It has been my observation that customers only write reviews when they are extremely happy or extremely disappointed. That is why I have been delaying the submission of my review. I wanted to give Appliance Canada every opportunity to make things right. This, unfortunately, has not transpired. To summarize, we ordered an appliance suite from the London show room on July 16, 2020. In light of the pandemic, we felt it best to be extremely proactive and order our appliances well in advance of when we would need them. Our sales person, Ruby Chan, was very pleasant and knowledgeable. She requested all items for a February 1, 2021 delivery. In January, we received a telephone call from the delivery department to arrange delivery of our Bertazzoni range and Fisher Paykel refrigerator the following week. We advised them that we were not quite ready for those items as renovations were taking a little longer than anticipated. We were assured that was not a problem and delivery was arranged for April 5, 2021. When I contacted Ms. Chan in March to confirm delivery, she advised me that my refrigerator was not in. Needless to say this was not correct information, as the company tried to deliver the items to me in January. What has transpired since, has been exceptionally disappointing. All calls and emails to the London show room have been left unanswered. I finally had to contact the national customer service department because no one would provide us with an explanation. Our sales liaison, Asad Khan, assured us by email that we would receive our items on April 5. The refrigerator never arrived. Despite multiple calls and emails, we still have no firm explanation as to what happened to our refrigerator, nor have we been provided with a firm delivery date. We can only make the assumption that it was sold to someone else. In a recent conversation with a customer service manager, Samira Sermez, I was advised to "Stop getting so stressed. Life is short. You have your health". Considering this woman knows nothing about my stress level or my health status, I found this extremely condescending and inappropriate. In complete frustration, we contacted Fisher Paykel directly. I saved the transcripts of those conversations. We were advised by FP that we would need a purchase order number. With that number they would be able to find out what happened to our refrigerator. I expressed skepticism, based on my conversations with Appliance Canada, that they would provide me with this number. I was advised but FP that if this occurred we should "request a refund and take our money elsewhere" in addition to "seeking legal advice". I was also advised by FP that our particular refrigerator usually takes "between two and three months if in back order" and that they "have not heard yet of one taking 10 months to arrive". As expected, despite requests to customer service, Mr. Khan, Ms. Chan, and a purchasing representative, Robbie, Appliance Canada has refused to provide me/Fisher Paykel with my purchase order number. Initially Mr. Khan stated "I have no issue providing you this information", however one day later he changed his tune and stated "I am waiting for my purchasing department to allow me to share this information with you". So nearly 10 months later we still do not have a refrigerator. We do have a beautiful custom kitchen with a big hole awaiting our panel ready refrigerator. We cannot express strongly enough how disappointed we are. We are educated consumers that refuse to allow Appliance Canada to hide behind Covid. Our trust and faith in this company has been completely eroded. Unfortunately, we may have to follow the advice of Fisher Paykel and cut our losses and seek legal advice. In the meantime, we contacted multiple competitors yesterday. One competitor actually had the refrigerator in stock, however it was on order for another customer. All competitors advised us that the leadtime for this particular refrigerator is eight weeks (10 weeks maximum). Two competitors even contacted Fisher Paykel and were advised the very same thing. As an aside, we have asked Mr Khan repeatedly to send us invoices for all of the items that have been shipped to us. We have absolutely nothing. No proof of purchase. And, we paid for extended warranty on everything so we want this for our records. We still have received nothing. UPDATE: Since this review, we have been provided with two delivery dates. May 15 and then May 20. Despite repeated requests, the purchase order number has still not been provided. I advised Ms. Sermez that I wanted to have legal counsel forward a request for this information. She as advised me that correspondence could be sent to herself and Mr. Khan. Requests for the names of more senior management have gone unanswered. Shortly after this request, I received an additional email stating that my refrigerator had magically appeared and would be delivered next week. I am skeptical. read more

Tony helped us select four new appliances yesterday and we are so happy we choose him every time! He helped us last year as well, Tony is definitely the reason we keep going back. He's always honest, helpful and is committed to helping people get the best deal. Always the best place to get any appliances! Thanks Tony :) read more

