I recently got into the health of my water that I drink. This company is excellent. In just casual…read moreconversation about the water. He had so much information about how important it is and what their water has that regular water doesn't have.

Amazing customer service!!!! The staff is knowledgeable, friendly and always a joy to see when they…read moredeliver:)

I now know that I took being able to drink tap water for granted, and I miss it. Growing up on the…read moreopposite side of the metroplex, I had no idea that the east and NE side of Dallas had issues with their water. What is this box on the side of my new house? Wait, my water has too much sodium, ferrous iron, nitrates, lead, fluoride and organic contaminants!?! Where do I begin to explain how difficult wading through all the information regarding having high quality and clean water was? Why did no one tell me if I moved across town I would need this expensive system? And then to be required to pay a significant amount of hard earned cash towards something I know little about is .. well, extremely difficult for this skeptic to do. Not only that, when researching water purification I constantly ran across forums warning of the business practices in this industry. Who do you trust? Frankly, it was too much during that move-out/move-in week and I had a meltdown. Total and completely. Then I dried my eyes, put my big girl panties on, and turned to Yelp. I will spare you the drama of all those calls, but lemme just say one of them wanted $498 to come and to "service" my equipment and could not tell me what that included because she was simply a scheduler. Huh? No. Then I called Water Event. Every. Single. Interaction. was flawless. I felt heard, respected, cared for, encouraged, and empowered. What a class act company all the way through. The entire team at Water Event has a customer first attitude that this customer appreciates so much! If I have issues with my reverse osmosis system, or need a new filter I will come to them. If I want to upgrade my RainSoft system, these will be the guys I trust to steer me in the right direction and make that happen for the best price. If I ever need to have my RainSoft system serviced this will be the company that I call. If I just have a question about purified water I know what number to dial! Water Event are the water experts. I feel confident about the system I have, how to use it, how to care for it and when to call for help. That kinda makes me my home's water expert, right? The most important thing is I know that the water coming into my home is safe for my family's health and for my wallet. That in itself is priceless. I want to send a special shout out to Terry who went above and beyond, is so extremely knowledgeable and has a passion to share that knowledge, he has such great spirit and a enthusiastic approach. Also to Luis who had the good judgement to call in Terry. I trust this company, and will be a customer for life. Keep up the great work!

Stay Away is all I can say…read more Started water delivery service with them and it was a total nightmare, wrong deliveries, ordered plastic and they deliver the higher costs glass. would deliver double bottles and then charge and not give back credit. To top it off I have had employees that were supposedly fired calling me asking for my credit card information many times. Now I am having to contact my credit card company to file fraud charges against this company. Again stay away, there are many other options that perform better and cheaper rates.

Fantastic service, storing the boxes is much easier then bottles and the fact that is it fully…read morerecycled when your done with it is a bonus. Have used this services for 2 1/2 years and the water tastes fantastic. Highly recommend. - Cheri

We asked for our water to be delivered and within 1hr we got it! I love the text chat. Very simple…read moreand very quick response thank you for your service!

The water in North Texas leaves something to be desired--kind of like that mystery casserole at a…read morepotluck. There were times when my water tasted or smelled less than healthy, so it was only natural to evolve into a water purification enthusiast. My wife and I conducted such extensive research on water purification systems that we practically earned honorary PhDs in the subject. After all our efforts, we confidently chose Puragain for a multitude of reasons, including the fact that it's a whole-house system that delivers clean water to every faucet. It's like having a personal hydration station at home! And then there's the RO system under the kitchen sink, which gives us bottled-quality drinking water that's better than anything you can buy in stores. Our installation was carried out by a gentleman named Eldridge Richardson. I could rave for hours about how empathetic, intelligent, and businesslike he was. Eldridge truly made the experience easy and simplified. His knowledge of the product further solidified our choice of Puragain as our purification system. Since installing the system in our home, our water is incredible, and we haven't had any issues. We even get text messages during freezes to ensure we take the proper precautions, and the communication is seamless. I trust Puragain to be there should any issues arise. I've had nothing but a solid gold experience with Puragain and would recommend them to anyone looking to install a whole-house system.

