Cancel

Open app

Search

AquaCave

2.0 (45 reviews)
Closed Closed

AquaCave Photos

You might also consider

Recommended Reviews - AquaCave

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

Wow I am so depressed with this company. I order a whole setup from them made by Current USA. They sent me 2 package both incomplete, they decided without consulting to down grade my bundle to a lower quality and outdated setup. Which made no sense, I called and spoke to a guy named Albert who said he would fix it and call me back. After an hour of not receiving a phone call I opened a support ticket (pointless). Waited 2 hours with no response so I called again in which Albert stated he was waiting for the warehouse to which open 30 minutes prior (he forgot). He called me back to tell me they were sending the missing parts form the California warehouse, so I asked for the part number of the item and if it will come complete with all the proper accessories. He stated he didn't and would call again with a response, never did I called 3 hours later and he just told yes it does. Never provided a tracking number or anything like that. So I ask for tracking information on the support ticket, a few hours later the ticket was closed by them. I reopened it asking the question and again it was closed by them, with no response given. I opened and threaten them to send everything back which was $800 of equipment. I'll update if I ever hear anything but by far the worst service. ***Update, So a replacement product was shipped to me at no charge and now my system is complete. However the lack of service just to finally get an answer was ridiculous. No one would get me a supervisor to fix the issue, so I had to use the chat feature that was finally online to get my order completed. I still have a good $500 of items to order for my aquarium but I'll be spending my money at another site. I used Bulk Reef for the remainder of my products and needless to say the order was place flawlessly and talking to the staff was very informative. They express that they hear bad things about Aquacave all the time and are happy to take their customers. They even gave Saltwater Aquarium good feedback, try them out. Hopefully this helps someone. Aquacave if you want a better rating from me get in contact with me.

Email

See all

Photo of Bob W.
20
2
0

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

12 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Page 2 of 2

Ask the Community - AquaCave

Review Highlights - AquaCave

I purchased a 15W Ultraviolet Replacement Bulb for my Classic Ultraviolet Sterilizer from AquaCave via Amazon.

Mentioned in 5 reviews

Read more highlights

You might also consider

Verify this business for free

People searched for Pet Stores 427 times last month within 15 miles of this business.

Verify this business

AquaCave - petstore - Updated May 2026

Loading...
Loading...
Loading...