Very bad experience here. Dealing with Anton was frustrating from start to finish. I was given…read moreadvice on NAS drives and a server build that turned into a mess. The setup had firmware that didn't work properly, and I ran into driver conflicts between the RAID firmware and other components, which caused instability and ongoing issues. When I tried to get answers, Anton was stuttering through explanations and giving me conflicting information that felt dishonest and misleading. On top of that, the pricing and quotes didn't match what I was later told. Overall, this was one of the worst sales and support experiences I've had. Do not deal with him seriously, avoid him if you can. I would recommend going to the Cambridge location instead if you're looking for better service.

I gave one star strictly for the reasonable pricing. The service was criminal. My wife purchased a…read morerefurbished computer and bought the 2 year extended warranty, after 3 months the computer started freezing and slowing down, then stopped working all together. We live 2 hours away from the store so we called to let them know what happened. We eventually got the computer to the store a few weeks later. After 3 weeks they called us back to let us know that THE COMPUTER COULD NOT BE FIXED and that due to it's age the would only give us a partial IN STORE CREDIT. We asked about the warranty we had purchased, and they told us that it was not their store policy to replace defective equipment. We told them we wanted the warranty cost replaced then, and were told they couldn't do that either. This is the most underhanded and dishonest company that my Wife and myself have ever dealt with, I don't know how they haven't been sued out of existence. BUYERS BEWARE OF FRAUDULANT PRACTICE.

I had gotten locked out of my password on my Windows 7 desktop and messed up my attempt at fixing…read moreit! They got it repaired without losing any of my data for under $100! Service was excellent!

These guys are life savers. When my lenovo yogapad charger broke, I desperately called every where…read morein town looking for one. I was lucky to have been able to snatch the last one from from Notebook Galaxy. I called in 5 minute before closing and they waited for me for over 30mins after the closing hour. When I went in, they helped me test out the charger and didn't rush me at all.

I've been there a few times over the years, they were very nice honest and quick. They even lent me…read morea laptop while mine was getting fixed! I highly recommend!

From the owner: Unlike the local box stores who often take weeks to make warranty repairs, we at CXS have built our…read morereputation on a quick & efficient repair service. We offer an express in-store same day repair service - no appointment necessary! Examples of services provided by our experts include: virus & spyware removal, data backups, screen replacements, DC Power Jack repair, setting up wireless music systems to controlling entire home technology systems via an app, implementing entire network systems, and so much more. Whatever problem you're having with your laptop or computer, we can help!

The worst customer experience I have ever had…read more Having water damaged my laptop I brought it in too see if it could be fixed. My laptop was still working but would crash randomly. I was told it would cost around $20 to investigate and once they figured out the issue they would contact me and ask me how I wanted to proceed. About a week later I received a call from Computer Service Depot telling me the laptop was fixed and ready for pickup. I found out they went ahead and did $135 worth of work without ever calling me, but I actually didn't mind at all as long as the laptop was working. According to them, it just hadn't been given enough time to dry out. For the $135 they backed up my data reinstalled windows 10, and did an extensive list of diagnostic checks on the laptop. However, my laptop had a Linux partition which they did not back up, so I lost a significant portion of my data in this process. The worst part was that the laptop hardware had not been fixed at all (which was the only thing that was broken) and the laptop would still crash. I took my laptop in again, once more they couldn't find anything.

From the owner: Computer Repair, Computer Sales, Computer Service, Laptop Sales, Laptop Service, Laptop Repairs,…read moreComputer upgrades, Laptop Upgrades, Notebook repairs, Broken Screens, Notebook Upgrades, Netbooks, Computer PC and Laptop Sales and Service

Careful with this place, some things are way overpriced. Ie:…read more1g tube of thermal grease he charges $12 when all it's worth is $1-2

Bought my computer there 3 years ago. Took it in a month ago had to clean out and replace case etc…read more $120.00 works worse than before will NEVER return or take my friends there again!

Employees were kind and helpful, this is not the staff's fault, but rather a management/supplier…read moreissue. I bought a PSVR2 that did not work correctly out of the box (trigger not working). I exchanged it for another, and had the same issue. I exchanged it a third time, and... exact same issue. Same button every time. Finally the manager gave me my money back, which I took to Walmart and got one that actually worked as intended. If Walmart is outdoing your quality control, you are doing something wrong as a business.

I visited the new Starbucks in the same plaza as this Best Buy. Naturally, I needed to go in the…read morestore. I like technology and I enjoy browsing. The store is set up like a typical Future Shop-turned-Best Buy store. Cell phones are the first items that you see. It's a wide store that isn't deep when you walk to the back. I didn't find anything that I truly needed, but it was good looking at the cameras and fitness trackers. The washrooms are in the left corner. You see it best when you pass by the checkout area. (173)

Customers need to note that iptv boxes purchased here are not returnable. There is no window of…read morereturn with money back so make sure you want it before handing over your money. And if you're new to the whole iptv world, require a full tutorial first, not just rushed partial explanations.

I was given a cell phone and had SNR remove the old data from and transfer all from my old cell…read more Great job, great price.

Best place for games old and new, staff is always helpful more so than those dimwits at GameStopread more

I was a customer of the Kitchener location for years and visited frequently enough to be known by…read morename. I traded in totes full of thousands of dollars worth of games and I spent just as much in the store on games and merch. When I moved to Woodstock I continued making the trip to Kitchener just to continue shopping with them, but in the end none of that earned me any loyalty or respect. On April 3, 2022 I drove to Kitchener to trade about a $100 worth of games in toward two used switch games they had listed as in-stock on their website at $59.99 each. When asking about the games in-store I was directed to their high-price game cabinet near the front door where they were each listed for much higher than advertised on the website. The employee called the store manager regarding the discrepancy and the message relayed to me was essentially tough luck, that's the price, and they wouldn't be honoring the advertised price. Other retail stores would have owned their mistake and honored their own advertised price, but instead of valuing my business their priority seemed to be to make a quick buck by marking up the games as much as possible. I will no longer be giving Microplay my business.

The service here is wonderful…read more I recently built a new computer with brand new parts and for some peculiar reason it wasn't working. I dropped it off here and the guy who fixed it texted me later and explained what the issues were and also offered assistance with other miscellaneous things (normally other PC shops charge extra for this). Being a student in Waterloo without a car, picking it up wasn't exactly feasible in the snow. I asked him if he could drop it off and perhaps have a look at my SSD (which came AFTER I gave him the PC) At my place, he set up the SSD and left. Not long after, I let him know I was having trouble installing the OS on the SSD. He offered to stop by and take a look at it, and of course fixed it. (It turns out that the computer was only recognizing one of the drives) This was all for a flat rate of 80$~. Overall, this was the best experience I've had at a PC repair shop. Highly suggest going here especially with newer builds.

Outstanding service every time. Always fixed my problem within a short amount of time. Very calm,…read morepatient and understanding . It i sgood to know they are there in times of need. Thanks so much ! Linda