In April 2021, Ross Services resurfaced my pool, installed new coping, pool deck, and Diamond Brite…read morefinish for approximately $18,489. 5 years later, the surface is peeling on the stairs with exposed metal visible underneath. This is a clear workmanship failure -- no properly applied pool surface should expose metal after 5 years. When I reviewed their BBB and online reviews, I found similar complaints from other customers about the quality of their work. Based on this pattern, I have no confidence that allowing them to return to repair the damage they caused would result in a satisfactory outcome. I would strongly caution any homeowner considering Ross Services for pool resurfacing or deck work. For nearly $19,000, the expectation is work that lasts. 5 years and exposed metal on the stairs is completely unacceptable. License #CGC1507522 -- Tamarac, Florida.

I requested that Ross Services build me a driveway. Joel came to my home and gave me a good…read moreestimate. He helped me with everything that I needed to get HOA approval and the appropriate city permits. The driveway was built quickly and professionally. Excellent quality. Joel and his crew were very professional and they provide value for the price. This company takes care of all the details and Joel is very responsive to any questions I had. I highly recommend Ross Services.

To be fair, we had just purchsed our home and started service with this company, and the invoices…read morewere being sent to an email account that was not being monitored on our end, so we were unaware there was an outstanding balance. As soon as we realized it, we immediately paid the balance in full. they simply stopped servicing the pool, and we did not realize until the pool had already started turning green. When we called to resolve the issue and restart service, the representative demanded immediate payment over the phone by credit card for FUTURE services which was no big deal for us, but we simply requested a secure online payment link instead as they had just done for us, as I was not comfortable verbally giving my card information over the phone, but she refused. There was very little professionalism or customer care shown during the conversation. In addition, we repeatedly asked them to inspect and address equipment issues multiple times throughout service, and nothing was ever followed up on or repaired. Most disappointing was the complete lack of urgency after explaining that we had Mother's Day plans with multiple mothers and children coming over in just a few days. At that point, we were simply looking for help getting the pool back in shape quickly, but it was clear they did not care about retaining us as customers. Poor communication, lack of follow-through, and poor customer service overall. Please consider another company. Regardless, we asked them to upgrade our aqualink system to a newer one, never got a quote. Fix or replace heater, never got a quote. Price replacing our pool deck and waterline tile, never received a quote. In this economy, we are paying alot for all kinds of services, with your pool you have options. Choose wisely.

First of all, they were contracted to start in August. They didn't start until January based on a…read morenumber of excuses. The finished color was uneven and blotchy on the bottom and sides of the pool. Blue pool paint was splashed on the pool deck and, unbelievably, on our garage doors which are nowhere near the pool! I assume they were cleaning their equipment at a faucet located there. We never received the warranty they promised us. Very unprofessional to say the least!!!

Called Total Pool Concept. What a pleasure working with a professional. Arrived on time and…read morecompleted the work as agreed. Leo is the best contractor I have worked with while in South Florida. You cannot go wrong with Leo of Total Concept Pool Co. Thank You Leo. Gerry V

I''ve used Leo twice in the past year. Here's a contractor who answers the phone . Leo set a time…read moreand arrives on time. Leo stayed in communications with me every step of the way. What a pleasure working with a professional. I've worked with several contractors over the years and Total Pool Concepts by far is the best. Thank you Leo... Gerry V.

Complete Pool Service maintained my pool for over 7 years so when I moved into a new home I asked…read morethem for a quote to build a new pool. Brian, the owner, provided the quote based on my design requirements and explained the entire process and time requirements so that there were no surprises. The pool is complete and includes a salt water system, heater, sun deck, travertine deck and a great fountain and light display. I highly recommend Complete Pool Service for all your swimming pool needs. They will be maintaining my new pool just like they did with my last pool, it's worry free service. Highly recommended!!

