It is a place the majority of our city avoids!! No good staff ever!! Worst service I have ever received in any Applebees and I'm originally from DETROIT!!!!! These staff members are terrible!! The restaurant would do better if they took it seriously... Everyone leaves Hartsville to go to Florence because of this terribly run restaurant!! Just an embarrassment Blowing a golden opportunity to pull in more people since Hartsville is growing and new people are moving in at a high rate... I'm unfortunately... this location just sucks!!! No end in sight either... read more

First time at an Applebees to be honest and had extremely low expectations to be honest. I didn't eat the food, but read the reviews and was shocked. I just sat at the bar to kill time . The service was better than I would have expected, very attentive and on top of things . Would have given a five star except I didn't eat any food and I don't like being called boss man , probably a generational or area term . Other than that professional and attention to detail! Keep it up and you should make a 4 star! read more

I ordered the onion soup . It was pure dishwater. Worst I ever tasted. Also the staff took forever just to bring my wife and i 2 glasses of water. Would only recommend this poor excuse of a resterant to someone i did not like read more

We arrived and should have taken heed of other patrons telling us to find somewhere else. We waited over 45 minutes for a drink to arrive to the table, and they got that wrong. The waitress kept coming over and asking if everything was okay while we sat there with nothing on the table. The waitress had no knowledge of the menu at all. After 1 1/2 hours and no food they brought out a dinner plate with dried up food that had obviously been under a heat lamp for a long time, and they brought my husband something he did not order. Finally just paid for the drinks that were wrong and left. Never again. read more

Sitting at the bar now. Some employee's kid is watching a tablet at HIGH volume. I've asked twice to have him turn it down.

We ate here after staying in Hartsville for a NASCAR race and it was late and the only thing open. I feel badly leaving a poor review. They earned this one and I want others to at least be wary of this place. It was better than eating snacks in our room (in guess...). Food (2/5): The star of this meal was the appetizer- wonton chicken tacos (fried wontons with diced chicken and slaw). We should have stopped there. Bourbon shrimp and chicken was barely edible. Slimy, (drowning in oil) and overcooked. The only saving Grace was the mashed potatoes. They were out of the drink I wanted so the waitress recommend a sangria. It literally tasted like she opened a can of fruit cocktail in syrup and dumped some cheap wine in top. Barely drinkable. Service (3/5): The waited was nice enough but definitely overworked. She dropped by our table twice during the whole meal. Atmosphere (2/5): This placed was packed for Covid time. There was a poor man standing in the lobby there entire time trying to get his takeout order, which I assumed was messed up since he kept returning to the restaurant. We used to like Applebee's but this visit will make us think twice about ever visiting one ever again. read more

Food was trash , we ordered pasta and it was cold , fries and ribs they were cold ! Staff we unpleasant and murmured about wanting to close up ! So unprofessional read more

We ate here after staying in Hartsville for a NASCAR race and it was late and the only thing open. I feel badly leaving a poor review. They earned this one and I want others to at least be wary of this place. It was better than eating snacks in our room (in guess...). Food (2/5): The star of this meal was the appetizer- wonton chicken tacos (fried wontons with diced chicken and slaw). We should have stopped there. Bourbon shrimp and chicken was barely edible. Slimy, (drowning in oil) and overcooked. The only saving Grace was the mashed potatoes. They were out of the drink I wanted so the waitress recommend a sangria. It literally tasted like she opened a can of fruit cocktail in syrup and dumped some cheap wine in top. Barely drinkable. Service (3/5): The waited was nice enough but definitely overworked. She dropped by our table twice during the whole meal. Atmosphere (2/5): This placed was packed for Covid time. There was a poor man standing in the lobby there entire time trying to get his takeout order, which I assumed was messed up since he kept returning to the restaurant. We used to like Applebee's but this visit will make us think twice about ever visiting one ever again. read more

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The manager Kelly doesn't do her job. She gets paid to sit there and watch everyone else struggle to get things done. We had to wait an hour for the food and it wasn't even worth waiting 10 minutes because it was disgusting. read more

Service was so slow. The manager was in the back poking his head out but not helping and he was dressed like slob (not appealing to diners). The food came out wrong, the fries were cold so they took them back and microwaved them instead of making a fresh batch. The lettuce in the salad was wilted and brown. It took forever to get a refill. My pretzels were so hard I could have hit a baseball. I will never go back. read more

If I could leave a negative number I would. This is by far the most horrible experience. The waiter was just ok never refilled our drinks . My fries were cold he looked at me like I was crazy. He brought new fries which were old and microwave them. This place should close the owner should just close down. read more

Why does it stink so much in there? Even at the front door. Never had great service, and it needs a scrub down.

