I'm setting up an Airbnb and needed great pieces from scratch. This was my go to. Only 4 stars as I did have an issue with a small fraction of the purchases mostly due to inaccurate images or missing parts. Apt deco mitigated for me for a refund. read more

The delivery team was super helpful and professional. The communication was clear and they were on time. They put together my furniture for me as well. Highly recommend this service for moving! read more

AptDeco - Furniture Stores Near Me - New York, New York

I was loooking for this sawyer desk and it pops up on Aptdeco for half the price..It was in excellent condition. I'm so Glad and Happy with the purchase and the delivery was worth the money...The desk was handeled and delivered with care...I'll search hear first when looking for furniture again.. read more

AptDeco - I love AptDeco - Furniture Stores Near Me - New York, New York

I live in NYC and used AptDeco to purchase a bench. Overall it was a good experience considering how painful furniture delivery process usually is. Why AptDeco is good 1. You don't have to communicate with the seller/buyer directly 2. You don't have to arrange delivery 3. Honestly delivery prices is pretty cheap compared to alternatives like Task Rabbit or a moving company Nothing can be perfect Negatives 1. Once you click purchase, refund is not allowed. Know you're committing to a purchase when you click purchase. 2. In my case, furniture delivery was delayed because they forgot the legs of the bench. Then they moved the delivery window about 3 times. I still got it at the end of the day, which is really not bad for such large items. I've had many issues getting large items delivered and this is certainly not the worst. 3. Tends to be more expensive than Facebook Marketplace/Craigslist, but this is to be expected since they make things easier for you. 4. Some of the pictures of used items are almost photoshopped to look much better than reality. Since buyers need to make purchase decisions solely based on the pictures online, this can lead to disappointment. Buyers need to be prudent when buying used furniture. read more

This company is a complete scam. Customer service is non existent. I placed an order for an expensive table and submitted a COI request when I completed the order. I had to follow up multiple times with Apt Deco to receive the COI, and by the time I received the COI (an hour before my delivery window), it was too late to have the delivery approved by my building. I reached out to Apt Deco multiple times (there is no phone customer support, only email) saying I needed to rebook delivery due to their failure to provide a COI in a timely manner. I received zero responses to multiple emails so eventually I had to explain to the delivery driver I needed to rebook the delivery. Now, I have still zero follow up for rebooking delivery, and the order has actually been marked as delivered. My only reasonable conclusion is Apt Deco scammed me out of hundreds of dollars. Beware. read more

Purchased a coffee table through AptDeco, and couldn't be happier. The process was seamless- I selected the item and provided several time frames that would work for me for delivery. AptDeco then worked with the seller to identify a timeframe that would work for both of us. On the day of delivery, a team picked up the item and dropped it off. They communicated with me the entire time; they introduced themselves and let me know when the item was picked up. My favorite part was that they have a link that tracks the delivery team's live location. Only two areas of improvement- their return policy (but I understand since items are sold by individuals, this may be difficult), and the potential to make an offer before purchasing an item (although this may already exist. This was my first purchase and I didn't notice it). Overall, I strongly recommend AptDeco and will use it in the future! read more

Very convenient process to sell through AptDeco. I listed my dresser on their site and after it sold on their site, AptDeco sent their movers to pick item up at my house and sent to the buyer. I have another item posted for sale on their website! read more

We got a Westelm coffee table from AptDeco. The table was a fair deal but would have appreciated if the seller was more upfront on the shortcomings of the table after years of use, i.e. that the wood was crooked on one side, some screws were missing, etc.. We also didn't get much advance notification of the delivery, i.e. I received an email from AptDeco saying that they were at our location (no previous communication). All in all, ok experience and would also continue to look for furniture on AptDeco but definitely some room for improvement. read more

EASY! - I listed my item. - It sold. (in one day!) - AptDeco delivery/pick-up employees (they have a uniform) picked it up. - I got paid! I chose to list my furniture on AptDeco because I just wasn't comfortable with some random person(s) from Craigslist coming to my home to pick it up. This way makes me feel a lot more comfortable. I will definitely use this site again. read more

Tl;dr: This makes buying (and selling) second hand furniture so much easier. I was able to sell - and ship - a desk I had that was metal and glass. All I had to do was take some pictures, list it, and clean it up. It sold in less than 24 hours (even I was shocked). I'm in the market for a new-to-me couch and I genuinely love aptdeco for this. I don't have to find someone to move it, I don't have to worry about a fb mktplace or CL scam, and I don't have to sweat the quality. I haven't found the right thing to buy just yet but I'm pretty confident I will. read more