No star rating here. The worst customer service and follow up I have seen. Do not stand behind their product. Hide behind manufacturers warranty period. Will never buy from this company nor recommend it to anyone. read more

Horrible horrible horrible. Don't listen to anything these money grubbing salesman say. They will do anything to take your money. Bastard salesman said get a kitchen aid. They have no problems. ($1000 more than what I was looking for) 5 months later it conks out. Can't get a repair person to come fix it for 5 days after the fact. And they give me an 8 hour window and the repair person marks our repair as complete without even coming to the house. I wouldn't suggest buying anything from this location at all!!! Don't trust these dishonest bastards who are only here to make an extra dollar by selling you absolute garbage read more

Poorest customer service ever!! I scheduled a service appointment because a week after receiving my new stove all 4 burners weren't working properly, I couldn't even boil a pot of water. So I called got an appointment and wouldn't you know that nobody showed up and was left on hold 3 separate times and then cut off with customer service, voicemail says they close at 6pm and I was calling right up until 530 when my call was immediately redirected to vm where I'm sure no one will ever return my call... at this point I don't want their stove anymore, I recommend purchasing from anywhere else but here, you will regret it in the long run. read more

Worst ever customer services. I would like to schedule a delivery and called at least 10 times by dialing different extensions and left voicemails and never got any returned calls. Their prices are obviously higher than the average of the market. Stay away from this store. read more

I have terrible experience with deliveries and installation. they have damaged 3 properties when they have delivered appliances and nobody want to return me the money that I spent to fix all damages. 7 months I can't get any solution. their manager doesn't really care. Very poor customer service. never again I will deal with this company. read more

Much like someone mentioned below - if your condo/house comes with an appliance package they are reluctant to help. If i could give this place 0 stars i would. I cannot explain the way they made us feel as customers. We had to purchase 5 appliances from here, and were prepared to upgrade. However the service we received from Mel was so awful...we didn't even bother. We took what was included and sold them and upgraded ourselves afterwards. Mel really didn't want to explain any of the appliances - the benefits or differences of the different models. He pretty much just said this is what it comes with - are you not upgrading the dishwasher...it's loud. When we did ask him to explain the differences in the gas ranges, he looked at us like it should have been common knowledge and provided the most vague explanation ever. We felt like we were bothering him the whole time, and just wanted to get out of there and finish the appt. Never again will we step foot in Appliance Canada. I will gladly pay a higher price for better customer service. read more

Worst customer support at their Mississauga location. Sweet talk during purchase. Not at all knowledgeable and have no etiquette while talking to customers once the order is made. Items have still not been delivered and every promised date is rescheduled. Even after escalating issues the managers act ignorant and don't bother responding or trying to resolve customer issues. I will NEVER recommend anyone to go to this store for their appliances. read more

As of today, July 13, 2018, I am still waiting for an actual new fridge. Purchased in Jan 2018, rec'd Feb 27, 2018 - motor blower needs to be replaced - front door on fridge needs to be replaced - sensor not working - handle for freezer is wrong size, now 3 handles that do not fit - repair company commented that this is a 'floor model' and 'probably disconntinued because they keep sending the same size handle. Enough already...........!!!!! After over 25 emails,calls, with pictures, and , it is not resovled. Emailed: CEO Ari Klein and apparently not his problem Help! read more

All the major appliances are here, and the prices are excellent (I have not seen lower anywhere else). However, I would say the customer service leaves a bit to be desired. The sales people seem like they don't work on commission, as they don't seem to be trying very hard to help you, and when you call customer service, no one answers the phone (and I've tried calling a number of times). When the delivery people call you to schedule the delivery, they seem confused and can't answer your questions. The delivery people seem a little clueless as well. It just seems like everyone who works here is half asleep. In any case, I finally had my new fridge delivered and it was fine, but I found out I needed a refund of $90 as I did not need the fridge doors to be removed for the delivery. I tried calling customer service and have left 2 messages, and no one has gotten back to me. read more