We ordered the two for 25 dollar special. Appetizer and two entrees. The only entrees that did not cost extra where the garlic toped 6 oz sirloin with two sides. So we ordered two side salads and two 6 oz sirloins, and were told the total was 41.00 dollars! My husband reminded them of the special, and all he was told was that these steaks where under a different category. ?? The manager (knocked off 10 dollars, which still put it at 31 dollars. We told them to keep it. This Applebee's is almost useless to this town, I wish another restaurant would take it over. read more

Applebee's menu requires reading the fine print. A $13.99 lunch turned into a 20.99 dry Salmon lunch. Advertising as a Season Holiday Deal... read more

I have been here several timEs and usually don't hAve this good of an experience so I hate to write a review. But today is much better. We were treated at the dOor by the hostess holding it for us. There was a party in front of us, so he sat them first. Then with a pleasant and friendly attitude approached and sat us. Josh came to the table immediately and introduced himself and got our drink order. He has been extremely prompt and attentive. Always, ALWAYS, ask for his section. Josh is 5 stars by hi. The food Came out piping hot. I had blackened salmon. It's frozen and cooked well done. The broccoli still had some "cold spots". The mashed potatoes have been stirred so much they're pasty. And they don't offer military discounts. Support those that support the troops! read more

Applebee's Grill + Bar - American Near Me - Hartsville, South Carolina

This place is awful. I went in Monday June 12th evening to get a beer and to watch the NBA game. I sat 15 mins at the bar before the bartender came over. She had been sitting at a table with another waitress, but I didn't know that was her. I ordered a beer when she finally came over, and ordered chicken wonton tacos. After about 30 minutes, I asked, where were my tacos, and she said she would check. When they arrived the wonton part were burnt and they spelled like it. I told her to take them back. She talked to the manager about it and he walked by and just looked at them. I finally asked to just return and give me a check, and I will pay for my drinks and leave. The people that work there really seem like they could care less. The restrooms are very dirty. read more

First of all we ordered steaks and they failed to tell us they were out of A1 sauce,. What's wrong Wally world is right down the street. steaks came out tasteless and dry. they were not cook right. needless to say, we're very unhappy customers. And for what it cost us, we could've went to Sam Kendalls! Not to mention, the establishment was pretty dirty read more

Walked in tonight and stood there for five minutes and no one even came to seat me. A young kid asked if I was there for a pickup order and I told him I was waiting to be seated. He said he would get someone and never came back. Employees at the bar ignored me. I don't recommend this place and I walked out. read more

Been a few months since we'd been here. Usually we do lunch and it was always good. Today we did supper. We ordered the Bourbon Street Mushroom Swiss Burger. I stuck with the fries, wife wanted onion rings. Burgers were cooked well done to the point they were crunchy. No burnt taste, but by no means juicy. Very few onions or mushrooms. Cheese was fine. Don't be fooled by the picture of the burger on the menu. It's not thick. About like a single patty cheese burger at Hardees. My fries were fine. The onion rings were cooked hard and the dark color makes me think they haven't switched out the oil recently. Staff was fine; courteous and friendly. I left telling the wife, next time we want a juicy burger, lets go to the Cook Out or Buffalo Wild Wings. read more

Great place to wine down after a hard days work and have a drink and a good meal. Good service nice ambiance

Great service from Breanna. Order was promptly taken, she was friendly, and VERY helpful. Our food arrived STEAMING and very fresh. The manager, Albert, was even better. Stopped by the table to make sure all was well, suggested other things in the area, and was just very kind. He stressed that he wanted to be sure that we had an enjoyable meal. First time in the area, but we definitely know where to go for a hot meal if we should ever be back. Incredible service beats anything! Thank you! read more

It's your typical bar and grill. Had the steak and broccoli with grilled shrimp. Food was excellent. We sat at the bar to catch a few football games. Love the people and atmosphere while watching. The waitress looked like she didn't want to be there. No smile, no energy just dragging on. read more

