NEVER AGAIN! Got a 15' machine lift for $81 per day. Got it on a Saturday and was told for a full day, I had to have the item back by Monday when they open because they are not open on Sundays, which means I technically get an extra day at no charge.
Turns out I needed it for the following Monday, which should only be another day. Well they charged me for 2.5 days because all of a sudden Sunday counted. NO ONE GAVE ME ANYTHING. THEY ARE NOT OPEN ON SUNDAYS, so as long as I returned the unit by opening on Monday, it was a ONE day charge. I should have been charged for 2 days since they were only open for the 2 days.
Then, I was charged a warranty that I did not ask for nor did they disclose to me at signing. Their answer was "well it's in your contract". That might be the case, but as a courtesy, just like renting a car or a u-haul, you are "asked" if you would like the insurance.
I would never have agreed to a warranty on an item that is very old, but solid. There was little chance of anything breaking. It's all metal.
Worst of all, customer service was terrible. Whomever the lady is at the front desk, she has a horrible attitude and should be fired. She didn't give a damn about my concerns. She knew I was clearly bothered, but didn't care. My guess is she is used to unhappy customers.
Apollo rental lost a customer for life. Was never about the money... it was about the service and the integrity of the sale.
Would give ZERO stars if that was possible. read more