I had a tour scheduled for 3:00 pm today and no one from the leasing office ever showed up. I…read morearrived 15 minutes early and stayed until 3:15, but the office was locked the entire time. The sign on the door said they would be back at 1:00 pm, yet no one returned. I called multiple times with no answer. A resident walking by mentioned that this has happened before, which was disappointing but not surprising given my experience. As a serious renter, this lack of reliability and communication is a major red flag. If the leasing team can't honor scheduled appointments or even notify prospective tenants about delays, it doesn't inspire much confidence in how the property is managed.

I always wait until I move out of a building before leaving a review so I can leave an accurate…read morereview for the entire process. Nothing is perfect and I will list the minor inconveniences that were out of the control of the building management. But I feel like everything within their control was 5-star service. Tour/Move-In: Everything was clearly explained, tour was thorough, the staff professional and friendly. I had toured many buildings that were all nice and relatively new. What sold me on Broadstone was the customer service of the staff. Building/Unit Amenities: In my opinion they were all top notch for the price. I am from LA so I felt I was getting a lot for my money. I was the first tenant in my unit which was cool. I loved the hardwood floors, the huge walk-in closet, and new appliances. I made sure to live on the top floor as I learned my lesson in other places, therefore noise was never an issue for me. The gym is definitely the nicest apartment gym I've ever seen. No other gym membership was needed. And it's open 24/7, AC always worked, music/TV always worked. I don't recall any equipment ever being out of order. There are 2 privates room to work out in as well if you want privacy. The co-work/working space is excellent. It's nice to get out of your apt at times when you work from home. And it's super convenient to just have to walk across the street and not try to fight for a table at a coffee shop or the like. I didn't rent a private office, but I didn't have a need to. There were plenty of open tables and when I needed to make a call there are little private "phone booths" with a desk. The pool is nice, but I honestly didn't use it much. Nothing wrong with it, but for me there are too many kids. I want to relax at the pool, not hear screaming kids or have them run around/splashing everyone. Kids are kids so I get it. You don't complain about that, I simply avoided the pool. But it was always clean and there are plenty of lounge chairs. People used it and as long as kids don't irk you, you won't have any issues with it. Parking was never an issue. I did reserve a spot when I bought a new car, but you definitely don't need to reserve a spot as there are plenty of spots. I will say be careful if you park beyond the 1st floor of the parking garage. They built it very narrow and going around the corners is like playing chicken. And unfortunately, not everyone has common sense or is courteous, and they come around those corners way too fast. I avoided it by getting a spot on the 1st floor of the garage. It's just accidents waiting to happen on the floors above. My car was always safe in the garage and on the premises. The coffee shop is a nice touch. I saved so much on coffee and it's always a nice little spot to read or work. Maintenance: I can't say enough great things about the maintenance team. They are amazing. Quick to respond and attend to maintenance tickets. They really do go above and beyond and I can honestly say they are the best maintenance team I've had in all my years of renting. Package Room/Mail: They use the Luxor system and when the carriers follow instructions it's great. I've never had a package stolen. The only negative I have on this is that sometimes the carriers are lazy and just leave the packages anywhere in the package room and then you have to dig through them. When this happens the leasing office will try to organize them. It's true the fire alarms will go off on occasion. It sucks, but they do their best to minimize it. They seemed to get a handle on in after a particularly bad month of them going off. The elevators do go out of service on occasion, but it was never both at once and they do their best to get them fixed ASAP. When I got my renewal it was a very small increase. Only reason I did not renew is because I moved back to LA. If I ever return to PTC I will go right back to Broadstone PTC. I had no issues getting my security deposit back and in a timely manner. I'm a picky B, and I 100% recommend Broadstone PTC!