Good and service were great! New girl in training did a fantastic job waiting on her and the manager was so patient and encouraged her sling the way. Very pleasant lunch! read more

Decided to finally review after avoiding this particular Applebee's for several years. I usually enjoy an Applebee's but this one has been hardly ever okay. Today is why it'll be another several years before I give it another go. The Good: Food was tasty so hats off to the chefs. The air conditioning worked. The tables were clean. The service was prompt. The Bad: Waiter seemed high or else being overly familiar coupled with 'no problem' nonchalance was his personality. Half serving of fries. One in our party asks after he returns, "Running out of fries?" Server said yes, brings more, but didn't acknowledge the scant servings in the first place. Not even 2pm and two bottles of ketchup only had maybe 4 tablespoons in each. Miscommunication. Waiter explained that tomatoes, lettuce, onion, and pickles were only on request when I asked why the All American Burger was, upon arrival, plain on the bun (no lettuce, tomato, onion, or pickles even on the side). He said the pickle and onions and bacon were cooked in the actual burger. "Pickles are cooked into this burger?" I asked. He said yes and that's why it's called an "All In Burger." (?) I told him I'd ordered the American Burger. He explains that an "All In Burger" was when everything was cooked in; not the name of a burger. I said, "Oh so that's just like a new thing I'd never heard off before?" (As opposed to a different burger I'd not ordered.) He said, "New to you." He emphasized the you, without any sense of jocularity. So yeah THAT was weird and non-professional. Last point on the burger; it looked nothing like the photo. It was a plain patty with cheese, no sauce, and nothing cooked into the patty. Moving on: Bathrooms had human waste (clogged up or not flushed or both) in 2 of the 3 toilets, with the third having urine and pubic hair on the seat. PS. There were no sanitary toilet covers so my thighs are stronger. I don't need stronger thighs on my days off. I do vinyasa. Thanks. read more

Applebee's Grill + Bar - American Near Me - Hartsville, South Carolina

Our server was nice. Otherwise the food was terrible. You could hear everyone complaining about the service and wait times. Was not crowded at all and took forever to get an appetizer salad. Took a while to even get a server to get our drinks. The salad almost tasted frozen it was so cold to eat. My food was covered in grease and dry. Do not recommend at all. Silverware was plastic cutlery. Slow service, terrible food, a horrible experience. read more

Recently tried them for the first time in years now I remember why. Ordered French onion soup it was served with the cheese and crouton laying beside the soup hard and inedible. soup was barely cooked tasted like dirty dish water. Also ordered chicken quesadillas they were hard as a rock toppings in the whole order were not enough for one slice. Called and complained was assured my card would be credited never happened very bad attitude on phone. Stay away don't even risk it. The cook that made that and put it out for human consumption should have been fired that day. If I could give zero stars I would much better places to eat without the attitude and lying. Just a FYI it's been another day without my credit for the dog food this disgusting place tried to serve me. Stay away !! read more

Didn't stay long enough for food, dirty table, dirty floor and most of all filthy silverware. Waitress took a drink order and never came back, she sat talking to another waitress. Enough, never again! read more

Well first of all, the server had on a modified uniform, and it seems all the servers did. The manager was at the front but stayed on his phone. When we were sat, we did not get silverware, until the food came out. We ordered the 2 for $25 which includes an appetizer or salads, we chose the appetizer, as well as brought two salads, they came out wrong as well as the entrees came out way before the salad and the appetizers, and the person that brought them out had their thumb in my salad wether by accident or on purpose. But the drinks were good!! Not a great experience. They have a lot of room for improvement. read more

The food was cold and drinks were messed up and did not even taste right and the service was terrible it was a long wait for food and when manager was confronted he made excuses of why the service was terrible plus the bathroom was dirty and the floor was wet with no wet floor sign overall it was a horrible experience . read more

I thought this place was getting better but I got shoe leather instead of a steak! My mashed potatoes and broccoli tasted like hospital food. My grand babies French fries were really cold! Oh well one less restaurant I will go to in Hartsville! The waiter was wonderful! He was really personable and knew what he was doing! Just need a new cook! read more

