Food took forever to get from kitchen(45min plus) they were not busy. More wait staff than customers. The customer service, food, urgency, and cleanliness is still in training! I think They reopened too soon. Needs more training with management, kitchen and wait staff. I've tried three times and recognize that we need Restaurants in Covington! Do better Applebees IHOP read more

The service was horrible. My Husband ordered a side salad with ceaser, twice in a row he got a dressing that was not ceaser, first time ranch, second time it was blue cheese. it was honestly just a horrible experience. read more

Service horrible, food never saw any, waited over an hour and never got our wings appetizer, paid for two cups of coffee and had to leave to get food elsewhere. Other patrons waited 3 hours for cold food. Nothing has changed same horrible service and food as previous Applebee's in Covington. No manager was on-site to talk to about the horrible failures. We will not come back do not recommend for anyone! It's a Negative 1 Star rating read more

We wanted to try this again since the renovation to ihop and Applebees to give them a chance since our previous experiences were not that good. Our server Macy was very attentive and sweet. My husband ordered breakfast and it was good but the coffee was cold. My burger was good but fries were not hot. Food tasted good. Table was sticky. It just seems that Applebees doesn't really care about excellence or making customers want to return. As there aren't many restaurants in the area this is a huge opportunity to be successful. I wish more restaurants would model after chick filet! read more

Service was awful it took them 15 minutes take our drink order. We ordered the boneless wings and they said they were going to bring us fries, but never did. The food was OK. The ambience was very interesting. It was weird how a Applebee's and a IHOP were combined.The price was so high for that type of meal. Don't recommend. read more

My husband and I went to eat. We waited almost an hour for our food. The chips were stale, my salmon was very dry and the Riblets were burned. Our waiter never checked on us, we didn't get a refill on our drink and had to go to the register ourselves to pay because he never brought us a ticket. When we left he was outside smoking and laughing with friends in the parking lot! I should've known better when we walked in on a Saturday and there was only 5 people in the restaurant.‍ read more

We are sitting here waiting for our food ... 1:23 on Sunday afternoon. We've been here for more than an hour already. And have been waiting ... and waiting ... and waiting. There are only about 7 tables seated in the whole restaurant, so they're not that busy. They are obviously short handed, as there are only about 2 waiters and no hostess on duty. Everyone that walks in has to stand at the unattended hostess stand for about 5 minutes or more. Our waitress is really trying, but there's only so much she can do by herself. If this location hopes to stay in business, they'd better make some major changes real soon. They need to get more help, one way or another or the few customers you have will eventually quit coming. Edit: After sitting there for over an hour and a half, we finally just had to leave. Here's how our visit went, from start to finish - Walked in 12:30pm. Party of 4. Waited for about 4-5 minutes at hostess stand to be seated. Sat at table with menus and no acknowledgement of any kind from anyone for almost 20 minutes. A lady finally came by and asked if our drink order had been taken. It hadn't, so she took it. And since we'd been sitting there for so long, we knew what we wanted and she suggested we might want to go ahead and order, so we did. She brought our drinks out about 6-7 minutes later. We never saw her again. A couple more tables were seated during that time. About 15 minutes later, an appetizer of onion rings was dropped off, without any comment. Had to call out, "ketchup, please" as the guy walked away. Never got any ketchup. About 30 minutes later, a young man came to the table to say, basically, "we're short handed, so please be patient and please don't give your waitress a hard time." ?? We hadn't even seen her again, much less given anyone a hard time. We actually said we understood, as we've been servers in the past. We were trying to be extremely patient and understanding. A few minutes later, the table across from us, that had been seated after us, got their food and began eating. We waited. After about 10 more minutes, the other table that had come in after us received their food, too. We waited. We weren't waiting for a steak to cook or anything difficult or time consuming. We ordered a cheeseburger, chicken tenders and a plate of nachos. After another 20-25 minutes passed by and we had not seen or heard anything from anyone about any food coming or about what the delay in our particular order was, we laid some money on the table to cover our drinks and onion rings and left. I have never left a restaurant in my life. But waiting over an hour and a half with no food and minimal communication from anyone, we had to go find somewhere else to eat. We were starving. I had just said, that morning, "if people don't patronize the Applebee's in Covington, it's not going to make it." So I thought we'd try to help by taking our business there. Now I see why the parking lot is almost always empty. What a shame. read more

I was so skeptical about eating here because I generally have bad experiences with Applebees. But, this experience was a good experience. I enjoyed my food and dessert. The waitress was attentive and helpful. The restaurant was clean and the servers continued to clean & check on us. My food was good, and season just right! read more

Applebee's Grill + Bar - Menu - Sports Bars Near Me - Covington, Tennessee

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Waited for over 20 minutes and no one came to get our drinks, the only worker in sight was talking on her phone on speaker ignoring everyone in sight will not be returning read more

