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    Broadstone Junction Apartments

    4.4 (5 reviews)
    Open 11:00 am - 6:00 pm
    Updated 2 months ago

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    Rosemont Brook Hollow

    Rosemont Brook Hollow

    (12 reviews)

    Raiting -10 Staff…read moreAttitude and Customer Service Unfortunately, the general attitude of the staff is consistently negative. Maintenance personnel often behave as if they are doing residents a favor rather than fulfilling their job responsibilities. The leasing office staff also appear disengaged and unhappy, which reflects poor management and creates an uncomfortable environment for residents. Gym Facilities Despite reporting these issues multiple times since moving in, the gym remains in unacceptable condition. None of the four cardio machines work, the stationary bike does not have a functional seat, the water fountain does not work, the machines are outdated, and the air conditioning barely functions. As a result, I am forced to pay for an external gym membership even though this amenity is included in the rent. Constant Warning Emails vs. Poor Quality Living Conditions Residents receive frequent emails complaining about trash, patios, parking, and other minor issues, as if we were in kindergarten. Management is very strict when enforcing rules but fails to provide quality living conditions. Issues such as gym neglect, a poorly maintained pool, cockroach infestations, and mold problems are ongoing and inadequately addressed. Pool Condition and Lack of Accountability The pool is frequently closed, and management consistently blames residents for these closures. Responsibility is never accepted, despite the fact that the pool is clearly old, outdated, and poorly maintained. Instead of addressing the root cause, residents are blamed for problems caused by aging infrastructure. Valet Trash Service Issues Residents are charged an additional mandatory fee for "valet trash" service; however, the service is inconsistent and unreliable. The valet trash staff comes at random times, whenever they choose. During December--one of the busiest months for residents--the service was especially poor. Around Christmas, valet trash was collected only three days, and the same occurred around New Year's. Despite this lack of service, residents were still charged the full monthly fee. Mandatory Television Service Fee Residents are also forced to pay approximately $40 per month for television service, regardless of whether they use or want it. This mandatory charge adds to the overall cost of living without providing value or choice to residents. Lack of Rule Enforcement Many residents walk dogs without leashes, and numerous balconies are excessively cluttered, despite claims of fines. Balconies contain children's toys, office chairs, wooden furniture, bicycles, televisions, and other large items, creating safety concerns and an unsightly environment. High Cost vs. Low Quality The most frustrating issue is the high cost compared to the low quality provided. If these apartments were priced at least 30% lower, some of these issues might be understandable. However, Rosemont charges rates comparable to high-quality communities such as Camden and similar companies, without offering comparable standards. In other communities, management motivates residents to improve; here, residents are punished instead.

    I visited a property before visiting the Rosemont but as soon as I entered the leasing office I was…read moremet by Jennifer who was a breath of fresh air. She assisted me in finding the right APT for me and gave me the run down of it. Jennifer was not pushy just well informed. I moved into the Apt on 02/24/2025 which was amazing. I was told if I moved in March my first month would be free. All I had to do was pay the utilities which was fine then in May I received a bill for the utilities with no warning again that is fine. I also went to the office to ask about paying for cable that I am not using literally I have no T.V. and the office manager looked me in my face and said it would not be fair for the other residents to have to pay $45. Again I am paying $45 for a service I am not using.

    Broadstone Junction Apartments - apartments - Updated May 2026

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