is out of control, staff rather bulls&@! than scan in and sort packages. There are only a couple of staff members that actually appear to work and do their job on a regular basis. Often residents receive a code and then when they go get their package, they have to sort through boxes and packages to find their own! One guy and myself spent 10 minutes one day trying to find our package; this happens A LOT. Then, there are the major safety violations such as maglocks that very rarely work on doors and probably should be reported for violations. Can you imagine if there was an emergency? Then, you have an elevator broken for TWO WEEKS and no one reported it but myself after 2 days of inoperability; the staff didn't even put up signs until I said something. The trash is out of control at times at the drop off locations, weights missing from the exercise room, as I guess someone stole them, and there is equipment with major wear and tear, and the list goes on. It may be time that rather than residents posting online about the issues, and let HQ and/or the state know. Apartments.com does not give accurate reviews. I think people need to visit many sites to get an accurate picture of any type of business. Anyways, I so wanted to love this place, but I cannot. I can only recommend this place if you want a mediocre place for high rent, but as I said at the beginning, you cannot beat the location! I have to stay here awhile longer and hope things improve while I am here, LOL but not looking good as it just continues to go down hill :) read more

Horrible experience living in this place. They will receive a payment for rent on the day off, and still charge you a late fee. When you try to reason with the staff they are completely unbothered. When its time to move out they will charge for the minimal of damage such as nails on wall or charge for a whole carpet replacement for an unclean spot when its obvious the carpet wont even get changed. They are also fast in banning you from the office and even calling the cops who then have to explain to them that actually as a resident you cant just get banned from the office. read more

OMG the maintenance crew here makes us residents their top priority ALL THE TIME! Joseph who is 1 of the maintenance guys is polite, respectful, professional & can REPAIR ANY & EVERYTHING..very knowledgeable & skillful read more

The location of these apartments is great, and the price is fair in comparison to other complexes in the area. Overall, I enjoyed our time there and most everyone was very kind and helpful that worked there! The dog park was poorly maintained, the gates were broken the entire year and a half we lived there. But the maintenance team was very attentive and kind when it came to doing work in our apartment. I'd also like to add that the only neighbors I ever heard were our upstairs neighbors. It was definitely the most quiet complex I've lived in! read more

Just took a tour and the leasing agent couldn't answer many of our questions. The smells were overwhelming and the "controlled acess" roads were just regular roads. Great location. read more

Updated Review 1/30/17 I'm about halfway through my lease now and I believe this review deserves an update. My initial remarks are found in my previous review, and most of the issues have been addressed. I'd like to acknowledge the staff for addressing my complaints in a concerned manner and displaying a genuine care in finding a solution--something that isn't very common in today's business. I have yet to experience any rudeness or lack of hospitality from the staff since my initial review... but then again, I haven't had many encounters with them either. The property manager seems to be fully involved in day to day operations and it shows when I have to stop by the front office to pick up a package. Still, my complaints regarding trash will stand.. it's currently winter so the smell doesn't linger as much but I still think the property would benefit from having trash chutes. The walls are fairly thin as I can often hear my neighbors, and the parking issue comes and goes--couple more parking spaces would go a long way. All in all, my living experience here hasn't been too bad and it's worth considering given the reality of living in an apartment complex since there will always be things to nit-pick. Beware of the floor plans near the road... Due to the thin walls and windows, the sound of traffic WILL keep you up at night if you're a light sleeper. read more

I lived here from 2013 to 2017 and overall had a very positive experience. It's a nice complex, especially for people with pets or children. Pros: -The front office and maintenance staffs were always quick to respond to any issues I had. -The grounds look nice and the apartments are in a safe and quiet neighborhood. Great for walking. -The location has ultra easy access to 295 and there are plenty of nice restaurants and shopping options nearby. -They added a nice little dog park where you can let your dog run around without a leash. This was a wonderful addition. The gym was small but it had everything I needed and the equipment was kept in good order. -The price of rent is comparable to the other apartments in the area. Cons: -The walls are very thin and it can be annoying hearing your neighbors constantly. The acoustics in an apartment can vary greatly. I would only sometimes hear the people on the other side of my bedroom wall but in my roommate's room and bathroom you could hear EVERYTHING going on upstairs. -The white carpet in the whole apartment was annoying to have to keep clean. I wish they had wood or wood laminate in the dining and living areas. -The trash valet service was a waste of money in my opinion. I never noticed the odor problems some mentioned but the hallways outside of the apartments were normally stained and ugly from the trash bags leaking on them. There's also no way to opt out of the program, so over the course of a year I was charged $300 for a service I used twice in 4 years. read more

