Raiting -10
Staff…read moreAttitude and Customer Service
Unfortunately, the general attitude of the staff is consistently negative. Maintenance personnel often behave as if they are doing residents a favor rather than fulfilling their job responsibilities. The leasing office staff also appear disengaged and unhappy, which reflects poor management and creates an uncomfortable environment for residents.
Gym Facilities
Despite reporting these issues multiple times since moving in, the gym remains in unacceptable condition. None of the four cardio machines work, the stationary bike does not have a functional seat, the water fountain does not work, the machines are outdated, and the air conditioning barely functions. As a result, I am forced to pay for an external gym membership even though this amenity is included in the rent.
Constant Warning Emails vs. Poor Quality Living Conditions
Residents receive frequent emails complaining about trash, patios, parking, and other minor issues, as if we were in kindergarten. Management is very strict when enforcing rules but fails to provide quality living conditions. Issues such as gym neglect, a poorly maintained pool, cockroach infestations, and mold problems are ongoing and inadequately addressed.
Pool Condition and Lack of Accountability
The pool is frequently closed, and management consistently blames residents for these closures. Responsibility is never accepted, despite the fact that the pool is clearly old, outdated, and poorly maintained. Instead of addressing the root cause, residents are blamed for problems caused by aging infrastructure.
Valet Trash Service Issues
Residents are charged an additional mandatory fee for "valet trash" service; however, the service is inconsistent and unreliable. The valet trash staff comes at random times, whenever they choose. During December--one of the busiest months for residents--the service was especially poor. Around Christmas, valet trash was collected only three days, and the same occurred around New Year's. Despite this lack of service, residents were still charged the full monthly fee.
Mandatory Television Service Fee
Residents are also forced to pay approximately $40 per month for television service, regardless of whether they use or want it. This mandatory charge adds to the overall cost of living without providing value or choice to residents.
Lack of Rule Enforcement
Many residents walk dogs without leashes, and numerous balconies are excessively cluttered, despite claims of fines. Balconies contain children's toys, office chairs, wooden furniture, bicycles, televisions, and other large items, creating safety concerns and an unsightly environment.
High Cost vs. Low Quality
The most frustrating issue is the high cost compared to the low quality provided. If these apartments were priced at least 30% lower, some of these issues might be understandable. However, Rosemont charges rates comparable to high-quality communities such as Camden and similar companies, without offering comparable standards. In other communities, management motivates residents to improve; here, residents are punished instead.