I was extremely impressed by all sects of the service this company provided us. Delivered on time, in excellent condition, by professional and polite people, who were considerate and respectful of my time and home. Everything was "No problem" from the store Manager Shane, to the booking folks, delivery guys, and follow up, all first rate, this is the way a business should be run. Problem solvers, customers first, top flight in every aspect. We made the right choice when we chose this company. Will and have recommended them highly. Thanks for exceeding our expectations! Dave and Shaela Smith read more

Questionable ethics. Terrible customer service. Purchased the extended warranty and have had to deal with their service department on several occasions. They are very disorganized and have no follow up to ensure service is booked, occurs, or was performed successfully. I've had multiple device calls for the same issue and they refuse to admit it cannot be fixed. They seem to be intentionally delaying the service to wait out the end of my warranty. Likely will have to take them to small claims court since I will have to purchase my own replacement once they wait out my warranty. read more

Mediocre customer service. I was very space constrained with the existing space in my home. The sales staff would not help me find a fridge that fits. I had to find my own. The online staff at home depot and my step mother were more helpful in finding me a fridge!! What is the point of having all these sales staff if they won't help you. Due to my size constraints it meant I wasn't going to be buying a $3000 fridge. Guess that's why they were not interested in helping me? Or perhaps they are just not helpful in general. read more

Appliance Canada has a very nice store....in my mind that is the lure. They also have salesman that would lead you like a lemming over the cliff and you would feel good about it. Let's face it , these appliance sales people are all selling you the same stuff world wide at different storefronts....it's a matter of whom you feel the most comfort with at the end of the day. There are those that have commented here on the lack of customer service but have still purchased from them anyway, which is fine. If you roll the dice and get something that does not fail, within the warranty period or it arrives without damage, great. In my case they did just that, however, the delivery company ran into one of my outbuildings, we're on a farm. That building was beside our primary heating system and during last winters season was full of firewood and at risk of collapsing onto the furnace if the contents shifted anymore. Possibly leaving us without a heating system. What was really comical was the complete absence of customer service. SEND US SOME PICS AND WE'LL GET BACK TO YOU. Their trucking company got back to me but being a complete moron the owner pretty much absolved himself of any wrong doing, but did commit to taking a look. Well he never arrived......hmmmmm. Now what to make of that because over the months that passed Appliance Canada, to this day, has not been there to check in on the resolution, if any. Edit....Appliance Canada has had several changes at the top of customer service and consequently has provided numerous apologies, recently stating this issue is not acceptable. That was two weeks ago and as of tonight after a quick request for update this morning....nothing. They're gone....nowhere to found after such an apologetic state. Folks just move on, stay local and keep away from big box.....they really don't give a hoot!!!! read more

Despite being really skeptical (due to the bad reviews that we had read on here) we went ahead and bought a dryer from Appliance Canada on Jane St. in Vaughn. Because we had a bit of construction going on, we didn't get to try the dryer out right away. So we ended up trying it for the first time a good 2 1/2 months after buying it. It was nice and quiet when you first started it, but then it started screeching. And then it just got louder and louder. My heart sank. I thought....Omg, we got ourselves a real lemon here. I called the number that Appliance Canada had given me for the company that takes care of the warranties...and they were very polite and took down the information and said that someone (the service techs that they sub out to... Smilie Appliance Servicing) would be contacting us soon. Apparently they were on vacation and we had to wait 2 weeks to get an appointment. As it turned out, it was WELL worth the wait because these guys were great. 5 stars plus to Smilie. Polite, professional, and they REALLY knew their stuff. They diagnosed the dryer and told me that they would send the report and I would be hearing from the company in the near future. Even though they were really decent guys we were still skeptical and in the back of our minds we were thinking... Yeah right... Now we'll probably have to be chasing those people down for who knows how long. But no, Not at all. 10 days later we got a call from the company saying that they would be sending a replacement dryer. So 3 days later (yesterday) I got the call from the delivery guys, bright and early. They were professional. They did not rush, and they were respectful and mindful of the surroundings. 5 stars plus as well. I called Appliance Canada to ask for the name of the company they had used and they told me that it is North Moving. Many thanks to them. All in all, it was a very good experience. With minimum hassles,we have our replacement dryer and it works perfectly. read more