Finding the item was easy, shipping was quick and professional, and they even helped me handle some specific delivery requests. Overall, a great experience. read more

I've bought on AptDeco twice. I was a bit worried and skeptical but am really pleased with my items and the service. Both items, a couch and a dresser, came in the exact condition they were listed and I'm very happy with them. On both accounts the movers did a great job and were very friendly and professional. The only thing is that I wish there was an app. The website is a bit slow. I highly recommend. read more

AptDeco - Furniture Stores Near Me - New York, New York

Great service . Very safe . Sale was done for me , pick up was nice and smooth . Highly recommend

This was a lifesaver! I was able to get 2 great items that were delivered to me ASAP. Their selection is endless and flawless! Thank you so much AptDeco! You're made my apartment a home. read more

AptDeco - West elm bookshelf that holds my cooking books and games. - Furniture Stores Near Me - New York, New York

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I desperately needed to sell my couch. I was thinking the usual: Craigslist or Nextdoor, but I'm tired of dealing with people with no manners that try to haggle even though you told them that that's the final price. So I decided to try AptDeco. The couch sold in less than two hours for exactly the price I was willing to offer. The pick up guys were so nice and everything was so easy... I really recommend them! read more

AptDeco - The couch: before - Furniture Stores Near Me - New York, New York

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I've bought and sold on AptDeco a few times now - every experience has been awesome. Even when I ran into an issue with one purchase, the team was quick to respond and super helpful. read more

I purchased a couch on here and was scheduled for delivery between 3-7pm. they gave me tracking for the delivery and they were running late, the eta was 7:44pm. by 6:45 pm the link for the tracking mysteriously "expired" then i got an email saying they couldn't get the couch out of the sellers place and they could not complete the delivery. i emailed them back and asked for a refund, no reply. the next day the couch is sitting outside in the trash area and no one is replying to my emails and there is no one to call. now i'm $300 pooring with no couch because these people don't know how to communicate with their customers. read more

Buyer Beware!!! Here is the email I wrote to AptDeco: On Aug. 6 I made a legitimate purchase using my debit card. This morning when I signed into my bank account, I found that AptDeco had made 6 charges on my credit card all for purchases I did not make. I contacted my bank immediately and they found that the funds were transferred to AptDeco. On your own website. you have 3 expired purchases under my purchase history. Those are items that were in my shopping cart. I did not authorize payment or arrange delivery terms. On September 7, 2022, you charged my debit card for the following amounts: $1,034.31 $326.63 $244.97 $653.25 871.00 762.13 You don't even have a record of these transactions on your website. Carly your employee has contacted me via email saying that if an item is put in the shopping cart it is automatically purchased. My emails to her have gone unanswered. I have filed a complaint with the Better Business Bureau of NY and I have filed a fraud complaint with my bank. I plan to post this entire story on Yelp reviews and in as many places as I can. You're not going to get away with stealing my money. They have not responded read more

We love aptdeco! Our couch, media console, desk, and bar cart were excellent finds. You can find nice, solid, elegant furniture for affordable prices. The delivery people are always super professional and helpful and it's easy to schedule. I like that there are a lot of options. read more

AptDeco - Our new bar cart! - Furniture Stores Near Me - New York, New York

Had an excellent sale experience with AptDeco. The listing process was pretty easy and straightforward. The pickup process was seamless and I can't be more pleased. On the day of the pickup, I received a live driver location tracking text from AptDeco. The pickup crew showed up within the selected time slot. They wrapped the unit and moved everything themselves, and let me know when to expect the payment. The process couldn't have been easier. read more

I've now bought two items on AptDeco and experienced none of the issues detailed by other reviewers. ‍ I bought a set of westelm nightstands and a chest of drawers. Different sellers and different delivery dates, but that's fine since I work from home anyway. Both items were exactly as described and both delivery teams were courteous and professional. Only hiccup I've seen is that the pin for my address was a bit off when I looked at the tracking. I text the delivery team and they were at my (correct) address 10 mins later, so it wasn't really an issue just a weird glitch. I'll continue to purchase from them since it's 1 less item going to landfill, and they have some good deals. read more

AptDeco - Nightstands I purchased - Furniture Stores Near Me - New York, New York