I feel like I'm in the twilight zone with this situation. I…read moremove into a brand new custom home and hire a supposed "professional" company to come in and provide a service and this is how I'm treated! It has been since April of 2024 that my home has not been completed, from the damages this company has created. I've contacted Don, John, Yeshua, Tina, and I still have all the text, voicemails of the bs they tell me that they are going to get it handled and nothing ever happens. I have stress over this situation almost daily and the anxiety I have every time I hear water running in my house I think it's something leaking. Along with not getting the customer service that I was promised, my system has leaked and created more damages and I've had water spots since the system was put in. No one ever came to assess any of this and the company Paul Davis that is waiting to fix the damages that have been done to my home cannot get a hold of Puragain to start. I have even set up an appointment and waited for the technician to show up and no one even came. My husband and I both work hard to have what we have and for this company to come in and damage my new home and ghost me, I JUST WANT MY HOUSE FIXED. I DID NOT ASK FOR THIS.

We have been with what is now called Ready Refresh, we started in February 15th of 1979 when it was…read morecalled Arrowhead then went to Calistoga then Nestles Waters and now Ready Refresh. We usually get 2, 5 gallon bottles every 2 weeks, and that is winter, Summer is 3, 5 gallon bottles every 2 weeks and some times summer we call for an extra delivery. I have never in all these years had a problem with service. I called after we were with them about 6 years that we wanted to change from just cold water to cold and hot, and they made a special delivery to bring it to us. We call to have the machine serviced 2 times a year and that keeps everything perfect. When we moved from our older home to a new home in 2006, we called them and had service at both homes several months, and when we sold our old home we discontinued our service from the old home. I am very surprised that my friend told me about the messages that were on YELP and were rated a 1 STAR, I have to say I am shocked to hear this and see the reviews. I am very happy with the service and love the newer bottles with the handles, the last several ears. Believe me, they are much easier to put on the machine than the older bottles with no handle. My husband normally does the water change, but even at my age 70+, I can put the bottle on if I have to. I am going to call Ready Refresh after the Holidays and find out what this problem these people are talking about. I sincerely hope that they check the ratings on YELP and contact the people to get this taken care of. Thank you Ready Refresh for your great service for 39 years and hope there will be many more years, Merry Christmas and Happy New Year. From a very satisfied customer.

Watch your bill. I get charged for plastic cups I never ordered EVERY month. When you call their…read more800 number, you have to listen to BS spam trying to get you to sign up for Medical Alert Devices, Medicare, Social Security Disability, etc. before you talk to anyone.

Requested 14 year old softener Resolution due to a cracked…read morechlorine holder. Nixon and Eric resolved the issue. Excellent service. I have been a customer since 2012. Have considered to replace this unit.. My softener lasted 14 years.

Nixon did a fantastic job resolving our issue quickly. was extremely polite and took his time to…read morewalk me through everything. Thanks for your help

Great driver I have. The main dispatch group can't decide WHEN my delivery is, and have multiple…read morenotices of different days. I have been promised a call many times. I know they are behind, but just need a call to reconfirm delivery date. Wish some one would call to help me out. I may be done with them after 21 years. Guess that's the times we are in. Businesses blow off customers.

Upon move out of my apartment, I left 8 bottles and the dispenser to be picked up where I normally…read moreleave them. I had moved out of the apt and left these items to be picked up and to be refunded. I had photo evidence of the bottles and dispenser. Upon discovering no refund or communication, I emailed them back and forth 5 times telling them that I was waiting for my reimbursement and they refused to stating that they had not received the bottles and dispenser. They stopped responding to my emails of the photos. Nothing had been resolved and communication had been cut off. They owe me money and ill have to take them to court and report them to the bbb. This is theft.