First of all dear potential appliance customers around GTA "PLEASE, please" never-ever enter any Geomans GTA appliance store, you will save your self tons of trouble, time and endless frustration. As per Internet reviews it seems to be that every Geomans store has equally bad reputation no matter where you go. Unfortunately me and my wife entered Geomans store in Vaughan beginning of June 2019 and of course everything was absolute disaster, I will for ever regret entering Geomans store and I won't do it ever again for sure. We gave them $9000.00 of business however they didn't appreciate it at all. The sales person made a sale, washed his hands and after that point didn't care about us whatsoever. The thing is once you paid money to them you become nothing and nobody and they can do whatever they like to you because they have your money. In fact once the appliance was delivered and delivery people left our house my wife found out that we received dented Bosh-Microwave combo unit and this was a day where all our trouble started. I called and requested exchange but they have send Bosh technician to take a look. Ten days for technician to arrive, he wrote very clear report that unit needs to be replaced and so on. Days are passing, endless frustration with this horrible company, their customer service, the store manager who just simply doesn't care. I end up calling the customer support dozen time spending my personal time on the phone waiting for next available representative being put on hold who knows how many times instead of them calling me and informing me about the situation, what steps have been taken to replace the unit and so on? The customer service people (if you get somebody on the phone ) are just doing everything possible to prolong the conversation and to frustrate you even more. Even though everything is written in the file they go over and over with tons of unnecessary questions putting you on hold many times doing who knows what over there and simply to say giving you totally uncomfortable feelings. Ah, It would take way more time and effort for me to put entire story and review together but I don't have lots of time nor you people out there have time to read long review. To make long story short after endless calls and frustrations and two months waiting period they promised that the unit will be replaced. Guess what they messed it up two times changing possible day and time and of course we went into the third month of this misery. I end up taking multiple vacation days to be at my home for delivery but my vacation days were taken for nothing because they didn't show up ( can't blame delivery people it is not their fault). The thing is, to the Geomans people our trouble means nothing and that we didn't have functional Owen for three months period even though we paid big bucks for it is not their concern, why should they care, they got our money? I can't stress enough how disappointed, frustrated and disrespected we were by this horrible company therefore dear customer around GTA my advise is: don't ever think to enter any Geomans GTA store and give them your money, you will never be treated with respect and dignity because this organization doesn't have any dignity whatsoever. read more

The worse experience that I had this Spring. I purchase $20,000 appliances from them. The dishwasher as delivered to us. At the time we did not had our Cabinets installed. 1 week later the cabinet guy told us that the dishwasher would not fit into this spot. I called the sales rep. The dishwasher was packed and not open yet. they said they won't return it, because it is delivered! we tried our best and fir it into the spot finally. It works awful and do not washes the dishes clean. We called the rep, after leaving so many messages, he said if you had the box we could have done it!!!!!!!!!!! We told them we like to exchange even with half price and pay extra to buy another one, they refused to any help and even did not answer our calls. We were the customers of 5 years and because my husband was a builder he knew the rep. The store is useless. do not even look at it. All of our friend are buying from Canada appliances Source and they are much more satisfies. read more

Stay away from clearance items. Purchased a clearance refrigerator with a small dent. The refrigerator delivered had a second sent, all wheels broken, missing a foot and the door would not close properly. Was told at the time of purchase if anything else is wrong just send it back however, I was NOT told that there would be no refund NOR WAS THIS INDICATED ANYWHERE ON THE RECEIPT. Manager offered up to $75 discount or use the purchase price towards another refrigerator. WHY WOULD I WANT TO GIVE YOU MY BUSINESS? read more