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I just used AptDeco for the first time and I got a piece of West Elm furniture for over 60% off however there a tiny chip on a front facing shelve that wasn't in the photographs. The delivery was easy & seamless which is not always the case in Manhattan. read more

AptDeco - West Elm Modern Narrow Bookcase - Furniture Stores Near Me - New York, New York

AptDeco was recommended by a couple friends, so I decided to give it a try. I was hoping to sell my bed, and ended up finding a bed that i wanted, so I bought and sold in about a week. The entire process was incredibly easy and took so much stress out of my recent move. The one downside is that the payout may not be huge for seller, but it's a small price to pay for the ease of having deliver service included. Highly recommend! read more

Keep an eye out for delivery prices if you are out of town. I ordered an inexpensive IKEA desk from the site and the shipping information was not provided on the check-out screen, not even an estimate (that I could see). When I received my receipt, the shipping was $230, for a $72 desk. I was able to sort it out with AptDeco, but pay close attention to the shipping price. read more

Overall I had a very positive experience with AptDeco. They have an incredible inventory, and I loved saving money and supporting an environmentally friendly endeavor. The only reason I can't give them five stars is that the delivery for one of my items was way past the four-hour delivery window, and it was impossible to communicate with the delivery team directly, leaving me very stressed. read more

Buyer beware! AptDeco's Return Policy is a scam. I purchased an Ikea queen bed frame. It arrived late Friday night, disassembled. When I assembled it over the next day and tried to put my mattress on it, it was a full size, not a queen. I immediately emailed AptDeco (there was no phone number) for a return. AptDeco said it was too late and I had to sell the frame to get my money back! This what they actually wrote back: "you can re-list/sell the item for less than or equal to the price the item was listed for on AptDeco." I tried to pursue the matter with a person, but there was no further response from them. Avoid this website unless you don't care about receiving the actual item you purchased. read more

I purchased a dining table that turned out well. The order and delivery were confirmed very quickly and it was a seamless process. Overall, I find the selection pretty strong in NYC (and updated often) but would recommend being cautious of some of the products that have little description. It would me nice if aptdeco had a larger amount of required fields. One other tip is to NEVER pre-tip the delivery when checking out. That is a waste of money as the delivery guys told me they don't receive it (telling the truth or not)..... read more

I had been eyeing a specific couch at a brand name store for a few months now. To my surprise, I came across it on AptDeco and immediately placed the order on 8/16. The order was accepted and we scheduled the delivery to be today, 8/20. In order to prepare for the new couch, I had my old couch taken out of my apartment and stored the morning of the delivery. I came back home patiently waiting for the new couch to be delivered between 11am and 3pm. Rather than receive a phone call, I received an e-mail at 12:20pm (during the time the couch is supposed to be delivered) saying that the order was canceled due to an oversight in double selling the couch. It's an issue that the couch was sold twice but it's a bigger issue that two deliveries were scheduled for the same couch which should have been caught within the 3 days to the delivery day. The most frustrating part is that I am now displaced without a couch and inconvenienced with having to find another couch or going through the expenses and delivery of getting my old couch back. It's very disappointing that this all was discovered at the time of delivery. read more

I ordered a CB2 counter table, which is no longer available new. Based on the seller's description (and pricing), I thought I would be getting something in much better condition than what arrived, and I couldn't find anywhere to file a complaint about it on the AptDeco website. The counter table is white lacquer that the seller reported it as "near mint condition," and the AptDeco condition stated "Good: Minor blemishes that most people won't notice." While there are some scuffs that would fit that description, there is also a very bold yellow (coffee?) stain on one of the upper white shelves. It's a white lacquer table; the stain is immediately visible. It was not mentioned in the description, nor shown in any photos. I was very disappointed to see the mark, and only saw it once the table was fully reassembled and the delivery persons were leaving. Credit where credit is due, the actual delivery and assembly went smoothly. While I'm glad I got the table I wanted, as it's not readily available elsewhere, I'm very frustrated that its condition was misrepresented, and there was no recourse I could find to document the wear to AptDeco or get a credit. If you're considering buying from AptDeco, please be very skeptical of the condition reported. Particularly if the material or color easily shows wear. read more

Once product was purchased it was very easy to schedule an appointment for the pick up. Movers were on time and efficient. Payment quickly followed. Overall great experience read more