Very slow service, however our waitress was nice. On the other hand, the food was very bland and made me sick for the next two days. Very overpriced for super slow service and bad tasting food. read more

Okay...so I'm literally sitting here watching my server wipe her nose with the inside of her hand REPEATEDLY!!! OMG...This is after she brought my food to me. She's supposed to be bringing me an item that was left off of my order so I'm just staring at her while she sits at a booth while she opens her laptop doing her homework? (I ASSUME) She has a notebook on the table as well so I'm pretty sure she's doing her homework! Well Well...LOOK...She is coming to bring me the addition to my order! I'm over this place! Why do I keep doing this to myself by coming here? The service here SUCKS! All wait staff including the Bartender is always in the kitchen area when I come in. I always have to go get someone to serve ME!!! RIDICULOUS!!! Whoever owns this franchise in Covington, TN needs to get a new crew!!! So sad because I do like their food. It's usually fresh and great tasting!!! I hope you have a better experthan me!!! GOOD LUCK!!! read more

Worst customer service ever. Sat for 15 minutes and no one came to see us. Didn't care that we got up and left without even ordering. Stay away. Dirty booth and table! read more

WOOOOOOORST SERVICE EVER! I've been here 3-4 time and every time I regret my decision. Waited 20 minutes for a salad, she brings it out In a Togo box with the dressing in Togo containers because "someone put it to go" and not the correct order, it was missing the meat (i even repeated the order for her twice so she wouldn't miss it up) Never fills my drink. I waited another 5-10 minutes and had to leave because it's lunch time and I don't have 2 hours to wait on the food. Literally got here early for lunch so I could enjoy my lunch and I wasted my whole lunch time on waiting on a grilled chicken and shrimp salad. And they weren't busy I think including me there were 8 tables and quite a few waiters to cover them all, I could have served all those tables myself. Manager really needs to work on staff and getting lunch meals out on time. Also if someone put it to go then ask them to fix it. You don't bring it out that way. Common sense. It's terrible service and long wait for lunch every time. I regret coming to this place every time. Never again. read more

We (my husband & I) frequent this Applebees and I would give the servers and food a 4-5 star, but the restaurant's management needs to improve. They need to do better at keeping the tables, floors and restrooms clean. Also, one if the last times we went my husband upgraded one of his sides to onion rings for an additional $1.99. When the food came my French fries were piled high, maybe even two whole potatoes worth yet his onion rings looked majorly skimpy. Even the server questioned it when she served it to him. She went back to ask and was told by management that that is all they give. 5 onion rings! This is crazy especially considering the upcharge and how the size of onions can vary so so much. I could go to any fast food place and get more rings than that! I just checked the cost of the Bloomin' Onion at Outback Steakhouse, of all places, and it's only $9.99 for what's a whole big onion! The next time we came to this Applebees we asked about it and after checking with management again we're told that if we want another 5 rings we could pay another fee if $1.79 in addition to the $1.99. I could bag a bag o f onions for than, possibly even organic ones. That's insane. If this is an Applebees policy, they need to fix it. It's pretty dumb. Broccoli is a regular side and I know broccoli as a produce item is more costly than onions. read more

It doesn't even deserve 1 star. I don't know about the food, because no waiter or waitress came to our table. We sat there 10 mins or so and no one came to us. They maybe had 6 tables in the whole building that people were at. I saw 2 waiters and 2 waitresses look at us, (while they stood leaned up against the wall) multiple times and when they made eye contact with us they turned their heads. Of course we left!! When we walked out the guy as the hostess said " Have a good night" I looked at him and said " You just sat us and No one even came to our table" He then said " Oh Ok". This place doesn't deserve our business or anyone else's! read more

Do not give your debit or credit card to servers for payments. My debit card info was copied then sold the next day and my account was probed. My bank account was wiped out over $1000 for the purchase of purses. It's now believed that the staff are running an organized crime organization and selling customers card info off because they can't be caught unless Applebee's corporate intervenes. Avoid this location at all cost. read more

Never had a good meal but thought we would give them one more chance. I ordered the fish and chips and it was dripping in grease and one piece was so over cooked it was completely rock hard and they must have thought it wouldn't be found hidden under the other greasy fish. Just gross. The service wasn't bad and the waitress was very nice but we won't be coming back. read more

Applebee's Grill + Bar - Fish from the fish and chip dinner. - Sports Bars Near Me - Covington, Tennessee

Recently, on Veterans Day, my husband, after more than 25 years of service, received his burger and fries meal with a hidden hair, as a side order. Sad to say, this restaurant needs many improvements and still has not changed since my last Review. read more

