We ordered 50$ worth of food today and we got it, left, and noticed that all the food wasn't there so we went back like anyone else would. We went inside and told the worker about the accident and that it wasn't a big deal at all, we ended up getting the food a few minutes earlier which was suppose to be a Medium Rare Steak with Mac and cheese. When I got home we opened it up and the steak was cooked PAST well done to the point it was like eating rock, and the Mac and cheese ended up being mashed potatoes. We got food at 3:45 which is not a busy time at all for a restaurant especially that Applebees and they forgot the food, and then made the wrong food all along read more

Food was great, drinks were great, service was great! Our server Daeveon was amazing and perfectly attentive! We were never waiting for him to come back. Not too loud at all and a great music selection! Thank you Daeveon! read more

Placed order online around 4:45pm today. I went to pick up and arrived at 5:10pm. The order should have been ready at 5:03 pm. I waited in my car to almost 5:30 and no one came out. I went inside and there were other people that had been waiting as well. One customer was a little upset because he had to come back for his soup. The waitress was a little argumentative when the customer tried to say he didn't like his food cold. She went on to say the food containers were designed to keep his food hot and when he continued to try and make his point, rightfully so, she threw her hands up and walked away. All she had to do was agree with him and apologize and that probably would have been the end of it. The manager did eventually come out and talk to him but so much time expired it really didn't matter. When she brought my order out it was cold. My wife and I ate it anyway. This location is usually pretty good and I realize good people are hard to find and maybe its training related, who knows. Customer don't need be educated just served in a timely manner with food that meets their expectations. Too make someone wait then educate them on the food containers is insulting. read more

While being extremely short staffed, the service was great & the food was exceptional. We revisited this restaurant because we had such excellent service on Veterans Day! The fiesta lime chicken is out of this world! read more

Took my father to eat at this location this evening. First, the negative: after being seated by the host we didn't have anyone come to take our drink order for about 8 minutes. It wasn't very busy, so I wasn't sure what caused the delay. However, as we waited for the food it became clear that the restaurant seemed to be short-staffed, so much so that despite being perhaps half-full at best, there was a significant wait for those just arriving (45 minutes was given to one person that called in). All in all, the wait was understandable considering the staffing issue. Now for the good: I ordered the 6-ounce sirloin with mashed potatoes. The steak was perfectly cooked and I was provided almost enough A-1. My father ordered fish and a baked potato. They looked pretty good, as well. Finally, we were served by Allison, who was extremely kind, friendly and upbeat. Overall, it was one of my better experiences at an Applebee's. read more

I don't come here if I want a cheap drink but can't go wrong with their quesadilla burger. Sometimes it's busy and has a wait but never had anything but good service. read more

There food is trash you have to play with your food just to be able to eat it they never know how to make there food always forget something they gotta be the worse Applebees around I got tacos and the limes were coved in the tacos sauce couldn't even taste the lime after I used them cause of that the Tacos meat wasn't even in the tacos it was damn near everywhere but I'm the taco no cilantro or anything they suck read more

Very consistent on not getting curbside orders correct. Once again (my fault also for not taking everything out in front of the lady to check it) I get home and we are missing half our stuff. We are done with this restaurant. Please check your curbside orders before you leave. read more

So this is our local Applebee's and we've been here at least 20 times since they opened, yes we remember it being built. With a family of 5 we can normally get out at about $70 including tip. Is that cheap, no. Is that expensive? I don't know is $14/person expensive w/tip?We feel for the price we are paying, it's a five star experience. We all enjoyed our food and Kyleigh always does a fantastic job. Great job guys! read more

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If I could give this location zero stars I would definitely do that. We had to wait 20 minutes just to get our drinks and there was no silverware provided. Cici is an absolute disgrace to the food industry and a deplorable waitress. The salad was made incorrectly and Cici really didn't care. All she did was spend time at the computer putting in orders and cashing out tables. Her level of professionalism or lack thereof is disgusting and an absolute disgrace. I remember when Applebee's used to be a good restaurant but now it's gone straight downhill into a never ending dark abyss. Cici would be a better employee for a McDonalds where you can be lazy and not get fired. She never once asked "how is your meal" or "may I get you any refills?" Then Cici said that our bill was discounted which it definitely was not based on the overall price. I will definitely not be visiting this location ever again and I strongly recommend nobody goes to eat at this location. Cici does not care about any of her customers. She is absolutely horrible! read more

