I have never posted a negative business experience like this before but because of the way I was spoken to today I would like this shared far and wide. And I quote, "mam Im done being nice to you." Let me start by saying until those words were uttered I was nothing but nice, respectful and professional and simply called a company for repairs to my 3 year old Samsung washer that suddenly stopped spinning clothes out and was dripping. Let me preface.
Called for washing repair service. Told them the machine would not spin out and goes off cycle and isnt working properly. He came and eyeball diagnosed and ordered a clutch and came back and installed. That was not the problem so issue continued. He asked me to start it so he could see it running when he came back, and said it needed stabilizers because I told him it was going off balance and that senors blah blah blab and he had to order that BUT WE HAVENT SEEN THOSE YET EITHER. Since he put the clutch on a month ago, my 3 year old Samsung Washing Machine NOW has water filling when its off and wont spin out. He was paid $360 to repair a broken machine he apparently wanted me to diagnose so he would know how to fix it...as the Appliance Expert. Thats literally the company name. Oh and he hung up on me twice during an attempt on my part to ask for a refund AT LEAST for the service call portion since I have not received the service. My 91 yr old MIL handled the initial calls and I took over as it appeared she was not getting anywhere with him. Now we are out a 3 yr old machine which a quick google search has told me it was preventing spinning due to a clogged or restricted drainage line and the water inlet valve has subsequently now broken as well. This man was rude, didnt want to be bothered and unprofessional on all levels. Company is
APPLIANCE EXPERT
In Orange Beach.
Mike is a lovely fellow on the phone read more
