Great service and price! Quick response as well. Highly recommend them to anyone needing appliance…read morerepair in Charlotte area.

Quick, yes. Reliable, no. The worst service I have ever experienced from a repair tech--Start to…read morefinish. I asked the tech to park at the end of my driveway as not to block it, and he parked in the middle. He used my powder room to wash his dirty hands and go to the bathroom and left water all over the counter and the floor--I had to use a bath towel to clean it up all of the water. The area around the dryer that he fixed was a complete mess. Most service people ask if they can help clean up--he told me that he had never cleaned up after a job before. He complained the entire time and broke the door to the laundry room. DO NOT CALL THIS COMPANY. I am only giving the one star because my dryer got fixed.

Our AC died on a Sunday afternoon (of course!) and I couldn't find anyone to come out that day. I…read morescoured Nextdoor and called just about everyone recommended. Luckily Dan Deckard actually called me back and was able to come that day! He diagnosed the problem (leaking coil) and gave us our options - repair or replace. Most places wouldn't even offer you the repair option because they would rather upsell you. We decided to repair which meant we had to wait several days for the part to come in. Well, Dan was kind enough to lend us a portable AC unit while we waited. We really appreciated that. Again something most repair places would not do. Fast forward one month and UGH our AC died again!!! Nooooo. We called them at 7am and Dan came out that day and fixed the problem (blown capacitor this time, in case you are curious). Fingers crossed that was it for the summer, but now we know who to call when it's time to upgrade. I highly recommend Deckard HVAC if you find yourself in the same boat!

Excellent service. Very prompt service. Very honest. I have used other companies to service my heat…read moreand air conditioning. The service from other companies don't compare to Deckard, they are excellent and I highly recommend them.

Our technician was very pleasant and professional, he came in and introduced himself, we directed…read morehim to the laundry room and he immediately begin with the service repair. He found our problem fixed it and was done. I would recommend him and Aurus to my family and friends. Great value for the price. Keep up the good work.

Our tech from Texas via Ukraine was very polite very professional and concise with his skills…read more Recommended +++++

Dimitri responded quickly and was able to come by and fix our dryer. When we mentioned our…read moredishwasher was having issues, he took the time to check it out. He was able to fix both appliances and was nice enough to give us a great deal! We will continue to use Dimitri for any future repairs!

I had reached out on Yelp for an issue with my garbage disposal leaking where it meets the sink…read more. Dmitri and his assistant were able to come out earlier than expected and had my garbage disposal remounted with no more leaking within a few minutes! They did exactly what I needed quickly, effectively and for a great price. He was easy to work with and I would certainly call again if I have more plumbing projects.

I had been a customer for several years, having my unit serviced twice per year as part of their…read moreregular maintenance package, but after a series of horrible experiences in December 2025-January 2026, I will never work with this company again. 12/12/25- The unit was working perfectly fine before the technician showed up for my regular maintenance check. He was taking longer than normal, and before he left, the technician told me that he accidentally broke my thermostat but don't worry because he installed a new one. A couple hours after he left, the unit stopped working so he had to come back out that same afternoon. He couldn't fix it and by 6:30pm, told me he had to order a part. He then offered to bring heaters over but given the time, I told him I could get them over the weekend as I had to leave for the evening. 12/13/25- The next day (Saturday), I called to ask them status and to drop off the heaters that were offered. There was no mention of a cost for this. After they arrived (it was again after 6:30pm by the time they arrived) and set them up for me, the technician tried to charge me a service fee for coming out. They eventually waived this after I called the office to explain the technician had offered them to me the day before after he was unable to fix my unit after multiple hours and multiple visits on that day, but I find it frustrating I even had to make that call after they were offered. 12/15/25- I called the office on Monday to talk to Joe (recommended by the office team I spoke to on Saturday) about my experience and give feedback on the technician who said he broke my thermostat and then wasn't able to fix the unit that broke later that day. Joe offered to waive items that were already covered by my warranty (my unit is less than 2 years old- installed by them) and admittted he had no idea the technician broke my thermostat. He said once the part that was needed came in, they would come resolve the issue. 12/18- I was without heat for an additional 3 days before the part came in and they showed up on Thursday. They showed up at 5:40pm and when they tried to install the part, there were error codes that the technician couldn't resolve without tech support. Since they showed up so late, tech support was closed and so I had to go another day without heat. 12/19- The next day, they came in and what they thought was the issue the prior day was that the new part was faulty, but now they think it was actually another part of the unit that was broken, which meant they had to order another part. They claimed it would be in on Monday (12/22). That technician also damaged the ladder access to my unit in the attic and said he'd talk to Joe about the damage. When I expressed my frustration with how long the process was taking and how they couldn't diagnose the issue, I was told "coincidences happen" as to why the unit was broken despite multiple visits over a week. 12/22- I called the office Monday when I hadn't heard anything about the part being available. The office team said Joe was out of the office but they would connect with him and then call me back. They also said they had no notes about the technician breaking my ladder but would work with a contractor to get it fixed for me. 12/23- When I didn't receive that call back, I called back the next day and spoke to the same person I talked to the day before. She said Joe is still out of office, there is no update on the part and they wouldn't proactively put me on the schedule, even for after the holidays, until they received the part. January 2026- I did eventually get my heat repaired after the holidays, but this was after multiple visits, multiple delays in ordering parts, and several follow-ups initiated by me as opposed to the company. I also had to follow up with the office multiple times to have them connect me with their preferred contractor to replace the ladder the technician broke. In late January 2026, the unit stopped working again, but I called another company who was able to come out, diagnose the issue and resolve it timely. They even had availability to make appointments on the weekends unlike Air Care. Overall, I am extremely disappointed with the level of service, lack of ability to diagnose the issue, availability of necessary parts, severe delays in receiving ordered parts, and length of time to ultimately restore heat after the unit broke while they were on site for their regular maintenance on 12/12. It should not take over two weeks to resolve an issue, regardless of what it is.

If i could give 0 stars i would. Don't use this company. I was paying monthly to keep my system…read moreworking and do preventive maintenances when the season changed. Long story short. The technician who came out, told me that my blower wasn't working. I explained to him that i have been using my system all winter and the morning that he came out, and all of a sudden, my unit is suddenly broken. He was very offended ,and told me that he could leave and have someone else come out. I agreed and immediately called his company, and they sent his supervisor out. The supervisor checked the system and said that he accidentally disconnected the wire to my blower. If I didn't speak up, they would have ripped me off for thousands. They were apologetic only because they got caught trying to scam me. Use at your own risk.

This company is really worth doing business with. They are very professional. Sean is not only…read moreknowledgeable, but willing to share that knowledge so that you understand and are comfortable with the process. He's very well spoken and respectful The before and after photos are beneficial and provide assurance of the high caliber of work this company does. Would highly recommend them to others.

Should have known better was contacted by them on 6/21 after I responded to an ad. Had an…read moreappointment set up for today 7/17. My husband took time off work for this appointment that NO ONE SHOWED UP! Called to inquire after he had 20 minutes away text and they called and told him "will be there soon" and NEVER showed up! I understand if emergencies come up, but no phone call to state that or even a text just husband took whole day for nothing. They called me and asked about rescheduling-NO!! Avoid this company

Very professional, no bs, no pressure to upsell!! Friendly, made sure we new exactly what he was…read moredoing . Before he entered a room to work he asked permission to go in the room. For example breaker panel is in garage he asked permission to enter. Very nice touch

These guys are great! The service agent walked me through…read moreevery aspect of my repair and responded within 24 hrs. Resolved my issues and gave me a great price. Very friendly and professional THIS IS A FAMILY OWNED COMPANY.