Their food and service has been in steep decline. Staffing leaves alot to be desired too.

We waited 45-50 min for our food. When it came the fish was undercooked in areas and the fries were extremely salty. No one was dressed professionally. The manager was wearing a hoody and do rag and sweatpants. We were very disappointed with our visit and food. read more

Absolute worst ran Applebee's I have ever been to. Avoid Avoid Avoid, Service was incredible slow

What the actual F*Ck is wrong with Applebees? Every time we go into this specific location, it's half empty, all the tables are dirty, and everything takes FOREVER. We waited 15 minutes to be sat, while staring at half a restaurant of empty tables. Waited 15 minutes for waters, 30 minutes for a rum bucket, and gave up waiting for food after 45 minutes. Why is it that mediocre food equals mediocre service? I go to Applebees knowing that the food is mid, but at least expecting to get a half decent experience. I couldn't be more disappointed in this location, and I'm happy they don't get business, they don't deserve it. read more

If I could give 0 stars I would. We were told it would be a 15 minute wait to be seated despite multiple open tables. They did end up seating us within a few minutes, (in the same tables that were open the entire time) however we sat at the table for nearly 45 minutes without so much as a word from any wait staff. They gave us menus and never came back. The people that were seated within a minute or so before us were almost finished with their meal before we were even spoken to. We left and no one even noticed. Editing to add... we went down the road to Chilis at rock and central and had 1000x better service! 10/10 recommend there instead!! read more

Applebee's Grill + Bar - American Near Me - Wichita, Kansas

Food was super fast and super yummy!! service was amazing, like amazing amazing! staff was super busy but still made time to take care of us and frequently checked in on us. If you need to go to an applebees in wichita go here!!! shoutout bella!! she was our wonderful server! read more

I've never seen flash fried wings before the server was as distraught as I was. Can't bring myself to want to go back read more

The worst dining experience I have ever had. No one took our order for 20 minutes, no drinks, nothing. The manager came by and toss our table around to all their incompetent staff. The food was uneditable. Cold beer cheese, stale chips, cold Alfredo sauce, cold cheeseburger, no bread with the cold sorry pasta. It took another 30 minutes to get our drinks. The discount for the terrible experience was 1.00. This is absolutely unacceptable. The waitress was Alexus, she was the worst waitress & chewed gum while she waited our table.Guess they don't follow health guidelines either. The whole restaurant was absolutely disgusting, and the silverware was dirty, on top of dirty glasses. And the booths smelled like urine. Absolutely HORRIBLE poor experience, this place needs to be shut down. The managers would not even come back and talk to us to fix our bill. Charged for 6 beers and 2 drinks we didn't have.Tables were leaving by the dozen. The fact that we paid over $100 for our experience is insane. read more

The last time we were at this location the service was horrible and the food was not great. It's been about 6 months so we decided to try it again. After several minutes of waiting awkwardly to be seated they finally noticed they had customers. I'm assuming that is rare at this point. Took forever to take our orders then our appetizers came after they brought our food. It took almost 45 minutes after ordering to get our food. Only 3 other tables with customers in the whole place. At least the food was good once it finally arrived. read more

The waiter/bartender John M, is the rudest most obnoxious person and should not be serving in anyone's restaurant. It all started with his training approach to a new colleague who he (John) with a full bar of people felt it was necessary to scold and embarrass the trainee. Then I requested a to go order which arrived almost simultaneously as my appetizer. I asked for the order to be put back to stay warm while I finished my appetizer which took 45 mins to arrive. When I looked over to see that my food never made it to the back it was sitting on a cooler in the bar area. When I asked if that was my order sitting there he got very vocal and rude, going back and forth with me in a tone that definitely does not depict customer service. Very unprofessional and shouldn't be serving in anyone's restaurant read more

So basically i waited 2 hours just to order when there was little to no people other than myself,I ordered chicken alfredo and the first time is was dry so i sent it back,second time the noodles weren't even cooked!!! You can see this in the photo.then the manager wanted to be rude due to me making a complaint,mind you we waited 2 hours!!! Might as well just make a homecooked meal, come here at the risk of uncooked food and bad customer service.... Food: 1/5 | Service: 1/5 | Atmosphere: 3/5 read more