I will never buy another product from Appliance Canada. They do not stand behind the products they sell, and their customer service is the worst that I have ever experienced. Purchased fridge, stove, dishwasher and microwave/fan unit. The stove's convection fan did not work. I called many times, but phone was never answered. I left several messages, but never received a call back. Finally, I went back to the store in Vaughan (I live in Unionville), and the reception refused to get someone from customer service to speak to me. I would not leave, so she finally got someone to come and speak to me. He told me to go home and send me the invoice number on my receipt and he would handle the problem. I did so, but (surprise) he never called me back. I called several times, and again, the call was never answered and messages were left but never was a return call received. What a bunch of jerks! Buy from Leon's or The Bay or Quan's. They do not disappear after they get your money. read more

We purchased over $28K in appliances from this store. They made a mistake in sending a electric dryer instead of a gas dryer. We have been waiting for over a month for the dryer, every week they would give us a excuse and book for delivery the following week. Finally they said that they got confirmation from LG that it would be delivered on Dec 1st. When I called to confirm they told me they haven't got the dryer and are not sure when it will be in....yet again I am waiting, I called Home Depot they can have the dryer in the next week if I place the order. I am very upset with their service, I haven't mentioned the damaged parts that we received from the original order. Do not recommend dealing with this store, email their customer complaint center never heard back. read more

I have a happy ending to my dishwasher story(I hope)! After saying how unhappy I was with the service from Appliance Canada, I received a phone call from them, offering to send a repairman one more time. I thought that was a fair offer, but asked him please to send a different company, since TransGlobal had tried multiple times to fix it, without success. They referred Elite Appliance Service who diagnosed that there was something lodged in the outlet pipe. Today they sent a repairman who replaced the outlet pipe. When he was done, he opened the old pipe and, sure enough, there was a piece of broken glass lodged in the pipe. So, I thank Appliance Canada for their response and I thank Elite Appliance Service for finally finding out why my dishwasher hasn't worked properly for the last 3 years!!!! Of course I will have to run it a couple of times to be sure, but it seems like that has to have been the problem. read more

Worst Experience Ever. I had to order my appliances through them because of the builder credit on a new home. The Sales rep Tony, never answered or returned any of my calls, he would take several days to reply to emails and when we made an appointment to go and meet with him he rushed us through and said to just email him as he had other appointments to get to, When I finally placed my order it took 3 days for him to get back to me, our fridge was to be delivered on Dec 18th (order placed back in October), at 3pm on the 18th the fridge wasn't there so I called to find out why they causally said oh that is back ordered we contacted you about it, when in fact they had not. After further digging it turns out the number Tony put on our order did not belong to us but to another person so when they called to say it was delayed the other person told them they don't close on their house until April - which should have automatically sent red flags up but didn't. When I asked why you wouldn't ask to speak to me when you the number the representative told me it did not matter that my name was on the order, they just call and tell whoever answers the phone that the appliance is delayed. They told me that it would not be in until the end of January 2015. Seeing as that was unacceptable I went onto the Maytag website to order to the fridge myself and the first delivery date was January 23rd which is what Appliance Canada told - THIS MEANS THEY NEVER ORDERED MY FRIDGE IN OCTOBER WHEN I PLACED THE ORDER AND PAID FOR IT!!!! They must have on the monday called to order the fridge for delivery that week and were told that it was back ordered since the deliver date i got directly from the website was the same. They sent a "loaner" fridge out on Saturday (Dec 20th), which meant all the food that i moved from the previous house to the new house with went bad. The best part? the loaner fridge is 11cu ft, which is even smaller than the standard crap appliance the builder provides Still waiting on that fridge appliance canada read more

