We purchased an entire kitchen from them. There were issues with the range hood being too powerful…read moreto put into a cabinet, which their salesperson wasn't aware of. So after paying for a cabinet that we had to take out to put in a different range hood we also then had to research a new range on the internet. They did give us credit for the useless one. Months later my husband noticed a crack in the stovetop. it took a while but they agreed to replace it. We weren't at home when they came and after they left we noticed a chip in our countertop. when i called Chuck agreed they would pay to fix it. I had someone come out and the repair cost $350,but when i called to let Chuck know that the fix was done and that he agreed to pay I never got a call back and never saw the check. This has gone on for 4 weeks now and i have called every other day for 2 of those weeks and he didn't call me back. Since i posted this review they have been kind enough to call me and have sent the check. Thank you, Benson's.

We purchased all our appliances from Benson's for our new home and couldn't be happier. They took…read morecare and time during the delivery of everything. They're very knowledgeable and their customer service is top notch. We had a few issues (not caused by Benson's but by contractors working here) and Benson's came out right away to check and fix the problem. They go above and beyond and stand by their products. I highly recommend them.

First, this is a family owned and operated business, and they have been in operation for at least a…read moredecade or so! Nate was our technician, and though our equipment was fully functional, I like to have maintenance done to keep things running well. Pelican responded within 20 minutes of my request, scheduled for the next day, and 100% provided a great once-over on my washer and dryer. Nate also gave us some tips on how to keep all of our appliances running smooth in the future. However, if anything breaks, I know who to call! :) Thank you Pelican for the great service, and we will see you next year for another maintenance check!

Was able to book an appointment quickly but we figured out the issue and canceled our appointment…read more Very nice customer service.

There are no words to describe how wonderful my experience with Robert was. He came in, went right…read moreto work and repaired my stove that has not worked since I bought this house. Three other repair people were unable/unwilling to fix it. Thank you so much Robert! I really appreciate you! I highly recommend Robert, his knowledge and expertise!

They came to my home in late December after Christmas tell me what was supposed to be wrong with my…read morerefrigerator. They came back a week later the refrigerator worked for three days. Then the code came back. It took him another week to get back here. They ordered the parts they were supposed to be here today. That was a week ago, departure here this morning the day of them they called and canceled the appointment for another week so I have to spend another week with my refrigerator not working. I think they're AI is full of it. You cannot reach a real person anywhere anyhow dad ask a question all you get a recording I don't see how they can continue to do business like this. I will never use them again and I'm calling the Better Business Bureau soon as they open this morning.

good job . on time good job, responded on time with manners. responded within a day. had the…read moreparts even pit on shoe cobers

From the owner: Riviera Utilities offers Appliance & A/C repair for Riviera Utilities Customers. This Department…read morehas been around since the Mid-1950s.

On time, very knowledgeable, friendly. Problem resolved very quickly and efficiently. I highly…read morerecommend!

I would give this zero stars if that were a choice. These guys are anything but "Affordable." I had…read morea switch go out on my range hood. I was out of town so these guys were called in to fix it. They charged $377.00. I later found out that the switch is a $50.00 item and is a plugin. They did not even have to remove a screw to install it. Then when we got back in town the switch had come loose from its mount so I called them in to repair it. While working on the switch they broke the one they had installed but said that it was not under warranty since it had been more than 90 days. They wanted to get me for another $377.00 I am sure, but I said no and repaired it myself, which is how I know that the switch costs $50.00 and is just a plugin. They just gouge their customers. Don't call this place!

I received great customer service…read more My Washer was fixed the same day. Very punctual. Thanks.

From the owner: At Shawn’s Appliance Services, we are a family-owned, veteran-owned company based in Daphne,…read moreAlabama. With decades of hands-on experience and a reputation for reliability, we specialize in professional appliance repair, electrical, and HVAC services throughout Baldwin and Mobile Counties. Our commitment to excellence is rooted in military values-discipline, integrity, and attention to detail. We treat your home with care and your time with respect. Our technicians are factory-authorized, certified, and fully insured, capable of handling even the most advanced refrigerator and freezer sealed system repairs. What sets us apart? We collaborate with other trusted, local small businesses-licensed electricians, HVAC pros, and specialty techs-to offer seamless, full-service solutions. No more juggling multiple vendors. At Shawn’s Appliance Services, we’re not just fixing machines-we’re building trust, supporting our community, and helping families live more comfortably, one service call at a time. Thank you for considering us for your home’s needs. – Shawn's Appliance Services

Quick reliable and affordable service. Have used him twice and will do so if/when I need appliance…read morerepair.

Mr.Bob was very nice and he patient he explained everything to me the good the bad etc he on time…read moreand he kept me inform of everything and he very reasonable I believe he's going to my repair guy for everything Thank you Mr.Bob