Applebee's Grill + Bar - Classic Broccoli Chicken Alfredo - American Near Me - Wichita, Kansas

Went to this Applebees on a Wednesday night at 8:30 as a group of 3. We ordered drinks from the bar and ordered food as well. Long story short, we never got our drinks. You would think within the hour and a half we were there the drinks would be the fastest to come out. Food was sub-par. Service was poor. Will not come here again and would not recommend. EXTREMELY unsatisfied. Short story long. Applebees has rats. read more

We do not frequent Applebees, but after a long day driving in the midst of storms and wildfires we stopped in here for late night dinner before checking into our hotel and let me say....KYLA!!!!! Bartender was amazing! She was on top of it. From kitchen to tables she multi tasked and made sure everyone was taken care of. Even when other staff was supposed to be taking care of tables. Thank you Kyla for making our experience a great one. read more

Brought a hungry family for dinner. Place was not crowded, but seemed dysfunctional. We asked for silverware and napkins TWICE. Even after our food was brought out, still NO silverware and napkins. I had to get up and look for it. This is unacceptable. Steak was ordered medium, was served rare. No one checked back for a while, so the hubs just ate it. read more

Have been here for 45 minutes now and have seen our server once. His name is Gabe and he sucks no drinks or anything in 45 minutes really. He has 2 tablets that are done and waiting on checks and nothing. read more

Service is fast and friendly. Food is pretty good as well! Decent prices and always has the good deals. The after nine pm 1/2 price appetizers are great! read more

Was not very busy at all every waiter and waitress was sitting at tables it was that slow, our waitress was great, the food bad , chicken tenders were dried out and breaded very thick, the condiment cup of coleslaw was just cabbage and carrots no flavor from the watered down dressing my wife's bread stick was hard and dried out. Will find another place next time. Kind of a waste of a nice new building. read more

Just had lunch there today after they re-opened about a month ago. It was what I expected from Applebees. 2 couples had 2 of the 2 for $24 with everything from chicken to steak to ribs to shrimp. It was all excellent. It was probably a little slower than I would have liked for lunch with a mostly empty restaurant but the food was worth it. read more

I would give 0 stars if I could. We went to eat with a party of 10. (It was a get together with family from out of town) Only a 15 minute wait but split into 2 booths. Then nothing for 10 minutes. Finally our waiter comes and apologizes and says they're really busy. Ha! Our side of the restaurant had about six tables occupied and the other side two. 10 minutes later he finally takes our drink order consisting of 5 sodas, 1 iced tea, 2 waters , 2 draft beers, 2 margaritas and 1 appetizer. 10 minutes later he apologizes again for the wait and says he will bring us free chips and salsa. A few minutes later someone else brings us two little plates with chips and about a quarter cup of salsa, FOR 10 people! and still no drinks! We waited a while longer and said enough. By then we had been there for about 45-50 minutes. We asked for the manager. He came out a few minutes later and we complained and said we were just going to leave (we still had no drinks) and he said "Whatever, do want you want" and turned around and walked away. ( Real professional dude!) So we left! and will never go back again *** on a side note, the booth across from us had nothing when we were seated. They received drinks, an appetizer, more drinks, their food (steaks) and they were done eating their meal when we left and we still didn't have drinks. read more

We were seated and literally were just left there to fend for our own. After 30 mins and one of my peers getting up to remind them that we weren't even served waters was when they finally brought out the drinks. Waited another 30 mins before the food arrived which there was apparently a lot of confusion about. Mind you, our party of 7 is about an average size and order and it wasn't busy at all at 2pm 10/10/2021. When we got our checks. Drinks were on the wrong order. My receipt had two 2 for $22s on it even though I only had one. We had to send the check back 2 times and after another 20 mins it was finally corrected. All in all, terrible service and experience. read more

My family and I went there to celebrate my birthday. We had to BEG to get someone to clean the table and sweep the floor. FINALLY, someone came and did a POOR job on both. About an hour later we received our food which was ok. They were not busy! read more