I can not begin to describe how unbelievably poor their service is. Our fridge stopped working 20 months after purchase (luckily I opted for an extended warranty). It took then 3 days to send out a tech to take a look. After spending about 20 minutes I was told new parts needed to be ordered and it would take 5 days to come in. I'm thinking not a problem. Since he came in on Monday, by Friday it'll be fixed. How naive of me to think that. I don't hear from these people until 10 days later (after numerous phone calls). The tech was supposed to come between 12-4. 4:30 rolls around I hear nothing, nor does he call. I call them and they inform me at 4:30 the guy is running late and won't show up until 5-7. The tech finally shows up at 6pm and I'm thinking about time. He starts working on the fridge and approximately an hour in realizes he wasn't given the proper tools to fix it and now he has to return on another day to fix it. I wasted an entire sitting at home doing nothing and losing pay from work because the people who run Appliance Canada are incompetent. I don't resort to name calling but if the shoe fits. On top of that, I was told by the tech that the fridge (appliance Canada convinced me to buy) is a problematic model and they continue to sell it, knowing it has issues. This is absolutely horrible service. I'd much rather buy appliances out of the back of a truck in a shady neighborhood, than go back to this place. 0 out of 5 stars. read more

Every time I am in the market for a new appliance I go to the Jane location and every time the service is 'zero'. With two salesmen in the department I was looking at (washing machines), no one said hello, made eye contact, or asked if I needed assistance. They were too busy 'chatting up' two ladies and saying how awful it was to live with his mother-in-law. WTF! Really??? Today I vowed that as I continue to look to replace all my appliances there is no way I am stepping into that place again. So off I went to Goeman's in Woodbridge...WOW! what a difference in professionalism. read more

We received horrible service from Appliance Canada both in person and through email. We wanted to upgrade the appliances our apartment came with and give them more business but the sales people refused to help us even browse because they were not the commissioned sales rep. Then after a couple weeks the original sales rep finally got back to us via email and was also rude and unhelpful. We're taking our business elsewhere and recommend you do, too. read more

I stumbled upon Appliance Canada through a recommendation through a contractor, in search of a new refrigerator. I had a fire happen at my home, my insurance policy provided me with a budget that was $40k below my content valuation. So, the challenge was to find the best prices and very specific appliances with sizes that could fit in my condo. Unfortunately, there is only one fridge model that could fit in my custom cabinet and Appliance Canada advertised this on their site. Appliance Canada prides itself in 3 pillars of 1) outstanding service, 2) premium brands, 3) leading prices. My experience with each: 1) Outstanding service: This fridge took three deliveries to arrive un-dented, undamaged. Over 3 months. After each delivery, I made it very clear the fridge needed to be inspected before delivered to my place and it never was. I asked several times for a discount/refund but they had just avoided the question so many times, even after escalating to much more senior levels. 2) Premium brands: my fridge was manufactured by Blomberg. My first damaged order, and the ones that followed, had to be ordered one by one each time and took 3 weeks each order. So yes, they have premium brands. Just not necessarily on hand. Not to mention, premium might be an overstatement as their delivery staff told me I should expect my fridge to stop working in two years. 3) Leading Prices: Granted, it was cheaper by about 50 bucks compared to another retailer. The amount of food I had to purchase while waiting for my replacement without having a full fridge on hand (I had a mini-fridge) probably raked up to price of the fridge itself. If you are looking for a delivery service, you can definitely count on Appliance Canada. They will not even touch your item until you take the day off work, book the elevator, and enter your home only to check what the product looks like. As a home owner, if you are looking to purchase an appliance, please don't be fooled - have your contractor handle the purchases or go straight to a more reputable retailer. Don't waste your time in hopes of saving a few bucks. You'll end up disappointed. read more

Great helpful staff. Wide variety of products. Best price. Delivery was fast. Would highly recommend for home appliances.

Appliance Canada incompetent customer service and tech repair follow up Tech (Ram) from Appliance Canada came on June 10th, said the front panel and electronic control needed to be replaced. It is July 20th and still no resolution to issue. Ram, the tech from Appliance Canada and Shanti from customer service dept from Appliance Canada have been incompetent and have not followed up with KitchenAid regarding parts issue when they have promised to do so. The only reason two parts were delivered was because I followed up directly with KitchenAid. Still waiting for problem to be fixed, incompetence and laziness all around from Appliance Canada, so frustrating!! Just spoke with Samira who is a Customer Service supervisor, will see if she resolves the issue, not very hopeful considering experience so far. KitchenAid is also very frustrating to deal with, first rep misinformed me that two parts were delivered when that was not the case, complete incompetence. Second rep was helpful, but if I hadn't called and gone into detail with her regarding the order, there would have been only one part delivered instead of the required two parts. Yes, First World problem, broken dishwasher, but if I pay for something I expect it to work if it's barely a year old, and if it does break, people need to actually try to help fix the issue and not make it a complete waste of time and waste time following up and chasing people to return phone calls! Had to take two mornings off work to wait for tech and nothing resolved to date! read more