I SO wanted to give Park Trace Apartments a positive review, as my overall living experience there…read morewas generally fine. However, my move-out experience raised serious concerns about communication, integrity, transparency, and how charges were handled. One issue involved a $200 charge for a paper parking sticker. We were given nearly four pages of detailed move-out instructions and possible fees, and at no point was a parking sticker ever mentioned as something that could be charged for or required to be retained/returned. That omission felt like either a lapse in oversight or a lack of clarity around fees. We were never informed about this charge beforehand, and it was only removed after I questioned it. For future residents, don't toss your parking sticker--because apparently it's worth charging you for later, even though it's almost certainly never reused and feels wildly overpriced for what it actually is. There was also a carpet "damage" charge at move-out. The only documentation provided was a statement noting that the carpet had been replaced approximately five years prior and was due for an upgrade, which aligns with typical apartment carpet replacement cycles and normal wear-and-tear timelines. However, no evidence was provided showing that we were actually liable for "damage" beyond normal use or what the "damage" even was. Despite requesting clarification and proof multiple times, the charge was still insisted upon, and I was told the account would be sent to collections if it was not paid. After that, communication was cut off, which felt unprofessional given that I was trying to resolve the issue in a civil and respectful manner. Overall, while living there was fine, the move-out billing process felt unclear and inconsistent, especially regarding documentation and dispute resolution. I hope management improves transparency and communication so future residents have a clearer understanding of potential charges upfront.

Bate and switch and deceptive advertising…read more Microwave shown in pictures, none in apartment. Stainless steel appliances said to be in apartment. None, appliance white. Carpet shown in bedroom pictures, none in apartment. Vaulted ceilings are also mentioned, however none seen in website videos. I suspect if there are any, vaulted ceilings will be top floor apartments. Regardless, the advertising gives the perception vaulted ceilings are commonplace. Cockroaches climbing wall outside apartment door. Let's not forget quality craftsmanship-see photos.

Apartment complex smells like pot. Black mold in faucets. Poorly maintained grounds from when…read morewe moved in. Needs a lot of work!!! Glad we are out... reports of issues went I responded to

Sh overcharging every month can't wait for my lease to be done so that i can get TF out . how in…read morethe world every month there is a beginning fee of over 100 beside trash water and sewer .

I've had a great experience with the Darnell and their team. Kali the manager took the time to sit…read morewith me and answer all my questions. The complex is a tucked away quiet little gem - love the view and the privacy. Great pool too.

Beautiful place ! Amazing environment , The management team is kind and professional Karina leasing…read moreagent and managers , Kenya and Kali , the amenities , location and the most important part.. the apartments are really beautiful and modern design! The office smells delicious ! I recommend this place it is one of the best places I visited. Thanks for your profesionalism

Horrible. Disgusting. Roaches everywhere. I personally bombed before I moved in and it did nothing…read more Repeatedly they have tried to get extra money out of us by saying we owed 1700 instead of the greed upon amount of 1500 that we signed our lease for. Then once that's been paid, they will put a note on your door saying you owe an extra $30 in the hopes you can't pay it and they can charge you the $250 fee for being late. The apartments are roach infested, it takes days to get someone in to fix anything, they barely understand any English, the management is never in the office, the pools are full of broken glass, the weight room is disgusting, the gates don't work every two weeks. This place is terrible and I strongly recommend you do not move here unless absolutely necessary. If it is a must, then sign for the shortest lease available. I hate this place and hope they are condemned.

Terrible place to rent, I try to play soccer with my buddies but we can't because they lights never…read morework there is only one light on and we can't have fun and the pool is honestly so disgusting it looks abandoned to be honest

Tenants are not held accountable for leaving trash, dog poop etc throughout the property. When…read morecommunicated to the property they express how they understand how frustrating it is and will add additional maintenance days to clean. However the root of the issue is people on the property are not held accountable. The dog park is FILTHY. It's full of poop and wood chips then when you walk your dog on the property it's poop everywhere because no one cleans up after their pets. I had ants. I can't wait until my lease is up. All in all this place attracts classless people and the property workers allow classless to destroy the property 0 OUT OF 10. When I moved it was never mentioned you would have to pay to park your car near your building. That was enforced about 3 months into my lease. If you don't pay well good luck to finding parking.

Parking has been my biggest issue. Towing does not happen you pay 50$ a month just for people to…read moreconstantly park in your paid parking spot with no reimbursements.and all management will do is take the plate numbers. It's really getting frustrating to come home and have to either park in someone else spot or in the garage when I am paying for my spot. Since living here I have had five incidents with people parking in my spot.