The server Alex was the rudest server I've ever met. I will not be returning to this location due to her and the bartenders disgusting attitude and vibe towards me, not like they'd give a shit anyways. Caused me to have a full blown anxiety attack and didn't even get to enjoy my food. read more

This Applebee's seemed pretty great. The staff were professional and courteous. Good vibe. The Classic Combo appetizer sampler was good. Although, the this sampler, like the full quesadilla, needs to include sour cream for the quesadilla. I didn't realize it didn't. Good visit. read more

Went for lunch Saturday the 22nd. I got the crispy shrimp with fries- shrimp sauce was nasty & tasted like old refrigerator stuff. The shrimp you could even see it was frozen, also horrible. Spent $40 on 2 meals & their meal was horrible also. read more

This some of the most OVER_SEASONED_FOOD you will find anywhere. Only get the salads. I don't understand the concept of deep fried and then dumping syrupy sauce on top. Who eats like like?! read more

I'm currently inside this location. I have been here for over and hour and still have yet to receive my meal. They ran out of wonton tacos. The kitchen can't keep up since they decided to start Door Dash and all of the patrons who come out to sit and have a meal are left to suffer because of it. I can imagine this is affecting their waitstaff's tips because people are waiting much longer for food. This is absolutely ridiculous and this place wasn't great before this. read more

The waiters are super nice the food is diliucuis I recommended that stake best food I I've had in a while.

long service to get food but good food overall i'd definitely eat it again but they forgot my order

Terrible experience and unfortunately not the first. I hadn't eaten at an Applebee's in years as I got sick of the prices going up and quality going down. Decided to give it another go with my brother. Got an order of hot wings. Service was very slow, but I get it, things get busy. Asked for extra bleu cheese. Got ranch. Told the server it was ranch, he took it back and brought out another cup of ranch. Grabbed him and told him again and he told me that he poured it from the container marked bleu cheese. Tasted it again to make sure and it was definitely ranch. Took that one away and came back about 4 min later with a thing of bleu cheese finally. Unfortunately by this point the wings, which I can describe as mediocre at best (not even close to hot), were cold and soggy. On top of everything, we were playing with the small tablet style computer on the table and checking out everything it did since I have kids and thought it was a good idea. I checked every app I went into to make sure there were no charges attached. At the end of the meal, we got our bill and there were charges for two camera things we did with the tablet. I again checked and no where on the app did it say there would be any charges. We told the waiter and he just took them off the bill, which was good, but he did it very quickly without ever even verifying, which made us feel like he gets this question or issue all the time and automatically just removes it. If we didn't really look at the bill, we would have never noticed. And I'm sure some have been charged and not noticed. Overall, Applebee's in general has just gone so far down hill I can barely recognize it as the restaurant I used to love. I would not recommend. read more

Awful food awful service. Very slow service server very unprofessional. The goriest long green fingernails I've ever seen. Will never go back read more

Horrible food ordered potato soup and got potato purée for soup and super watery . When talking to the manager he said the potato soup really has no potatoes it's more for flavor ? Wtf I ordered a Caesar salad as well and barely got any dressing . Get it together Apple bees you guys suck . read more

My daughter left her toy there. Went back and they threw it away. Who throws childrens toys away?

I'm usually not to keen on chain restaurants. However; this particular Applbees has a real neighborhood friendly feel when you are here. The staff is wonderful. read more

Food was ok, but lunch fish and chips with a Pepsi was $16.50. Crazy price for the quality. My real issue was the server, Sari. Very sweet, but two things--(1) she was wearing a very sweet, overpowering perfume, possibly vanilla, which took over the taste and smell of the food; (2) she continually called me sweetie. I absolutely HATE being called sweetie by employees of any establishment. I'm sure she had no ill intent, but it is condescending. Sari is a good server, but management, you have to work on those two issues with her. read more

This Applebee's suffers from slow service. Our server was a big dude. When he finally brought our meals, I felt like he was throwing the food at me. I ordered tomato basil soup. It tasted good but was served at room temperature. I also ordered chicken quesadilla. It was good, but the salsa was muy caliente. My dining partner ordered French Onion soup. It was hot and tasted great. She also ordered a garden salad. It was colorful and fresh. read more

Ordered late and I messed up the order. Thought it was for tonight, but it showed it to be for tomorrow. Damn I am hungry now! So I go over and they were really awesome and accommodating. With 30 minutes before closing, they said they would make the food for me fresh if I still wanted it. They were out of soup and so they offered to let me come in tomorrow and get it. I asked if I could just substitute since I had prepaid. They were cool with that. Never been here before even though it's like 1/4 mile from me. Great customer service. Pretty hopping with groups. Not heavy bar activity. read more