I lived in Arbors for a little over a year and overall I had a good experience. I lived in one of the garden style apartments so the smells in the hallways that other people described was not an issue for me. I never really had an issue with neighbors either.. I couldn't hear anyone on the sides of me but the apartment of above would get loud. I sort of expect that with apartment living though. My only complaint about the place is the ladies (and gentlemen) in the office never answer the phone.. I could call and call and no one would answer but id walk down to the office and they would just be sitting there.. Overall I would recommend the place If you can get in on one of their leasing specials, I don't think it's worth the price they actually charge. The neighborhood is nice though with a few restaurants and services in walking distance. read more

Conveniently features a buzz-in option on the garage that your guests can be towed from any time, even if it's only for a couple hours. Even better, they tow your car nearly 20 miles to PG county where the rates are twice of what they would be in the county the complex is in. Plus they only have 20 guest parking spaces for several hundred units. Definitely a scam of some sort going on. read more

My wife and I lived here for four years, and would have happily continued to do so except for the fact that we decided it was time to buy a house. We were some of the first residents to move in, putting down a security deposit before the construction was even complete. The Arbors are convenient to shopping and the major highways, so it's really easy to get to work and such. The staff in the leasing office were always top-notch. They were very responsive to any request. They do accept UPS and FedEx packages (but not USPS, the post office will not allow it for some reason), and will hold your regular mail for you when you're on vacation. You can even pay your rent by credit card for no additional fee (hello, flight miles!). The maintenance staff was very good. They were always quick to respond to a call, and were more than competent and friendly. They did a nice job with snow removal too! The parking situation in the surface lots got a little tight near the end of our time there. We paid extra to use the garage, since our building was attached to it, so we didn't have to deal with it. They wound up making a special visitor parking section, I guess to more closely monitor long-term guests. They could have done a little better with trash removal, namely making it more frequent. There was a valet trash service, which was great, but the dumpsters would be overflowing before the pick-up date. Apart from being kind of nasty, if you have to take something out to the dumpsters during the weekend, there was nowhere to put it. I do commend them, however, for having a recycling program, as few apartment communities do. The apartments are a bit on the pricey side, but if you can swing it, this is a very good place to live. You really cannot beat the location. I have many friends who live in apartments, and I've heard some real horror stories... other than a few minor annoyances that come with living so close to so many people, the Arbors is a great community. read more

So I'm an AA County native, and I've been quasi-living here at the Arbors for about a year now. All in all, it's a nice complex. Is it the best in the area? Not by a long shot. But will you be miserable....no. The apartments themselves are pretty nice. Granite countertops, gas ranges, balconies, nice bathrooms...the amenities are good. I've seen exactly one bug in the two units that I've been in, so I can't speak about the experiences others have noted regarding that. -Valet trash is convenient -Doggie bags are provided for owners to pick up their poo...they just need to be responsible enough to do it -There's a pool, but it was barely open last summer. It's only open when there's a lifeguard on duty, which is kind of a catch 22. Good for life saving and all, but it sucks when I want to swim and I can't because they isn't someone to man the station. -I believe there are only two grills in the entire community -Maintenance is great at responding to requests -There are bouts of car thefts every now and then, and nothing is ever really done about it. I've heard of several, and I'm pretty sure they've never caught the people responsible. And I know a resident had their motorcycle stolen from the garage as well, and they were just out of luck. If they would put cameras in the garage, that would easily limit these things from happening. Instead, they just send out an email and tell us to not let people piggyback into the community through the gate. Speaking of the gate.... They leave it open. A lot. I understand that this past winter was brutal, so they kept it open as a courtesy, but there were days/weeks when it was sunny & warm, and the gates were just wide open. -Sounds travel way too easily. Don't have private conversations anywhere near the front door. Dogs bark down the hall, inside of units, and you can hear them from inside your apartment three doors down. -Visitor parking kind of sucks....to me, it doesn't seem like there's enough spots. Granted, there's almost an entire row for visitors, but they're never available. It's also not convenient if you live in one of the buildings closer to Arundel Mills Blvd. Visitors would have to walk through the entire community to get to you. -I appreciate that there seems to be enough parking for residents. Sometimes it's touch and go late at night, but they're trying to alleviate that with parking stickers/registration. Garage parking is extra, -The staff used to not be as nice, but I can tell they're trying to be more friendly. They had a BBQ for the residents a little while ago, and I think they're planning on doing more things like that over the summer. read more