Hi I just had a bad experience with the pick up that happened today - the guy came in earlier than scheduled at 7.15am instead of 8-12 noon window. - he didn't have the equipment he needed ( not even a wrench) for a simple disassembly - he complained it was not his job description to disassemble - he was reckless about the floor and didn't pay much attention to not damaging - he didn't disassemble or cover the legs - once taped , my husband asked him to wait until he arranges the service elevator . - he took off without waiting for the service elevator in a regular elevator, the brand new one which the building just just purchased .. - when my husband confronted him, he argued and started shouting and said he should talk to the company and didn't care - my husband asked him not to proceed with the pick up, he took off anyways - when I sent my complain to Apt drco they sent me email that I will get full sake value with my payout but they didn't . When I asked them why I didn't receive the any as per their earlier email, they responded it was a bug in their system that sent that email. I am totally disgusted while I write this the kind of unprofessional behavior from Apt deco personnel and their corporate office . I would rather give it away free than go thru the hassle of dealing with them. read more

Just sold with AptDeco for the second time and could not be happier. Sofa sold in two days and pickup was easily scheduled. Communication was outstanding throughout, and the guys who picked it up for delivery were professional and kind. Both times we've sold with AptDeco have been exceptionally easy, seamless experiences. read more

Super convenient to get used furniture at great prices. The fact that AptDeco takes care of delivery, including providing a COI for your building, makes it a seamless buying experience. My only complaint is that some sellers are not responsive on the site and so once you put in a purchase request you could be waiting multiple days before your purchase is confirmed. Otherwise, excellent website with excellent customer service read more

Have had a few great selling experiences on AptDeco now and two purchasing experiences that were just ok. Sales are great because they advertise after you post, and they can handle pick-up and delivery, which means professional movers come, not shady craigslist folks. Every pickup has been amazing. Purchasing seems a little more hit or miss. My first one the seller cancelled, and the second item I bought came damaged. AptDeco refunded part of the purchase price, which seemed like a fair and reasonable solution. What I'm noticing is that sellers don't respond to messages or inquiries, so you just have to trust that their post and the pictures are complete and accurate. read more

I recommended AptDeco to all of my friends. I ordered a mirror on a Sunday, and it was delivered on Tuesday. I was sick of ordering furniture, waiting for deliveries, and then needing to break down big pieces of cardboard discard. AptDeco eased all of those concerns. My delivery drivers did come more than three hours earlier than my appointment window which caused me to scramble a bit, but it ended up all working out. Highly recommend. read more

AptDeco - Mirror - Furniture Stores Near Me - New York, New York

I've ordered from AptDeco 3 times, and two of them were negative experiences where the item was not as represented. Most recently, I bought something that had a subtle modification that made the item not usable as listed, but was also hard to notice at first. When I reached out about it, they said they couldn't do anything because I didn't notice it within 24 hours. They suggested I just relist it-- in other words, they suggested I pass the problem on to another buyer on their site. The seller is still listing items, so there is obviously no quality control for sellers who post misleading listings. Would not use them again after a $600 purchase that is not what I ordered that I am now stuck with. There are also a bunch of hidden fees that don't show up until the last minute. read more

I sold a few pieces of furniture through AptDeco. They were very easy to work with and the pickup/delivery team they sent were awesome. They moved an extremely heavy solid oak dresser with no problem, even carrying it down the stairs. Very impressed.I sold a few pieces of furniture through AptDeco. They were very easy to work with and the pickup/delivery team they sent were awesome. They moved an extremely heavy solid oak dresser with no problem, even carrying it down the stairs. Very impressed. read more

I've gone through the process of buying and selling on aptdeco. They take almost half of the price of furniture from the seller and charge fees&taxes to the buyer (taxes, fine. fees, not fine considering they are taking a cut off the buyer too). Making way too much money off something that functions only as a marketplace. read more

Horrible, unprofessional experience from start to finish. First, AptDeco did not communicate delivery expectations with seller, resulting in seller not having COI (required by building) and delaying delivery date at least 2+ weeks from when I originally ordered the item. Then I was asked to choose a 4-hour window of delivery during which I had to be home the whole time to receive the item, and delivery team gave no estimation of when they would come within this window. I had to cancel appointments and rearrange work to clear a window, and the delivery team still came 1.5 hours AFTER the end of the window. I wrote to customer service about this issue, trying to get a refund for the delivery fee, but they still have not responded after more than a week. I would NEVER recommend to anyone! read more

We had tried to purchase a piece of furniture but never heard back from the seller. It was a little challenging trying to buy the same piece from a different seller but once that was settled everything went smoothly from confirming the order to delivery. In general, I really enjoy using AptDeco. read more