Kept sending my a bill but when I signed in online it said my balance was zero. When I called to see what the issue was, they said that the account did in fact not owe anything. Come to find out they were billing me on an account I didn't know I had and didn't bother telling me that they'd created a new account for me. So now I have a bill in collection because they were too lazy to tell me that I had 2 accounts for some reason and I'm the one whose credit is going to suffer. They don't care at all. Just say they're sorry but have no remorse for what they did. Just matter of fact "you have 2 accounts" but they don't actually care that they screwed me over. These people are horrible and they shouldn't be allowed to continue to practice in this manner! read more

I have been an Apria customer for over 4 years, both for oxygen and CPAP. For the first 3, there were some issues, but usually resolved and I just dealt with the rest. Then, sometime around a year ago, they outsourced their customer service - I believe to the Philippines. Since then, trying to get anything accomplished with them is almost always an extremely time consuming and often fruitless exercise. Now my husband has been prescribed a CPAP for severe apnea and we have been waiting 2 months for Apria to get this set up...and we feel we're no closer to getting the unit than when we started. Absolutely ridiculous! read more

I have read other reviews and they wanted to rate them a ZERO. Now I know why. Every negative review was accurate. They LIE about delivery. They LIED about the time of service. I was told 2:45, then 6:30, then 9:30 and the website said 11:30-3:30 AM!!! Finally I get a call, after calling them every 15 minutes for five hours, being told they do not deliver after dark. I talked to so many people and all told me a different LIE! The driver never answered his phone, and told me it was a two man job and he was heading home. "I'm sorry" is the company motto! They are sorry and I'm sorry I was sent to them! I will pass the on to the BBB. They need to be stopped at all cost. I was expecting to have my son home in his bed for Christmas, just being released from the hospital, but instead he was confined to a chair for over 8 hours waiting for this LYING company to deliver. They never did. I demanded delivery on Christmas Day, but I fear it will be a no show and a basket of LIES!!! read more

I am a healthcare provider who has been attempting to get oxygen refills for a resident, for over 3 weeks. This is the worst customer service I've ever experienced. This company apparently cares nothing at all about the health of it's clients. How can you take on the task of providing life saving equipment, and then not provide it? The worst ever!!! I had to give you 1 star, but you absolutely did not earn it! read more

Absolutely worst customer service! My elderly mother can't get help from anyone at Apria. Several urgent messages have gone unanswered. Our insurance company paid out over 100K in the last five years to Apria. Taking our business elsewhere!!! read more

Giving one star because I can't give a zero!!! I called 7 times w hold times up to 20 minutes. No call back and Dad ran out of oxygen!!! "We are sorry" is their response?!? They weren't even open when I was trying to order oxygen despite being told they were 24/7! Incompetent!!! read more

Apria's service is terrible. I submitted the insurance claim and prescription for my medical equipment on the 10th of June, it is now the 12th of July and still nothing. I have called multiple times, during all of which, I was told the claim had been "escalated". Finally, today, I physically went to the office, only to find out that my claim had not even been submitted. After that, they told me that they don't work with our insurance. (Our insurance had given us a list of providers. Apria was at the top of said list.) I wouldn't recommend Apria to my worst enemy. Don't bother with this place. read more

I would give zero stars if I could. This is the worst company I have ever had to deal with - and that says a lot! They keep billing you over and over with no explanation as to what the additional charges are for - and I have insurance, which they also billed! Trying to reach a human being on the phone took me over an hour. After getting bills for 4 different amounts, she told me I owed a complete different amount than any of those. What a mess! I will pay totally out of pocket for my own supplies to another company in the future, rather than deal with them. read more

Wish I could give them 0 stars. Absolutely the worst company to work with! Several false promises made on deliveries. Do NOT expect your item to arrive when they say, do NOT expect a call letting you know it won't be arriving when promised, do NOT expect quality items as you will get the cheapest bottom line equipment possible and do NOT trust anything they say regarding your account and items. When trying to call and discuss concerns or have questions for customer service, there's been several times I've wait on hold forever then their phone hangs up! Some specific examples on why to NOT use this company: we were supposed to be getting a hospital bed; which first off was delivered 2 days after it was supposed to. When the bed arrived there is NO mattress! Not sure how we are expected to sleep on a hospital bed with out a mattress. It wasn't until late the following day before it arrived. The mattress is TERRIBLE! Get orders for a new one. Supposed to arrive on a Friday, it's Tuesday and still NO mattress, no calls on why it hasn't been delivered. I've called been given the run around and several false promises on arrival and now it's supposedly supposed to arrive on Wednesday (doubt it). I have many more examples similar to this. When someone is sick and needing medical items this company makes life even more difficult for the ill! Negative 5 stars! read more

One of the worst. I had a maintenance check on my O2 concentrator scheduled three months ago. The technician and I missed each other the first time. So I called and have it rescheduled. The operator in Oragon helped me scheduled it on a day between noon and five. So I call the technician to verify his time to coming to my home. He said it'll be around 9:00 or 9:30 pm. I complained I couldn't wait that long as I go to bed at nine. His attitude was like too bad or I have to reschedule. I told him the equipment was three months passed the inspection and I said what if the machine failed at night. His reply was if I want it that way..... I Called them the next morning to complain, all I got was impatience and very rude conversation..... I was angry and hung up. I call several days later and the phone rang for forty minutes and no body was picking up. I called again a day or two later to get another schedule. This time the technician never shown not even a call. it is a shame, such shame ..... you think the head quarter admin will ever see this? read more