I've lived here for three years and have few complaints. The office staff have always fixed anything I needed and I love the location and my apartment. It is a little pricey, but worth it for the convenience. I love that I have indoor garage parking and that I can walk to many nearby businesses. read more

Management is friendly, and the appearance of the aprtment looks very lucury. However, this apartment has critical problem. NOISE. It is not normal noise.. it is mechanical noise from somewhere of HVAC. Every hours, day and night, especially in your bedroom. Also, you can hear the chatting sounds from the wall. During summer, you can experience to live in the engine room. Whole apartment community is filled with very noisy sound, outdoor and indoor of the apartment. read more

This complex has a broken parking system where they tow their own residents even though there is AMPLE parking available and then they use the excuse of having to move your sticker every time you have a loaner for a day. If my car was totaled in an accidental and I couldn't remove the sticker from my car, I don't believe it's necessary or acceptable to tow the loaner car when I am a paid parking resident at the facility. They must have a good contract with the towing company 12 miles away for them to feel the need to tow their residents and stick them with a $285 bill. read more

I live here right now. Maintenance comes to fix things almost as soon as you request, you can't hear your neighbors but just the occasional thud of an upstairs neighbor. Parking is great if you pay for it, not ideal for guest but whatever it's just a few minute walk, you'll survive. 1 bd apt w den feels spacious because of the high ceiling and windows. I like having a view of the pool because in the summer during the day you have a subtle background noise of people having fun in the sun and when you look down there it's an ideal people watching situation. The lighting is great in my apartment. My boyfriend and I love the young blonde guy at the front desk, give that boy a raise! read more

I would NOT recommend ever leasing here. They're so many things that are wrong with this complex. First, The price they charge for rent is definitely not worth the stay and I will further explain why. Apart of just paying for your monthly rent they charge a lot of minor fees causing your rent to go up by 200. Second, the walls are very thin. You can hear your neighbor conversations and hear them use the bathroom above level. The washer and dryer we had in our apartment are old and they refuse to let us change it. I believe for the amount that we're paying, we should have had updated washer and dryer. Third, at first sight of viewing the kitchen it seem wonderful but once we moved in there is no space to put things away or to cook. Fourth. They have remodeled their clubroom that looks great but they charge 300 to rent it, which is ridiculous. The apartments right across charge 170 almost half their price and their clubroom is 3x bigger. Fifth, above the master bedroom every time the person upstairs would flush there would be a loud ticking noise, which made it hard to sleep. We complained about it but nothing was ever done. So I hope no one gets stuck with this apartment. Sixth, The parking situation is horrible especially for guest and motorcycle owners. I feel compelled to tell you if you have a guest who is not parked in visitor parking, they will tow your car all the way Beltsville and they charge about 300 to get the car back. I really wanted to like this place when I first saw it I loved It but again it is definitely not worth it. Please don't expect to see your deposit back because they charge you every little thing. Regarding the staff the only agent who was I always had a pleasant experience with is Brendon. He was great, he understand the true meaning of customer service and how to treat customers. I was very disappointed with Arbors at Arundel Preserve read more

If I could give them 0 stars I would. Spent a week calling countess times trying to get leasing info, only to finally have someone pick up and hang up on me when I said I was interested in leasing. Signing a lease elsewhere-clearly they do not value customer service. read more

