Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

The customer service here is awesome. The service here is great however I do find that these guys…read moreare always telling me I need this and that fixed. My air conditioner went out years ago and they changed it out. At the time they also wanted to do my furnace I told them no which my furnace was still good for another couple years and then they came back changed a part on it saving me a little money but the. It went out so I had to shell up the big bucks for it. The value here I do think is better than other places but I wish they would work on the upsell a little bit because times are tough and we don't need that but I do trust this company for things I do need.

Friendly customer service... Technician was very helpful in…read morehelping me understand what the problem was and what caused the problem and future solutions to foreseeable future issues. I however used the wrong card with a higher interest rate realizing my boneheaded mistake, I called customer service and was able to resolve the problem with the right card. This organization is very professional and laidback at the same time. Enjoyed my experience so much that I joined their membership and received discounts on parts and services and became a VIP member to get help before a non member moving me to the front of the line!!!! Don't hesitate, go with this company and become part of the family.

My system is a 20 year old system that limps along but still works and I was weighing the options…read moreof a tune up to get through the season or put repair money towards a new system. I sent out inquiries on yelp and Year Round was one of the contractors. They got back pretty quickly but I was unable to take the call for a bit and they were texting and calling a ton, very persistent. In general, the company seemed very friendly, very competent, but their pricing is quite a bit on the high side, and their sales tactics are a bit tired. I don't think they deserve a 1 star for it but fair warning to others to watch out for sales tactics. When I was finally able to field a call, they got a tech out the next day. Tech was very friendly, took amperage measurements of the capacitors and motors and priced out a new capacitor and fan motor for $1700 but mentioned a more senior tech was not far and he could come by and take a look. The more senior tech cleaned my condenser without me asking which, ok, cool, thanks, but that felt kind of like entrapment by doing it without permission so I was a bit wary that it was a tactic. They said that yeah the 1700 fix could get me through the season but that the system was on its last legs and that I should meet with a sales person to talk about replacing. I was a bit wary again, a dedicated sales person is a bit of a red flag. Told them I'd rather not, they then offered to replace the capacitor and the fan motor then and there and if I decide to buy a full system they'd credit that 1700 towards that. Again, I said no thanks (remember, my system technically still works), I'd rather not waste the tech's time if I end up buying anyway, which he hesitantly accepted. The sales person was supposed to come by in the evening and about an hour before they came by the fan on the condenser unit stopped working. I'm not saying they did anything to it cause I don't know for sure, but the timing was a bit too convenient so I'm putting it in my review. I went out and got it spinning again and it has worked ever since. He wanted to check the unit again when he got here and seemed a bit perplexed that when I said it was running fine. After he checked out the unit and we chatted about backyard stuff (guy was very friendly) we went inside and it turned into a timeshare presentation at my dinner table. He had laminated pages in a binder, package printouts, and everything. After some hemming and hawing about the differences between the units he shared prices. $24k for a single stage Lennox system, $27.8k for a 2 stage compressor Lennox system, and $34.9k for a variable rotary Lennox system. I was starting to understand why they were willing to "fix" my compressor at sunk cost with the bet that I would buy. The margin was huge. I asked if that included any duct work, he said no. I was about ready to say no thanks but then he found an excuse to "call their dispatcher" which just about made my eyes roll because this is such a tired sales tactic. TLDR, they "could offer my the two stage for the price of the one stage if I get the work done tomorrow" and that if I said no they wouldn't honor the offer in the future. I said I understood and said farewell. Again, very friendly, attitude seemed good, but there were so many coincident sales tactics that took place that made me feel really uncomfortable going with them.

I have been with Fire-N- Ice for many years. Thanks to them my A/C and Heating work flaw less…read more Their professional maintenance of system provides comfortable and worry free service throughout the year. Thank you Fire-N-Ice. Raj K

Fire-N-Ice Air Conditioning placed a new HVAC system in my home. I am so pleased with it. So…read moreefficient and also my electric bill is much lower than it used to be! Since then I have been a Comfort Club Member . Yesterday Jason came to my home for my Summer A/C tune up. such great service. Now I am all set for summer!