Got surprised by dinner when I got home.The steak was ordered medium well and I couldn't cut it with a knife and fork (Over cooked).Onion rings were a side order,Under cooked tried 3 different rings and each was doughy, Baked Potato was still half cooked even after I put it in microwave to cook it longer.He ordered the 3 cheese chicken meal and it didn't look close to picture,chicken burnt chicken and elbow noodles were hard. Would we order from here again?Nope...3rd Bad experience in less than 90 days! read more

VERY slow kitchen. Returned cedar lime chicken, it was mushy and tasted like cough syrup. No manager came tok talk about that. Had to ask 3 times for coffee refill. Paid with paper gift card money. Bill was $30, used 2/$25 papers. Was told by asst mgr they don't give back the difference. General manager finally came out and fixed that but too late. Poor experience today. read more

Horrible Applebee's Air conditioning on too high - very cold Sit at table and the trivia games are pay only instead a free thing to pass time while waiting or occupy children Waiter forgot any extras we asked for Manager came out to table next to us stating they've run out of 2 for 20 steaks, and rather than offer a larger steak in place, she insisted they pick something else Empty plates, soup bowls and appetizer dishes were not cleared from our table until the meal was over Food was not bad, but very average Wouldn't come here again P.S. Waiter brought us the wrong check at the end of the meal..... read more

I want some water and the server just ditched us super pissed. I need h2o like why can't I be hydrated. My friend said the salad taste like Cinnamon. read more

Swore off ever coming here again a year ago now I remember why... Bad service slow service and mediocre food. Boring and too pricey for quality. Damn commercials do a good job making this crud look good. read more

I had started to really stray from Applebees---but they have revamped the menu in a great way....though the revamp did raise their prices slightly. We like to sit at the bar as usually there isn't a wait and the service is faster. I love their french onion soup and wedge salad. read more

Its an applebees. Go somewhere else. Slow service and flat beers. Good for a quick lunch but better dinner spots are walkable.

I will say the wait staff was very good , but that's where it ends. They charged about $5.00 for generic box macaroni and cheese. Dry and almost crunchy as it was undercooked. Steamed broccoli was from frozen. I had the burbon shrimp and chicken. Odd that the shrimp was cold and was supposed to be grilled. The chicken wasn't fresh. It was grilled and very dry. The sliders were like hockey pucks. I would have been refused to pay but worried the wait staff would be the losers and the food would remain the same. read more

Came in with my family of 4 on a very non-busy Sunday afternoon. Waited 15 minutes...never greeted by a server. Let the front entrance person who sat us know...and still never greeted. We ended up simply walking out. Very poor service. read more

Went here last night at 12am and received the best service I've ever had. I was afraid they wouldn't serve us because it was late but it didn't even phase them. Our servers name I think was Travis. He was a very kind gentleman who made us laugh and was extremely attentive. He was very helpful and made it a fun dining experience. I loved that he was social and made jokes. He even taught us some math! He was perfect! The food was quick and delicious. I will definitely be going back for more. read more

Prompt courteous service. Great menu with lots of choices. Best of all...good food.

I genuinely like Applebee's so it's not a stretch for me to give it 4 stars. Rhonda, the manager checked on us twice......before we ordered and as we ate. Our waitress was outstanding.......attentive, friendly, but not overly so. My whiskey barrel sirloins were cooked to med well perfection. I know there have been some bad reviews here at the Brimfield Applebee's, but I've eaten here twice on visits to Kent and have not been disappointed. read more

This is easily my favorite Applebee's. The service has been at least solid but most of the time above average the food is right on par and even when busy comes out in a timely manner. They only thing to be careful of is on Friday nights during high school football season the place is PACKED with high schoolers it gets loud and obnoxious quickly read more

the drink was weak, possibly forgot to add alcohol. Shrimp was cold, not cooked to order. did not offer the military discount until we pointed out that Applebee's advertised one. I sent shrimp back and the problem was corrected but did not receive my dish until my date was half way through his meal. I'll skip their drinks from now on. Josh, our waiter, was accommodating, restaurant was clean. read more

Went there a few months ago and they messed the order up. Medium-Rare steak came out more than well cooked. Tried it again on the off chance that this might have been a one off and when a burger was requested with cheese only and it came with the works the waiter did argue that we didn't request it. The manager did give us a free dessert. read more