Love the pool upgrades. Owners changed last year and have been finally making improvements.read more

Our door knobs keep come off at least once a month. Unsure how the problem can be fixed but…read moremaintenance comes to screw them back on and that's it. They don't find any way to resolve it from happening and it gets very frustrating when you can barely get in and out of your home because your door knob keeps falling off. Not only is it a safety hazard (as we have a 2 year old child who can easily get locked in a room) it is also has gotten to an extreme point where our child in fact did get locked in his room before due to the door knob randomly locking/getting jammed from the inside one morning and we had wait 2 hours!! Before maintenance worked to get our child's door open! I am very concerned for the safety of our community with this being a constant issue my family faces in our "renovated" "luxury apartment".

I have lived my whole life in apartments and this one right here is the far worst. They are just…read moremoney hungry they charge for everything. They also don't fix anything at all and the valet trash they charge you for, they only come maybe two times a week, horrible service. As well as The employees don't even care to explain any details about your lease. So always make sure to read your lease carefully. I would not recommend these apartments to anybody the only good thing would be the pool.

Raiting -10 Staff…read moreAttitude and Customer Service Unfortunately, the general attitude of the staff is consistently negative. Maintenance personnel often behave as if they are doing residents a favor rather than fulfilling their job responsibilities. The leasing office staff also appear disengaged and unhappy, which reflects poor management and creates an uncomfortable environment for residents. Gym Facilities Despite reporting these issues multiple times since moving in, the gym remains in unacceptable condition. None of the four cardio machines work, the stationary bike does not have a functional seat, the water fountain does not work, the machines are outdated, and the air conditioning barely functions. As a result, I am forced to pay for an external gym membership even though this amenity is included in the rent. Constant Warning Emails vs. Poor Quality Living Conditions Residents receive frequent emails complaining about trash, patios, parking, and other minor issues, as if we were in kindergarten. Management is very strict when enforcing rules but fails to provide quality living conditions. Issues such as gym neglect, a poorly maintained pool, cockroach infestations, and mold problems are ongoing and inadequately addressed. Pool Condition and Lack of Accountability The pool is frequently closed, and management consistently blames residents for these closures. Responsibility is never accepted, despite the fact that the pool is clearly old, outdated, and poorly maintained. Instead of addressing the root cause, residents are blamed for problems caused by aging infrastructure. Valet Trash Service Issues Residents are charged an additional mandatory fee for "valet trash" service; however, the service is inconsistent and unreliable. The valet trash staff comes at random times, whenever they choose. During December--one of the busiest months for residents--the service was especially poor. Around Christmas, valet trash was collected only three days, and the same occurred around New Year's. Despite this lack of service, residents were still charged the full monthly fee. Mandatory Television Service Fee Residents are also forced to pay approximately $40 per month for television service, regardless of whether they use or want it. This mandatory charge adds to the overall cost of living without providing value or choice to residents. Lack of Rule Enforcement Many residents walk dogs without leashes, and numerous balconies are excessively cluttered, despite claims of fines. Balconies contain children's toys, office chairs, wooden furniture, bicycles, televisions, and other large items, creating safety concerns and an unsightly environment. High Cost vs. Low Quality The most frustrating issue is the high cost compared to the low quality provided. If these apartments were priced at least 30% lower, some of these issues might be understandable. However, Rosemont charges rates comparable to high-quality communities such as Camden and similar companies, without offering comparable standards. In other communities, management motivates residents to improve; here, residents are punished instead.

I can honestly say that things have improved with the newest management company. I've only dealt…read morewith Paris in the office. She is pleasant, professional, and handles any issues that I've had. She even follows up to ensure the issue has been resolved. Maintenance (J.R.) is also great. He works hard to get issues resolved. I have lived here for a few years. It's refreshing to finally have a staff in the leasing office that works hard to address the needs of their residents.

From the owner: 1 Park Central Apartments offers spacious 2 & 3-bedroom apartments. Your new home features recently…read moreupdated interiors, including new cabinets, granite countertops, appliances, hardwood-style floors, brushed nickel hardware, and more! Enjoy your private balcony or patio surrounded by lush greenery and a beautiful lake. Our community provides the best amenities for exceptional living. You can truly have everything from the sparkling pool with sundeck, upgraded fitness center, fenced-in dog park, and new playground! Location, lifestyle, and relaxation… 1 Park Central Apartments is a place you will want to call home! Call our professional team today to tour our community.