The prices are reasonable and there was quality fast service. The technician was very polite and…read morefriendly.

Service Maintenance to our Air Conditioner was great! Gary Lopez was very knowledgeable,…read moreprofessional and nice. His work was done in quality time and his suggestions were appreciated. We added a hard start to our unit and felt the price was reasonable. Gary's start to finish time was quicker than we anticipated. Thank you All City again for taking care of us!

I called yesterday about an issue we had been having with our air conditioner. Our longtime AC…read moretechnician had told us that we needed to replace the entire unit, so I wanted to get a second opinion. This company came highly recommended by our community, so I called and spoke with Josh. From the very beginning, Josh was kind, honest, and reassuring. We had been without AC for an entire week, and with the temperatures rising, my kids were miserable from the heat. As a mom, I felt helpless and stressed, especially after being told we would need to come up with the money for a brand new unit. As a student, and with my husband working hard to support our family, that was a huge financial burden. Josh came out quickly, took the time to thoroughly explain what was actually wrong, and fixed the issue without trying to sell us something we didn't need. Thanks to his honesty and expertise, we did not have to replace the entire unit. He saved us a significant amount of money and got our AC running again fast. It's rare to find people who genuinely value their customers and do the right thing, even when it means making less money. This company earned every bit of the respect and reputation the community has given them. I am so grateful for their quick response, honesty, and professionalism. I will absolutely be calling them for any future air-conditioning needs and highly recommend them to anyone looking for trustworthy, knowledgeable, and genuinely good people.

I can't say enough great things about this company! They return calls promptly, show up on time,…read moreget the job done accurately, and their prices are very reasonable. Additionally, they are willing to share their knowledge in layman terms which helps the customer avoid future problems. It's refreshing to deal with an honest company that genuinely cares about the customer. I give them 10 stars a a huge thank you. We HIGHLY recommend them.​

Couldn't have asked for a better company to come by and help my wife and I with a big project. I…read morehad called Michael to come and give me an idea of what services I would benefit from and he was very genuine and honest about what he could offer us. He didn't over advertise or make unnecessary recommendations, but was rather straight to the point. He was very transparent about the cost to compete the project and made sure to give me the upmost confidence that him and his partner(s) would deliver the best quality service. I couldn't haven't asked for a better result, not to mention him and his pattern came in, were very clean, and efficient making sure to keep our home was free of any damage. From setup to finish, it was a very pleasurable experience. They made sure to keep me updated on their plan and how they would execute everything which gave me comfort in knowing exactly what was going on. As an end result, my wife and I are very happy with the job and would reach out in the future if we needed anymore projects done. We'd even recommend their company to friends and family because of how honest they were able their work. Truthfully exceeded our expectations.

Quality Care Air Services will not disappoint! They are always on time, work hard to make sure your…read more problem is resolved and their customer service is a 10. No matter the condition of the work area Quality Care will always leave it clean! I recommended this company to my family and friends.

Very professional and polite And informative. I would…read morehighly recommend him. They all cleaned after the project was finished. Excellent job. He would advise me as to every step. The work was done with a lot of professionalism he knew exactly what he was doing. The AC has been working GREAT!!! THANK SAL AND YOUR ASSISTANTS they were all fantastic. I would recommend Champion

Sealed our air conditioning ducts. Professional service excellent service personnel I would…read morerecommend this service to everyone

I recently had a HVAC installed by Diamond Air Service, and I couldn't be happier with the…read moreexperience. From start to finish, the entire team was professional, punctual, and respectful of our home. They worked efficiently, and kept everything clean throughout the installation process and their pricing was reasonable and transparent. Thank you, Anthony,Bobby and his crew and Edwin and Ethan. They all went above and beyond to ensure everything was done correctly and answered all of questions along the way.

Quick response and great communication. Service was excellent!…read more Air conditioner was repaired in less than a week from the initial visit.