When we first moved into the community over 4 years ago the staff that was previously here was great. They were very friendly and courteous and really took the time to meet the needs of the residents. And the grounds were constantly maintained. Within the last 6-8 months the Arbors property has been poorly managed. The outside of the property looks nice from a distance, such as the landscaping. But the inside of the buildings and hallways are not kept up and cleaned. The doors leading into the buildings need painting, the walkways/hallways are dirty, smelly, the carpets need to be cleaned, the gates look as if they are barely holding on by a thread. And its quite embarrassing to bring company over knowing the inside of the buildings looks like this. The gym equipment was broken and not working for over 6 months. It took several complaints by many residents for them to finally replace the gym equipment. I don't understand why anyone should have to bring anything to their attention. I feel like when you pay almost 2000.00 dollars or more a month everything should be immaculate and they should constantly be checking the property for needed repairs and up keep. The previous post about the walls being very thin are true. You can easily hear your neighbors walking across the floors above you, kids running across the floors above you 9-10-11pm at night when your trying to sleep and be ready for work the next day. You can hear the traffic from your window. Loud motorcycles and cars passing by through the middle of the night. I also have concerns about lots ants, silverfish and other small critters that start showing up out of no where once the weather gets hotter in May, June, July..etc..I am not sure if they do periodic pest control spraying because I have never seen anyone come into my apartment and spray. If I go to the office and request pest control then they will send someone but I think it should be part of the service every month. Another concern at this property is that the entrances into the garages are always blocked by large moving trucks, buses etc..at least 3-4 times a week. If your paying for garage parking you should be able to easily access your parking spot after a long hard days work and not sit by for 10-15 minutes waiting for the person to come move their truck out the way so you can actually get into your apartment. I also had an issue with a piece of my refrigerator falling off. Maintenance has come at least 5 times and it's still not fixed. You think they would have just replaced it by now but they haven't. Trash is also not consistently picked up from your door Sunday thru Thursday. There have been many times when trash wasn't picked up from our building and again halls are left smelly the next day and more opportunities for bugs to come in. Another issue is when you have questions or concerns it is difficult to get a hold of someone in the leasing office. They rarely answer the phones. I went across the street and looked at the other apartments next to the arbors hotel and they are gorgeous! The hallways smelled nice and clean, the building doors were painted and the carpet in the halls were clean, the gym equipment worked, they had coffee, tea, other drinks and snacks offered in the lobby to residents. I believe in order for this property to get better they need staff who sincerely cares to provide the best service for the residents here. read more

I have very much enjoyed my time at the Arbors. Bozzuto consistently does a great job of managing the properties under their care. The maintenance staff is top notch! Any issues are resolved in a timely and professional manner. Willie stands out as a member of the maintenance staff. He is always very friendly and does an all around standout job of maintenance. He consistently goes "above and beyond" and gets the job done right the first time! The grounds are well maintained and the management is consistently looking to upgrade the community. The Arbors is in a great location both for access to the highway, as well as to shopping/entertainment. read more