First time to try Applebee's out at this location. It's probably been 3 years since we have stepped foot into an Applebee's, due to poor customer service. I have to say the customer service is still lacking after this many years. We got sat into the very back corner and no one ever came to take care of us. One server made eye contact but that was it. The place was not busy at all, Sunday night, @ 8:15pm. From the looks of all the tables we passed they must have been busy at one point. The tables and floor were dirty, trash under every single table, dirty dishes or food on tables. Guessing that's why we got sat in the very back. No one came to take care of us so we just got up and left. This just validated why it's been a few years since we have been to an Applebee's. Disappointed. read more

Can't recommend. Food was okay, but the service was extremely odd--to the point of rudeness. Felt like I was witnessing someone's bad day. Left a bad taste in our mouths, and we won't be returning. read more

I went to Applebees with some friends to celebrate a birthday. We were not greeted and had to flag someone down. We ended up seating ourselves as they told us to pick a high top table. We were not handed menus, silverware, or anything else. Throughout our dinner, it took 20 minutes to order food, 15 minutes to receive drinks from the bar, and the food was terrible. Our waitress tried her best. She had no support from management or her team. Oh! Also 4 ppl walked in after us and also werent greeted or sat. They left of course. This was BY FAR the worst experience I've ever had. It needs work and a lot of customer service help. New management, new everything. This is a sad excuse of a business read more

Would rate this a zero if I could. By far the most terrible service I have ever received. Our server was nowhere to be seen after being seated. If the restaurant was busy I would understand but it was slow. Once she came around she took our order of a few alcoholic beverages and a four apps. 25 minutes go by just to be told the bar was closed--at 11:10- so we would need to order something else. We ask for waters. 20 more minutes go by before we get our food. Our order was placed incorrectly so we were told they would go correct the issue. We finally get our waters. More time passes just to be told that the kitchen was closed so they wouldn't be able to make the missing food. I waited to eat with my company just to be told they couldn't correct an issue they created. A little communication would have gone a long way. Some silverware would have been nice. When I thought things couldn't get any worse, the check was brought to the table with the same mistake that was sent back to the kitchen from the beginning. read more

Picked up a to go order. The order was ready on time and they handed the order immediately as I entered. My sides were good. The 8oz top sirloin was very disappointing. Half of it was fat and gristle. read more

i was the group of 3 will be a group of 0 next time. came here to have a good time for drinks with my friends & never got our drinks it was not fun. it was fucking terrible will never be coming back. do not go here. applebees also has rats. read more

Customer service horrible and everyone I know who has ate here had a bad night at home no good feedback from anyone!

We were just standing at the front for 5 minutes and the hosts were just walking past us, and once we got sat, we waited almost 15 minutes without even being acknowledged ,so we just left. It was hardly busy and tried to talk to the manager, it took her 5 minutes before she came to talk to us, and all she said was sorry. We were excited to try this new location but will not be back. read more

the customer service is terrible. it wasn't busy, and it took about 40 minutes just to get a dessert. would not recommend.

I have given this Applebees several chances. I'll be honest, the food is decent and if you don't mind waiting, carry out is fine. But eating in is infuriating. No one there seems to care AT ALL about their job. Literally there could be a full staff chit-chatting in a circle for 20 minutes completely avoiding doing their job. I've actually had a server who met my eye contact several time for help and they ignored it to finish flirting with the other server. I am probably one of the most patient people when it comes to waitstaff and restaurants... I know it can be a taxing job and they deserve to be tipped well even if they are busy/slow. But here... I turn into a Karen and want to speak to a manager to see if they truly know how terrible their staff is. No one cares if it takes 20 minutes to get a menu and drink order, no one checks on you, no one cares if you want the check (we've almost walked out without paying because we waited so long), no one even gets you silverware. I've never seen such an empty place be this unhelpful. But by all means, if you don't mind going through the process of ordering 2 waters and an app + getting the check to take 2 hours, this is the place! So sad for such a nice new building. read more