If I could give this Applebee's a -100 I would certainly do so. Best advice I can give is just don't even try it. I just can not for the life of me understand why it would take over a hour to get a salad/soup and some wanton tacos that were supposed to have onion rings with them. Not to say that the other two people in our party also ordered a salad and a burger and fries that took another 15 minutes to come to the table. You never bring anyone's food unless you have everyone's food for the table. They should just shut the doors in this place and save the embarrassment of the reviews and complaints they receive. Take my advice I have lived here my entire life, just stay away. Save your money and your sanity. read more

Service is terrible my lettuce was old and my food cold. I get in there to pick food up and 20 minutes later I finally get it. All employees in kitchen cutting up being loud and cussing. Terrible place to eat. read more

This is the second time that I have come to this place to get dinner. I was not happy the first time and now I'm not happy on a second time. So I thought it was time to give them a yelp that will hopefully help their manager change the way they run this place. First, I went in there a month ago to get food for my husband and I and I had to wait for our food for 45 minutes. There was hardly any customers in there and it seemed like everybody was goofing around in the back kitchen. The girl that was taking the order was moving very slow. This time I ordered it online and my husband went there to pick it up 15 minutes after timeframe that they were supposed to have it ready. They never got the order. According to them to cook never got the order. I have confirmation that I placed the order. Needless to say he is stuck waiting for our food and I don't have pictures because I'm not very happy with them. I am giving them a very poor rating in hopes that the manager will start getting some better people to run the place. I feel like they should've offered us a refund and still giving us our meal. Or something. Very disappointing and I will not go back to this place again read more

Absolutely the WORST place to eat in Covington Tn. After being there 10 minutes no one even acknowledged our presence then when I asked for someone.. no one showed up. When I told the pretend manager we were leaving he said "that's fine" what a rude ass.. no wonder there business is HORRIBLE.. they SUCK DO NOT GO THERE read more

setoma muchas rato para que te atiendan I son muy rasista .nosotros yevamos 1hora y todavía no nos antendian y nomas las personas que atendían se la pasaban platicando tabien las mesas estaban todas pegajosas read more

This place deserves no stars. We were definitely not happing with our experience. We waited 30 minutes for no one to even come to our table. We never got drinks. The guy sat us a dirty table and when he came back to wipe it down he didn't bother to wipe the whole thing. Will not be returning. read more

100% wouldn't recommend this place. I went in there and had to wait 40 minutes for our food and it didn't even taste like anything not even ketchup could revive my burger I even put spinach dip, chips, and fries. Nothing could save that poor burger. The breadsticks are too hard don't go to this place it's trash. read more

What can be said about this disaster rubbish excuse of a restraunt. I'd give a negative 10 if possible. Terrible service , cold food. Took 40 minutes for appetizers and they still got them wrong. Steak was cold. Someone in our party witnessed a waitress who dropped toast on the ground and picked it back up to put it on the plate. This is terrible. Wont be back!!! ... oh and they also charged me for their mistakes they brought out... ridiculous. read more

My family has eaten here many times and it's usually a great experience. Tonight was an experience that ruined our "family night tradition" Our server was one we've never had, (young girl with a braided ponytail) She was nice as could be until I asked her if our food was coming anytime soon (we ordered an hour ago) She shrugged it off and went to take the order of a table that was just sat... I'll give her that... she was quick to take orders, and then poof she disappears. A few minutes later she returns with 2 of the 5 meals ordered and said the sauce for the prime rib dip is "still cooking" so I asked "still? It's been over an hour, but where is the rest of our food?" To which she huffed "it's ready, I'm just really busy"... umm what?! About 10 minutes later she returned with mine and the other 2 kids food and disappeared yet again. Our food was cold needless to say. I was furious, none of us could stomach more than a couple bites and so I flagged her down and asked for the check. After another 15 minutes she comes back to cash us out and I asked her if she was gonna be able to get our card back to us quickly... she grabs a table paying thing and sits it in front of me and said "since I'm not fast enough you can pay here" fair enough! I mean... why would we expect our food to be warm when we pay $110 for it read more

Just been here a couple of times, OK, had better, had worse. Not sure how they stay in business though, hardly anybody is ever here. Hope they make it. read more

Absolutely terrible. The waiter had no idea what we had ordered he just went around table to table trying to figure out which table had ordered which food and not to mention the way he was carrying the plates made the food touch his clothing. There was one item that we did not receive and I had to ask several times about it, The final time I asked I heard him say to himself as he walked away I'm really not concerned with those wings. When the check came it was incorrect and when we informed him of that he was very argumentative that the check was correct, he was not. I've only here a few times and every time has been terrible. read more

Pitiful! Not as clean as it once was. Not very good server either. Waiter you should have checked on us more because you just lost your tip. Waiter says they don't have any breadsticks cooked but it was supposed to come with the meal. Don't eat here! read more