My wife and I have lived here for six months now, and overall we're happy with this property. We've noticed several positive and negative things about it, though, and I'm not sure yet whether we'll be renewing our current lease or look for another place (mostly due to family reasons unrelated to the property). THE POSITIVES: 1. The property seems very well maintained, and we see the staff out and about everyday taking care of the landscaping, sweeping, and doing general cleaning. 2. In our experience, the staff has always seemed very professional and courteous when we visited them in the office. 3. It does seem there is a general sense of "community" among the residents. In our experience, all our neighbors have been courteous, and pet owners clean up after themselves during their walks. All of our neighbors seem reasonably quiet and friendly, and we've never had a problem with them. 4. The appliances in our apartment are new and in good working order. Actually, everything in our apartment seems in great shape. We haven't noticed any bugs or pests. 5. We have not had much of a problem with solicitors. About once every month or two a high-school kid will knock on our door promoting his school's fund-raiser, but that's about it. It hasn't been enough of an issue for me to even put a "no solicitors" sign by our door. 6. Every once in a while, the staff holds free parties for the residents, which turn out to be pretty cool. The last one we went to was Hawaiian themed, and for some reason I expected it to be lame. It turned out not only did they have it catered, but they had a Hawaiian band, hula girls, hula lessons... Overall, it was a very nice effort, and we look forward to the next one! 7. The gym, movie room, and lounge always seem to be clean and in great shape. We haven't used the pool yet, so can't comment on that. THE NEGATIVES: 1. Some apartments are noisy. For apartments facing Piney Branch Circle (with the water fountain), it is very noisy. When we initially moved in, I really hoped noise from the nearby airport wouldn't bother us, and that really hasn't ben much of an issue. However, the buildings along that road seem to amplify any noise that generates from the road. Every morning, buses park for a short while in the traffic circle to pick up some residents, and their diesel engines are disturbing. When the buses and other delivery trucks back up during the day to make it around the traffic circle, the steady "beep beep beep" is annoying. A few days ago, we were treated to the sounds of jackhammers and bulldozers for a couple of days as a construction crew rebuilt a few sections of the curb near the fountain. The security box at the garage entrance sometimes blasts dialtones to the street (the seem noise you'd hear if you left your phone off the hook -- except amplified through a megaphone, and usually at night). I realize there's not much the management can do about this since it's mostly a function of the layout of the buildings amplifying the noise, but a policy of "no power tools before 9:00 am" may be nice. My recommendation for prospective residents would be to look for an apartment not facing Piney Branch Circle. 2. The staff conducts periodic walkthroughs of the apartments, at least quarterly. They are always courteous and professional and I appreciate their attention to keeping the property maintained, but I don't like getting an e-mail on Sunday afternoon that basically says something like, "We must come into your apartment for quarterly maintenance sometime between these dates: Monday through Wednesday this week. We cannot accommodate any scheduling requests." I REALLY wish they would give residents at least 24 hours notice prior to any anticipated visits, especially for ones that they've likely scheduled well in advance like "quarterly maintenance." This has happened to us more than once. 3. Packages: If a package is too large to fit in our mailbox, the carrier often gives it to the staff at the leasing office, which works great. Sometimes, however, FedEx or UPS leaves large packages at the door. Recently, as Christmas approaches, I've noticed several complaints of packages being stolen from the doors of apartments. We haven't personally had an issue with it yet, but it does cause us some concern. My recommendation for the management: Post signs at entrance doors instructing carriers to bring all packages to the leasing office, and instruct staff conducting walkthroughs or cleaning to take any packages they find to the office. Overall, we like the property and location, and hopefully these observations will be of use for prospective residents. read more

I thought I'd start my first review on Yelp after seeing the mixed reviews here. Here's my review and responses to other reviews after living at Arbors for 3 years (going into 4th): Apartment Quality: The apartments are pretty new. They hold the heat in the winter and coolness in the summer such that if you leave your heat/AC off during the day while at work, it's not torture when you get home. The walls are fairly thin but you will find thin walls in every apartment complex you go to anyway, so your experience with neighbor noise will just be a crapshoot on how lucky you are with getting quiet neighbors. I have not seen a single roach or anything like that, likely due to how well the seals are around the walls (there's not many places for them to come from, no radiators). Appliances and counter tops are modern. Trash/Parking: There are trash chutes in many of the buildings along with the Valet Trash service. The experience with smell is a people problem. If you have irresponsible neighbors who leave smelly trash in the hallway all day, there's a bit of a smell but it doesn't really linger into the apartments, only the hallway. However, I do see maintenance people doing vacuuming and cleaning on an almost daily basis to help manage it and they have replaced the hallway carpets once or twice during my stay. Again, a crapshoot on how well your neighbors are. The parking situation is fine. Guest parking is at the furthest point from many of the buildings. One thing I think is silly is that they powerwash the garage every few months but it looks the same after as it did before! Community Features: The fitness center is nice, there's a pool that is well kept, and the club room was recently renovated. There's a dog park, and they provide little kiosks around the property with trash bags you can use to pick up animal droppings. Management/Pricing/Maintenance: Overall good. When I first arrived and every renewal since, everything was clearly laid out in front of me in terms of prices, fees, policies, etc. Their staff has changed quite a bit over 3 years from very experienced people to teens and 20-somethings so it's a mixed bag with how experienced they are, although I haven't had any issues to mention. The prices are competitive to other places around but utilities and forced valet trash are not included so keep in mind you'll have to pay an extra couple hundred or so on top of the rent price. Maintenance is very responsive and friendly. Everything is electronic which is nice: Lease agreement can be signed electronically, downloaded as PDF, and most correspondence is done through email. The maintenance alerts are in nice emails to let you know when things are done or a heads up to let you know they are coming. They do have community events quite often, although I do not personally go to them. Gates: The only star I took away is due to how the gates work. They aren't really there for total security, since people can walk through wherever they want, but they seem more for parking management. The issue comes with getting food deliveries or having a visitor over. The system for having them buzz in is complicated so most don't even use it but instead wait for another person to come in and follow them in or park outside and walk the food in, resulting in some disgruntled delivery people as they make their way to your apartment. My suggestion for a change would be to assign a unique "access code" each apartment could have to give people. For example, say you want to order pizza and your unique access code is 68315. Just put that in the special notes or text it to your friend and they just type it in and go. Sure, it's not as secure, but again, the gates are not really there for security. Surrounding area: There's the Arundel Mills Mall and many strip malls that are in walking distance (sidewalks are there) as well as a Casino and many restaurants/bars nearby. Immediate access to 295. Great if you work at the Fort or around the Baltimore area. read more