Brian and his whole team treat our pool like their own. My husband was out of town during recent…read morehurricane and his team came a day early and advised me how to drain pool which I wanted to do in anticipation of storm. I didn't even call them and they proactively came on their own. Complete Pool Service has been servicing my pool for 4 years and they are great. Thank you Brian and team!

Lakeview Pools recently completed a beautiful renovation of our pool, and we couldn't be more…read morepleased with the results. Jose, the owner, was wonderful to work with--professional, responsive, and attentive to our needs throughout the entire project. The team resurfaced and retiled our pool, as well as reset, cleaned, and sealed all of our pavers. From start to finish, Jose was punctual, fairly priced, and communicative. While we were away, he kept us updated with regular emails and photos so we could follow the progress. We are absolutely thrilled with the final result and highly recommend Lakeview Pools.

I purchased a Hayward VS MaxFlo pool pump direct from the supplier. I needed to get it installed…read moreand replaced the old pump. Left a message on Monday morning and within 30 minutes received a return call. The gentleman Jose was at my home by 10 and had installed the new pump beautifully. I was at work and he made my day. Such a quick and professional job. The price was, in my opinion fair, actually came in slightly less than the initial rough estimate. A+ company and Jose was just super.

Golden Blue Pools did an amazing job! The service was professional, reliable, and super efficient…read more They showed up on time, paid attention to detail, and left the pool looking crystal clear. You can tell they really care about the quality of their work. Definitely recommend them to anyone looking for trustworthy pool service.

Great pool cleaning service! Breno and his team are reliable, show up on time, and leave the pool…read morelooking spotless every visit. The water is always crystal clear, and they pay attention to the small details like brushing and checking chemicals. Super easy to communicate with and very professional. Highly recommend!

We just finished our pool renovation using Sun Blue Pools and had a great experience. We heard of…read morethe horror stories that people had with pool contractors in the past and I was kind of apprehensive with starting such a big project. We decided to do a complete renovation, new diamond brite, new decking, a sun shelf addition and a relocation of our pool pump system. We have had multiple quotes, from multiple companies, but we made our final decision based of positive referrals. We were told that the job would start within 2 weeks of signing the contract and that the job would take 4-6 weeks to be completed and swimmable. This was partially incorrect, as the job started immediately and completed under 4 weeks. We were impressed with the craftsmanship with the team at Sun Blue. They made the experience very low stress. We've had bad experiences in the past on projects where the contractors never kept us in the loop with the status of the work being done, but Sun Blue kept us informed every step of the way. It was refreshing to get daily phone calls from their team letting us know the schedule for the day or following days. We had workers on site practically everyday and if they weren't, we were told in advance. This practice is what every homeowner looks for in a company. When the job was completed, one of the owners came by for a final walkthrough to see if we had any issues before receiving the final payment. In prior experiences, the final payment meant that if there were any future issues that the contractors wouldn't pick up the phone or return phone calls once they got paid. Not Sun Blue. We've been in contact with one of the owners, Alan, a couple times since and he's even stopped by a couple of times to consult with us on a couple of issues, none directly related with their work. That is why they came so highly recommended and it is why they deserve a 5 star rating. I will definitely be using them for my future projects and will gladly refer them to friends and family.

Paul, Alan, and the entire Sun Blue Pools team are fantastic to work with. They did a complete…read morerefurbishment of our pool and patio, and we couldn't be happier. The quality of the work and the communication were both outstanding. If we had any questions or concerns, the entire team was attentive to our topic and worked quickly to address it. Also, their after-construction support has been just as great with a super focus on customer satisfaction. Thank you Sun Blue Pools!!

I recently moved back to the south Florida area and was recommended Patriot Pool. Courtney…read moreresponded to my inquiry in less than 24 hours and had a tech to my home within the week. I was so nervous to buy a home with a pool because of all the maintenance but I feel I am in good hands with patriot. They are always on time and answer all my questions with a smile. The company is professional and affordable. I am looking forward to continuing working with Courtney and the patriot team!

The best we've ever used. Sergio is wonderful! Always on time and perfect. We have recommended him…read moreto friends and family