TERRIBLE customer service and rude, negligent employees!!!
Mind you, I have had SO many bad experiences here, let me explain what made me write this review today...I went in today 2/2/24 around 11:30am to pick up a doordash order. (I put the exact time and date so maybe the manager can speak with the team on shift today...though the whole restaurant could use a team meeting on respect in my opinion...) ANYWAY... I go to pick up an order for doordash. Every time I go in, I am always waiting for someone to greet me...15 plus minutes. The staff EVERY TIME will look you in the eyes, walk past you and go talk to other coworkers or go eat and act like you don't even exist! I decided I was not going to sit there for 15 or more minutes watching MY customer's food getting cold because no one would take a few seconds to acknowledge me. So I grabbed the order, made sure it all matched on my phone so I did not take the wrong one, and I walked out.
As I am putting this order in my car, a lady walks out and begins giving me complete sass and smarta$$ attitude and says to me, "Hey hun (all snarky) thanks for letting me know you took the order, we have to close it out on our end." I responded saying, "Well every time I walk in here no one gives me any attention or acknowledges me" she responds by saying, "you just walked in here a minute ago" I responded saying, "Oh now you notice? I saw my order and grabbed it." And she stated, "well we have to close it out so thanks a lot" and slammed the door in my face. Mind you, this was in front of customers that were sitting outside. Real professional chick there....
If she did NOT slam the door in my face I would have informed her how every single time I walk in I am completely ignored. I would have informed her that even if I FINALLY get acknowledged...Applebees employees are getting paid hourly and by tips from their tables...when I am sitting there for 15-20 even 25 minutes waiting for a 5 dollar order that I still have to drive 15 minutes away to deliver so we are talking 30 plus minutes of my time wasted for $5.00 while I am watching my customer's food get cold because no one could do their job real quick and help me out even though Dashers are helping Applebees out because without our deliveries, you would not be making extra sales for your restaurant.
If she had given me the time of day to explain that last time I was there this exact thing had happened, and some half blonde hair half brown haired girl rolled her eyes at me two times when I had to walk up to her while she was talking to another employee and ask her to check on my order so I could leave and make my customer satisfied, maybe she would have understood. I even told that girl that time next time I'll just grab my own order. I wouldn't want you to have to do your job or anything...
WE are helping YOU with YOUR sales. We deserve the same respect and attention as any other customer there. And as of today...if you wanted to converse with me about why I shouldn't just grab the order and go, maybe have the decency to not do it in front of outside customers who agreed with me how terrible your service was after the door was slammed in my face when I was in mid conversation with her.
Incredibly rude. I have informed doordash of your services as well and told them I will not be accepting doordash orders from Applebees any longer unless they are high paying orders worth waiting 30 minutes for. Doordash stated they will look into it immediately and try to resolve the issue. I am SO SICK of the pure disrespect and negligence of this place from these people!!! Shame on all your employees. Be professional and courteous!!! And do not embarrass others in front of your customers either...
You also don't understand that the customer isn't calling Applebees when the food is cold, they are marking us down and affecting our ratings when they are upset with the order. This affects my job and my source of income, not yours. It is absolutely mind blowing to me that you can make time to notice I just took my order to please my customer and come out within seconds and say something snarky to me but when I walk in and politely wait you can't give me two seconds of your time unless you might get in trouble for it....DO BETTER APPLEBEES!!! Absolutely ridiculous. I am furious! read more