My boyfriend and I lived there for two years 2009-2011 and we loved it. We only left because he got a new job in NY, so we had to move, and we were both very sad to go. The apartments are very new, clean and nicely laid out. The location is very convenient as there is a plaza right across the street with a Starbucks, a pizza place, an Indian food place, Asian-fusion place, dry-cleaners, Emergency Care, and liquor store. You are also minutes away from the Arundel Mills Mall, and another plaza with a grocery store and other stores. I enjoyed swimming in the pool there, took advantage of the small gym, and always had very pleasant experiences with the people in the offices. The price might be high, but it is between Baltimore and D.C., and is in a new construction area with lots around to do, so it makes sense. We almost didn't move in here because of the bad reviews, but I was glad we did, we have so many wonderful memories there. The only thing I can see there being concern about now, is that there is a lot of construction going on across the street, but it should be done soon. If you have an apartment facing the street, the lights from the new parking garage might be an issue for you, but you can always get curtains. read more

We moved to the Arbors at Arundel Preserve in August and I have to agree with a prior post, be prepared to pay more than expected. For this to be a gated-community is a joke as the gates are always malfunctioning which causes management to leave the gates open. As for our apartment, we're satisfied however, we are experiencing an infestation of fruit flies coming from the garbage disposal. I not one who uses a garbage disposal as I was taught to scrape my uneaten food into the trash can and not down the kitchen sink. I'm guessing that the previous tenant/s were doing just that putting food down the kitchen drain without running the garbage disposal causing an infestation of fruit flies. Another issue I noticed was the previous tenant/s must have owed a dog because there is a "poop" stain on the carpet in the Master bedroom; thank goodness I own a carpet cleaning machine that specializes in cleaning up after pets. read more

Great place...lived there for 4 years. Moving back to the area soon and will move back to this location. Reviews Do not lie people...look at all the New "luxury" apartments around Arbors. They all suck in comparison! One quick note...make sure you get an elevator building or moving will be hell! read more

Look at the other surrounding properties... If want to deal with solicitors move here. If you want to deal with an infestation of bugs move here. If you like the smell of the trash in the hallways move here. If you want to risk your car being broken into move here. If you want to walk pass trash and paper in the unvacummed hall for days, move here. If you want to hear the sound of animals in your vents move here. If you want to listen to your neighbor snore while you're trying to sleep move here. Oh yeah.. they will offer the exterminiator to come out but even they will tell you that the silverfish is a problem and because they can't access the roof what they are only doing is only maintenance. So if you don' t mine seeing these centipede like bugs crawling on your walls over your bed or hiding in the pillows of your couch move here! if you don't mind watching the bugs crawl along the sides of the carpet and under move here! Look at other surrounding locations!!!! read more

We absolutely love this complex and consider it the best we have lived in around the area. The actual units are updated, and the lay-outs are functional and open. For the updates and location, the prices are very fair. Family members who have come over have complimented the size, brightness, and updates. The staff is also incredibly helpful and we do not feel that way about other places we have lived. They are friendly, competent, and have assisted us with several extra requests (e.g. involving looking out for a particular package and contacting me) above and beyond what is required. Maintenance requests are responded to same-day in our experience. The pool is very attractive, the grounds are well maintained, and the location is great because there are many restaurants that are easy walking distance. Compared to Annapolis Towne Centre apartments, this complex is a major step up in terms of the staff and quality of the actual apartments. read more