I used this company in the past and was satisfied. Not this time. I specifically asked them to trim and shape the crown of the tree for crown reduction. They trimmed only what they could reach with hand tools never using the bucket to address the top of the tree. The tree is taller than my home. When they announced they were done, I pointed out they hadn't reduced the crown. I also pointed out there were branches still encroaching on my home, extending over my neighbors property and extending over the sidewalk. Aren't these basic issues to address when tree trimming that the customer shouldn't need to point out? So now I'm not feeling confident they know what they are doing. The crew was three men. Only one of which acted like they could understand English. He told the other guys to get the bucket, they didn't. He asked them, "Do you understand?" They acted like they couldn't understand so I had to walk around the tree pointing and gesturing. The top branches of the tree were never taken care of. No longer feeling confident in this crew and seeing they couldn't communicate with each other, I gave up. I called the office and left a message asking for a call back. I never got one. I sent an email complaining and Raymond Gutierrez responding saying he drove by and took pictures and was of the opinion the tree was fine. He did admit that the crew did not see the shaping on the work order and offered a $40 price reduction. Half the job was done and he thinks $40 off is the proper resolution? Michelle then followed up with a passive aggressive, condescending and sarcastic email. She said she was sorry that I found it inconvenient to have to check the crew's work (I never said that). She said they can't put branches back on once they are removed. Really, I had no idea, Michelle. And then she told me the crew has been together for a long time and can communicate with each other and that Keith is just a joker and his humor is not to everyone's taste. So I'm supposed to find it funny that they pretended not to be able to communicate? I'm supposed to appreciate that clown show? After much back and forth, Raymond did offer to send this crew back to my home. Are you kidding, no way I'm letting this crew back on my property. How about do the job right the first time and not try to gaslight me into believing it was? How about a REAL reduction in the bill to reflect the fact the job wasn't completed properly? How about tell your crew not to pretend they can't communicate. How about not defending this behavior as a "joke"? Oh, and next time you drive by once a complaint is filed, how about a knock on the door for a face to face discussion? Do not use this business! read more