Husein helped me find a great deal on an open-box item after I was disappointed by Sears. The delivery people were very nice.

don't know where to start firstly, saleperson Brian made mistake with color of my dishwasher. I asked him to do new invoice. On new one they forgot (or did by purpose?) to substract rebate. I asked to do third invoice. Nedless to say that all the time they don't answer the phone but strictly by emails. Then, item was not on stock, so they have to made fourth (!) invoice as day of delivery and installation have changed. On the day of installation nobody called me, neither showed up (and I took half day off, and booked elevator in my buidling what is sort of nightmare). At 7 p.m. a guy called, we to schedule installation in 3 days, totally unfamiliar that they should have came that day. And we agreed on nothing. On all four invoices and two phone talks, they confirmed and guaranteed several times that someone will come after 5 p.m. what I asked nicely. Now this guy said that they don't and never have installed after 5 p.m!! There are no enough words to describe how unprofessional, disorganized and unreliable company! Never again anyhting with them! read more

Where to start is right. I should have listened to the reviews below. The sales staff was amazing however once the order was placed we became outcasts. The delivery guys had no interest in bringing the appliances (a fridge, stove, dishwasher and vent hood totaling over $25k) to the cottage. They were poorly equipped with a small dolly and had no desire to look after us. They dropped the appliances off at our storage unit 5km away and that was it. We had to pay another mover (Sears) to pick them up and deliver. AC didn't compensate for this or even credited the delivery charge we paid them ! Putting more salt in the wound, the fridge door was broken. We will never buy there again ! I should have listened to all the terrible service reviews below. Be warned. read more

Kitchen Reno Renovated my Kitchen, purchased all new appliances from Appliance Canada. After delivery my fridge was having issues, after a few weeks of inspections it was determined it was defective and needed to be replaced. Replacement came and during the replacement to my Paneled Fridge the arranged technician spent 6 hrs removing and reinstalling the panels over and over again on the new fridge. During the process the panels were damaged and not installed in the proper alignment, Installer denies that he damaged them and said this was the best he could do. No initial review was done by the installers part to indicate there was previous damages. I had my final mill work inspection done 4 days prior which indicated no damages. 8.5 months have gone by and Appliance Canada has not attempted to pay for any of these damages with multiply attempts to resolve to this situation, quotes issued for replacement material but no one has ever call me or responded to me by email. The few conversations I have had where based on me taking my time to contact them to try and get this resolved. read more

This place is ridiculous. I ordered a stove three weeks ago, and it still hasn't been delivered. I've called them twice to find out what's going, and both times was told they'd call me back once they've had a chance to talk with their "purchasing manager" who, for some reason, seems to never be available. Also, for the past two weeks they've been closed on Monday and Tuesday, and as their "customer service" line isn't open on weekends, this means I only get a three-day window in which to try to figure out why these idiots can't get their act together and deliver a f*cking stove, which I've already f*cking paid for. read more

I would never again purchase anything from Appliance Canada. They are willing to do anything which includes lying to get the deal.

