Spoke with the owner twice, he runs a top notch organization. Keith diagnosed the problem with my…read moreHot Tub, ordered the parts and fixed it very professionally. Not often the owner takes an interest in a small job. Dependable and honest they are, give them a try!

Guys are the greatest. Cannot say enough about them. The…read moregot me the parts I needed.

Matthew was awesome!! he walked us through the care and maintenance of our spa, he was very patient…read moreand ensured we were question free before he left! awesome customer service!!! Thank you Matthew!

Hot tubs are complex things and we wanted our new (and first) one installed in a very remote…read morelocation. Water By Design met and exceeded our every expectation. Thanks guys!

They clearly have no interest in servicing pools. They did a horrible job with our opening and…read moreclosing. Go elsewhere!!!

I have used Aquarius Pools for several years. I had issues with liners that they installed due to…read moremanufacture issues. Waylon the operations manager worked with me to replace it twice with no expense to me. They have several new crew members that were extremely professional and accommodating to make sure that I was happy with the process. I will recommend and use Aquarius pools in the future.

Steve & Preston are excellent to work with. We live on Hyco lake and had a hard time finding anyone…read moreto come out here and service our hot tub. Steve was prompt to respond and get us on their schedule. He and Preston were very knowledgeable and friendly and quickly diagnosed and repaired our heating element with same day service and reasonable pricing. We were even able to order a replacement hot tub cover through them. They also offered regular water testing and treatment services. Highly recommend River City Spa.

Great service and great people... highly recommend. Covers central NC and southern Virginia.read more

They charge you $100 just to look at your project. If their that needy maybe they don't need my…read morebusiness.

Their workers have no respect for people's personal property, as in cars. I complained when they…read morehad their blowers on full blast pointed right at my car. They came back to my place of employment a week later and did it again. Car covered in leaves, dust and had the little rocks in my rims. Those blowers pick up small rocks and other debris. You would think a lawn company would use a little common sense and know this.

Scheduled appointment to receive estimate to replace concrete carport area / driveway with pavers…read more Randy Brannon, Owner came out. I picked out some pavers and waiting to hear back if they would work for the job. Then receive an email from him stating that I "didn't seem committed". I have no idea why he would think this. Then wanted a non-refundable $500 fee (refundable if I used his company) to give me an estimate. If you look at their website, Step 1 First Meeting "give you an idea of project cost", Step 2 Your Estimate "deliver a detailed proposal breaking down cost". Why would I pay anyone $500 to do a potentially non-refundable estimate especially as they could write an inflated price estimate. He didn't even give me a ballpark estimate. He kept saying "We are award winning". Waste of my time waiting for appointment and picking out pavers. Instead I will be going with Valley Landscaping who gave me a detailed estimate 2 days after our meeting and who brought paver samples to my house.

I wasn't going to leave this review but I sent an email to Mary at Roanoke Landscapes with feedback…read moreand received no response. With all these things sent to management I would have expected some type of reply. I didn't ask them for anything but a reply I feel is warranted and just good service. This project was curb stone around the entire house including driveway. One foot wide beds at the driveway with large planting area in front, 3 foot wide beds on the sides of the home and the back of the home. The 3 feet was set by Roanoke Landscapes to accommodate the plants I was planting. Marble chip would fill in the all the way around at 3 inches deep. This was sold as a permanent installation. 1. The day of installation I was informed a mistake was made and I was asked to pay an additional $1200.00. I saw the mistake for what it was and paid it. They agreed to cover the extra labor cost. But, very poor on their part to even allow this to happen and hit the customer when they show up on day one. 2. The weed barrier didn't completely cover the base of the beds which has resulted in immediate weed growth. There are large gaps. I've been fighting this with weed killer however if you don't cover the entire base with the weed barrier it's defeating the purpose. 3. On day 2 the installation crew was cut in half which I attribute to them covering the additional labor cost and the two that showed up were not there the previous day and had no idea of all the planning that took place the day prior, I spoke with them and they had no idea. 4. The day 2 crew caused property damage by pulling into the yard and sinking to the axle on one side. I mentioned bringing in dirt to allow for settling but instead they just raked dirt over and put a scrap piece of straw blanket. Within a short amount of time this started to settle and I was forced to fix it. I'm partly to blame on their repairs because I just said alright because I wanted it over with. In hindsight I should have insisted on a better repair but I shouldn't have to do that. 5. The 3 foot wide rock beds were not 3 feet wide as contracted because the day 2 crew appeared to trench the curb stone on the inside of the 3 foot mark and not the outside as agreed to on day one. This impacts plants over growing the beds. 6. The marble chips were to be 3 inches deep give or take all the way around yet I have weed barrier showing through in many places. I've had to move and shift rock to address this as I see it. 7. The curb stone was sold as a permanent installation yet I've had to fix fallen over curb stones. The appearance of the work as far as curb appeal is good and that's why I give it 2 stars but customers should get what they pay for. This job was over $8000.00 after the extra $1200.00. I might be wrong but I attribute these issues to the mistake made with the cost. I feel corners were cut, attention to detail and what was agreed to was lacking. Labor isn't cheap which they had to cover in the mistake but that wasn't my mistake. My advice is to look over their shoulders and check every little detail and if it's not 100% don't pay until it's right. I should have done that but some of the issues weren't seen until planting started and I put a lot of trust in the process.