I wanted to begin this review by stating that I understand EXACTLY what this Applebees is, and have visited numerous times to get a full, comprehensive view to share with Yelp. There are plenty of better/other restaurants to visit in the area, and this one should be well avoided. I will explain more below.
Parking / Entrance: I always prefer to enter through the Wendy's side, rather than risk getting hit, turning off Rt.23. There is plenty of parking, but it does get filled up during busy times. If you cannot find parking, you can park closest to Applebees in the Lowes parking lot. There is a walkway connecting the lots.
Hostess / Waiting Area: They do take reservations and call-ahead seating. However, multiple times, ive called for a reservation and it was mysteriously not written down, upon my arrival. If you are friendly with the staff like I was, they helped skip you ahead. They have booths to sit and wait, if you hit a busy time. Fun fact: I watched a drunk guy, around Christmas time, punch the electronic Santa Claus near the entrance and broke it's jaw.
Table: If you are coming here for a casual meal, there is no bad place to sit, except for the spots near the door. You can also sit at the bar, but only depressing people hang out at an Applebees bar. If you anticipate watching television for an event, then you need to specify where you would like to be seated and do not listen when they say, "You can see tvs from every table." That is false.
On occasion, your booth will smell like a dirty dish rag and your table will be carved with graffiti. But hey, what else could you expect from a Butler Applebees? Once, they refused to give me a steak knife because they were having problems with people cutting up the booths.... I guess people would rather eat polyester booth material than their mediocre, microwaved food.
Wait Staff: I have had some good waiters like Austin, Aubrey and Liz, while some horrid ones like Corinne. If you become friendly with your waiter, they might ring you in for waters instead of soda. They have Pepsi, not Coca-Cola. Currently, most of the current waiters are college kids and service is hit-or-miss.
When service is really bad... Ahem Corinne... You could wait 15 mins to be greeted and even longer for refills. If you want more chips with spindip, forget about it. When service is good, they are on point.
I have noticed a very high turnover in wait staff as well as Managers over the times I have visited. One ex-kitchen employee once told me working at that applebees was one of his worst experiences.
Menu: Stay away from things you are afraid you'll get sick from. Ive gotten sick from their burgers, wings and butterfly shrimp.
If you order a burger, ask for the roll well-toasted, as it comes out barely browned. If you get a steak/burger, expect to send it back to the kitchen. It is usually either cold, undercooked or overcooked. Request boneless wings and spin dip be cooked twice, since they predominately come out luke warm. Once, I got butterfly shrimp and they were cold and tough.... Digsusting. Stick with half-priced apps unless you have low standards of food. Make no mistake about it, everything here is microwaved and not cooked.
Coupons: I have not seem many. If you ask, they do offer Frequent Diner cards. Actually, when your food sucks, ask to see a Manager. They usually dont want to be bothered and just comp it. I have gotten quite a few of those.
After 10:00 pm: It turns into a highschool hangout for the half-priced appetizers. Sometimes, they have a huge wait because of all the damn kids. I would like to see separate waiting lists for them, and the older customers not coming to hang out.
Bar: I have not personally sat at the bar, but have seen highschool friends (years ago who I was not affiliated with), be served underage while at a table. The manager did not care. Drinks are also overpriced, while they do run specials sometimes. Better off going to Jiggs if you want alcohol.
Conclusion: You might ask, "If your experiences always suck, why come back?" Answer is, UFC night used to be offered, half-priced apps and the location is convenient after midnight. Go some place else, or another applebees. Since they discontinued UFC night, I have no more use for the location.
Other places to try: Chilis, Tgi Fridays, Wendys, McDonalds. (Really anywhere else). read more