If i could give a negative number of stars I would. I've spent an outrageous amount of money with Aqua Spas, and their customer service is the worst I've ever experienced. I had an appointment scheduled for Nov. 19 with them because my spa was leaking when the jets turned on, after they moved it to my new home. I called them on the 17th to confirm and to order a new $1100 spa cover, and they told me the cover would be delivered in around 2 weeks. On the 19th, I took the day off of work, no one showed up. I called and they told me I wasn't on their schedule. I asked who was responsible for not writing down my appointment and what can they do to make things right after I took the day off of work. The manager got on the phone and proceeded to yell at me and tell me the leak wasn't their fault and wasn't caused by the move. (I never ever said the leak was their fault, I was just upset no one showed up after I waited all day) Then the manager literally hung up on me. You heard that right, after their mistake of not showing up for an appointment, I was berated and hung up on!
Next issue:
I was called last Thursday Dec. 17th and told that my spa cover was finally in (4 weeks after I ordered it, not 2) and I made an appointment for Dec. 21 for it to be delivered. I am writing this on the 23rd, they did not show up again and was told it would now be delivered on Jan. 4. 6 1/2 weeks after I ordered. Once again, no apology, only them being annoyed and blaming it on Covid. Covid was here on Nov. 17th when I first ordered the cover from Jesse Jr. And told 2 weeks. They are literally the worst of the worst company I have ever worked with. If I were you I would order from any other hot tub company. read more