In 2008 we have bought Frigidaire fridge, stove and dishwasher from Appliance Canada with extended warranty because Frigidaire appliances did not have a good reviews and we wanted some protection. On 1st of January 2013 the stove has broken down and we had asked to be repaired under extended warranty. Now being 20th of February 2013 and the stove is still not repaired. We had no idea that it would take such a long time to have the appliance repaired under Appliance Canada Extended Warranty. read more

We purchased our appliances in 2009 along with an extended warranty. Didn't have to utilize the extended warranty for our range until this year (of course a few months before it expires) and had great difficulty with the warranty staff, contractors, technicians etc. Two months into trying to get our range repaired, I got the General Manager involved and he was very helpful and resolved our issue. We are very pleased with the customer service the General Manager provided, he listened to our concerns and realized the importance of building customer relationships. read more

***BEWARE*** Never buy a new construction that is partnered with APPLIANCE CANADA. THEY DONT DELIVER APPLIANCES!! 3 failed deliveries without a call back, no delivery, cant get a live person on the phone. It's been two weeks and my sister has two kids living with me because there are no appliances! We contacted the builder Vandyke and they do nothing for us even though they chose to partner with Appliance Canada WORST CUSTOMER SERVICE EVER!! Unbelievable to take our money and forget about finishing the transaction. Wasting our time waiting around for nothing 3 times! Can't get a contact to their presidents office to complain and get our appliances delivered! Horrible, make sure you never buy there and never buy a new build that is partnered with them! save yourself the headache and living without appliances for weeks after you moved in and sold your old house. No compensation and still no delivered appliances. TERRIBLE SUB PAR CUSTOMER SERVICE... WARNING DONT BUY HERE,!!!!! read more

Purchased a Blomberg fridge early April '18 and requested delivery for 30th May '18. No problem so far. Delivery was made on the 30th with a call from the delivery driver 30 minutes before they arrived within their scheduled time period. Item unpacked and placed into our kitchen, no problem. Within a week of having the fridge, handle came off on the left side French door. Couldn't get it to snap back onto the door. Called Appliance Canada store in London where purchased made. Said they would get back to us, which they never did. I tracked down a Canadian phone number for Blomberg, called them, they took my info, said their service rep would call us, which they did, set up an appointment with them, they arrived, determined that a new door would have to be ordered. Advised 5-6 week waiting time for that part. It's now 30th July and a follow up call to Blomberg today, they advise item is back ordered and will not arrive until sometime in September. Not impressed with lack of after service by Appliance Canada London store, that will be the first and last item we will buy from them. Not impressed with Blomberg. Thought that German made item with major sticker price would be quality item, wrong! They don't even have the support parts system to fix their products. We have to wait 4 months for the new part! First and last item we will purchase from Blomberg. Other kitchen products I have are Miele and I should have stayed with them. read more

Do not be lured to Appliance Canada by their good prices . There is no service whatsoever once the salesperson has collected your payment. Our salesperson did not even answer emails with queries and clarifications about the appliance delivery, or disposal of the old appliances. We have been through the worst delivery process with them, and would never order from them again. We lost more in lost revenue and spoiled food (one of the items was a refrigerator) than we saved. Making more than a dozen calls to increasingly confused staff, and to two separate delivery teams (one in house, one on contract), never speaking to the same person, and waiting for three days for a botched delivery. We had confirmed with an employee in their customer service department that our refrigerator would be delivered on the morning of the next day; we made arrangements to have someone at our home to receive it (we work); then received an automated call that it would now be delivered in the afternoon; had to call back to say that the afternoon would not work (as had already been acknowledged); after many calls found out that the delivery would now happen a day later; did not get any confirmatory automated call the next day and followed up to make sure the delivery was on; were told it would happen between 11 and 3 (took a day off work to oversee this); at 3, after having cleared out the refrigerator, with groceries spoiling in the 30 degree temperatures of that day, called the customer service department where staff appeared to know nothing about our order number nor delivery; were put through to a manager who at first told us that an attempt had been made to deliver this appliance and that it had been refused (!!!!); we knew this to be false as we had stayed home all morning next to our phones, and never received a call, nor knock on door. Later, the manager informed us that the appliance had ended up in the wrong warehouse, and that it probably could now not be delivered until after the weekend - which would be 5 days after it should have been . While the manager was very courteous and helpful in trying to finally get our refrigerator delivered on Saturday after all, it was too late by that time to make us feel better about this company. This is an organization that has serious systemic communication problems which need to be worked out if they want to continue to attract customers. Absolutely unacceptable. read more