Bought a hat to have custom embroidery done to wear with my security uniform.Bought the hat on 6/29,and left a sample for them to work off of.lady said, "well get it next week".
Called on 7/5 to ask about order,Vanda said"guys gone to lunch,ill call you back".She never called.so i was in the neighborhood and stopped by about 4pm.they spent twenty minutes trying to figure out who i was,what i wanted,and where my order was,and what the status of it is.then she came back and said "the lady is getting it set up,we'll have it ready tomorrow".
just got a call from Vanda,saying "we cant match that font,come by here and pick one out that will work."
THAT IS NOT "CUSOTM" EMBROIDERY.
i had a hat made two years ago with the hungry howies logo made on it no problem.now something ten times simpler is a problem,and it took them A WEEK to tell me they cant make it.Then she told me it would take A WEEK to get my money refunded.
slow service
kinda glib,indifferent,slow staff,
no accountability
custom embroidery = "we'll get it as close as we can,ok?"
2/10 will not be back read more