The waitress forgot our drinks and meal. The fish was over cooked and everything was cold by the time someone else brought the food to us. The worst Applebee's I have ever been to. I will not eat There again. read more

I've coming to this place for the last 3 years and the service was very good the waitress was on time and the food was great. Let me tell you about our experience last night me and my husband decided to go there for our anniversary we pulled up to the parking lot got out and went through the front door and waited to be seated there was no hostess at the front desk so we waited there for like a good 10 minutes and there was a young girl sweeping the floor in front of the desk she look up and we look at her and she went back to sweeping the floor we waited another 10 minutes before she came to us so that we could be seated. She gives us our menu's so that we could order after she did that she went on the otherside of the restaurant and started back sweeping the floor again she didn't give us in silverware or asked us what we wanted to drink. We sat there waited for 30 minutes there was alot of people in the restaurant and we where the only customer's in her area my husband had to call over another waitress that was coming from the back to ask her do we have a waitress and she said yes let me go get her she finally show up about 10 minutes later to take our order. We told her what we wanted and she left, our food came out my husband got we ordered and one more thing she never told us her name in the begin so we couldn't tell anyone who our waitress was,now back to the food order my food came but I didn't get everything I ordered one thing was left off it was my Macaroni and cheese she said oh it was my fault I left it in the window I will go get it she left and didn't come back I waited once again for about 20 minutes for my mac&cheese and didn't get it our waitress for whom we don't know her name was wiping the table behind us asked us is everything all good my husband said no my wife still doest have her mac&cheese and once again she said I'll go get it finally she brings it out and it's not mac&cheese I don't know it the chef knows the difference between mac&cheese and Alfredo sauce and noodles because that's what it was Alfredo noodles and sauce I told my husband I'm ready to go and in order for me to get a to go box we had to get it from a waiter because ours never came back.This was the worst service we have ever had at this restaurant this happen between the hours of 10p.m. and 11p.m. we we left out of the restaurant and we looked to the left half of the staff was outside playing and sitting down outside and there and behold our waitress sitting outside this was so messed up I will never be back at this time again the night shift is horrible on the weekends now. read more

I love this location a lot. Very friendly staff! Normally come to this location for lunch- right when they open, food takes a tad longer but it is completely hot and fresh, so I don't complain. I recommend the quesadilla burger! It's the bees knees! Our waitress is normally Alexis and she is wonderful! 5/5. read more

Will not come here again. Service was crap. Ordered an appetizer and never got it. Never got refills on drinks. It has been this way the last 3 times my family has come for dinner. Servers are socializing instead of making sure the customer is taken care of. read more

The food was not great and the service was even worse, it took forever to get our food.i only ordered a loaded bake potato and when she brought it to me it was plain and when she brought butter and cheese it was to cold to melt it .The waitress was very nice read more

Bad service, took over an hour to get our food then it was cold. No apologies, just their norm.

waited 15 minutes for the waiters to come and take our order for DRINKS. ordered a cheese burger came without cheese took them forever to come back and we had to get the manager. didn't give us silverware had to get it ourselves and so did a couple other tables. service is very rude slow and they're not even busy. do not recommend. read more

We went in for dinner, and ordered off the two for twenty menu. We were excited to sit out and enjoy a meal. Service was a little bit rocky, but whatever. Anyways, we ordered the burger off the two for twenty, a 4 oz steak well done, and a 6 oz steak off the two for twenty that was supposed to be medium. We got our food two plates at a time, about five or ten minutes apart. The burger came out and she took three bites and the middle was raw, completely pink. The steaks came out on the wrong plates, because the kitchen plated them the wrong way. When we brought it to the servers attention, she said she asked the kitchen and they said it was right. Which led to her taking the steak back, and having the kitchen cook it a little longer, we got the 6 oz when she was supposed to get 4 oz well done. We got the steak back and it was STILL NOT COOKED THE RIGHT WAY. FINALLY my sisters boyfriend got his steak and it was well done. They had them switched up. We got everything and he had to have them recook the steak bc he doesn't like well done steaks. I don't blame him. You ordered something a certain way and the kitchen/ staff can't cook it or plate it the right way. There's a big problem. So we called the manager over, who said that she was going to help us out by taking off the burger, and doing something about the steaks. NONE of the above was done. We had 8$ taken off our order. Which was bullshit. We couldn't enjoy our meal together because your kitchen messed up and you can't handle taking responsibility and compensating customers for a mess up done by staff at your restaurant??? No wonder this place doesn't get much business anymore. If I had an option to do less than one star I would, but apparently you can't. They could do better but management isn't even trying. read more

Got here and waited 30 mins just for drinks and then someone had to pull a server from another section to take our orders. We did however get free soft drinks. read more