Have had a softer unit for close to 30 years stopped working, called for service, tech came out replaced parts, unit for 43 hours, continuously, arranged 2nd service call to fix ( should have been done the 1st time). Charged $79.50 for 2nd visit, total BS, the work was not performed correctly on the 1st visit. read more

We purchased a Kinetico system two and a half years ago from AquaTex. The salesman was very friendly and they were prompt to install the system. Post-install has been a horrible experience. We have tried numerous times over the past year to get a service person out for various reasons. At one point we needed a tank replaced as it broke due to a freeze, and our unit has needed a replacement pre-filter for months. We are still waiting for a "call-back" to schedule an appointment, after receiving explanations that they were either busy or short-staffed. While I can empathize with the difficulties a small company faces, waiting over a year is unacceptable. We've had to turn to the only other distributor in Houston for Kinetico service. If you order a Kinetico system from this company, I would not expect any help from a technician nor service after the installation is done. read more

I bought both a water softener and a reverse osmosis water system. So I spent some good money with them. Which costs more than the average system. With this, you would think they would give you great service. I talked to the salesperson about installing the water softener in my garage. He said they would have to see if that is possible. When the technician came, I asked him the same thing. He said without looking in my attic or garage. He stuck the system in the way of how water drains from my backyard. Because of this, my grass dies and I have pay to fix it. I call them to have them move the system. I asked the technician Stevie if it was possible to move it to the garage. He went into my attic and said yes. So, that is a mistake on their behalf because the 1st technician didn't want to do more work. They wouldn't even work with me on the costs. They said they would and lied. They said it would cost about $600 an it ended up being $800. Way to go on helping me with the cost for your screw up and making me pay to install it twice. Stevie even said the 1st technician was fired because he was lazy. So, they even knew they had a horrible installer and still do not want to make things right. Way to double dip and make me pay to fix my lawn for your screw up. read more