I'd give no stars if I could. Place was only half full but took 20 minutes to even get order taken. Over half hour for food to arrive and was not great at that. Server had zero personality. It was taking to a zombie. Asked for different appetizer to replace one that tasted terrible. Got it to go and was charged for an additional appetizer instead of replacement and was burnt and had wrong dip with it. Never again. read more

Applebee's Grill + Bar - Onion soup was terrible. Asked to replace with pretzels and cheese dip to go. Got burnt pretzels and honey mustard, no cheese dip. - American Near Me - Hartsville, South Carolina

Poor customer service!!! Food came out cold after waiting an hour and 30 minutes!!! Manager never came and talk to us for the inconvenience but did with a table right beside us !! Would not recommend here . Food was not cooked right and was cold . And overall was just a horrible experience read more

Awesome food great staff... eat here often manager Heather is great. friendly , clean ,chase,G Dontez all great servers..

Restaurant seemed unusually quiet for a lunchtime visit. I was seated immediately and my server was polite and took my order quickly. The sirloin steak was cooked to order and the side of mashed potatoes was more than ample. read more

zero stars! only clicked one star to leave this review they only had 2 cooks on a Friday night the poor wait staff had to deal With all the unsatisfied customers while the "manager" ( I use the term loosely) walked around looking drunk and confused with an attitude! we ended up leaving before our food was ready, it's sad because I love applebees but never will my family bring our business to this place again read more

I went here and I ordered the strawberries and yourgort and they said sorry we do t have that then they came back out and they oh we have it read more

I never write reviews for chains, but this place is so bad that I have to our of principle. Unfortunately there are very limited options in town so we were forced to give it a try. Fail. Put in our drink orders...they don't know have several of their "featured drinks" on the menu. Strike 1. Okay, fine, let's place our orders. As we order, they start telling us what they don't have as we try to order them. Our first order starts with the all you can eat ribs (which is on a separate, "promo" menu included with all of our book of menus). Turns out, they no longer offer AYCE ribs. We ask why they included that specific menu, and she just shrugged. Strike 2. Next guy orders a side salad. We're informed that they're out of lettuce. Yes my friends...out.of.lettuce. Thanks for the heads up prior to anyone ordering. Strike 3. Next up, mushrooms with the steak. Nope, out of mushrooms, too. Strike 4. Granted, I'm no big fan of this chain to begin with, but I expect at least a shred of consistency. This place was a disgrace. read more

One thing about this particular restaurant, it is consistent. Consistently terrible. Whether it's the food, service, or often both...it has been bad for the five years we've lived here. A couple of times a year, I will try Applebees just to see if it has improved. Sometimes we get a gift certificate that we feel obligated to use or something. There is usually something wrong with our order, or it takes 30 minutes plus to come out of the kitchen, or the server has been poorly trained. We've even had trouble with take out - we got the wrong order. Just skip this location. read more

I visited several Hartsville restaurants over the holidays, and my meal at Applebee's was by far the worst dining experience in town. Our server was friendly and as helpful as possible, but the food took FOREVER and 4 out of 4 meals had problems: (1) chicken fiesta salad with no guacamole...we were told, "They have it, but it's frozen" - there is so much wrong with that sentence. (2) overcooked chicken fingers - this is a staple for Applebee's, guys... (3) overcooked steak - we sent this back and they replaced it after a 30 minute wait...then they sent it back on the same dirty plate without even refreshing the sides. (4) overcooked hamburger and luke warm fries The manager came over twice and was not interested in hearing about the problems. It took two complaints to get him to remove one of the meals from the bill. Then he blamed the problems on the crowded night and said they were understaffed. The thing is that Applebee's has potential in Hartsville - they have a unique niche and people want to eat there. The menu sounds good, and I'm sure that those in the kitchen have the potential to cook the food for the right amounts of time. Just need to work on paying attention to the details and being open to customer feedback. read more

I don't usually write about chains, but this is a special case. This is likely the worst Applebee's in existence and it has been that way for as long as I have lived in the area (6+ years). The food is always sub-par (how do you even mess up frozen meals?!) and the service mediocre. Waiting for what seems like an eternity for some chips and dip or a refill on a drink when the place is only half way full is the norm. I only take someone here if they specifically request it and invariably they comment on how horrible it is. Just revalidated this today. read more