Nicole A.

John, you wont find my name in your files. We rent. My landlord says she cant get you to answer, respond, or fix the pool for our house and her other rental properties. Don't blame the nice man who comes every week. He's been trying to help us and has been great. Our landlord replaced your useless company with a wonderful company who fixed all 4 issues and returned our pool to crystal clear in one week! Something you failed to do in 8 months! I strongly suggest you organize your office, put in a messaging system, and find people who are capable repair persons or get your butt out in the field. Good luck keeping your business afloat.

DO NOT USE THIS COMPANY. The Sales guy was great. But after him, everything from that point on was HELL. They damaged so much of our property. Didnt tarp anything when spraying the concrete. Our entire, almost brand new $10k fence had cement all over it, as well as our back door of our brand new, just built house. They attempted to power wash & scrape off the cement which put huge scratches all over the fence. He offered to take off 10% of the cost of the fence off our total, way more than 10% was damaged. We asked ahead of time if they were going to put pavers over the small concrete slab outside of the door because we were made aware that the slab had rebar & needed to stay. I was told they would go over it. Then woke up one morning to them sledgehammering away at it. While doing so they took out a chunk of stucco on our house. They said they could fix it & their "fix it" was worse than it was before. I would've been embarrassed at what they left as their "fix." We paid several hundred to actually have it fixed. We paid $1000 to have our irrigation system capped/rerouted. We were told it was fine to reroute ahead of time as long as it went around where the pavers would be. We did so. The plumber cut the new lines w/o any communication w/ us whatsoever. They expected us to again pay $1200 to have it redone. The plumber also buried our fence gate that we had to have off for the machinery to get thru into the yard. We were home the whole time. He didn't ask us to move it, or move it himself. He laid the panels down on the ground & buried them in mud. This was on the side of our house where we didnt notice for quite awhile so the gate panels were all discolored & broken. They changed out the outdoor outlet we used to charge our golf cart. The one they switched out & put in wasn't strong enough to handle our golf cart, like the one originally there before they messed w/ it. It caused our golf cart charger & extension cord to fuse together the 1st time we tried to charge it after they messed w/ it. Our lithium batteries would also no longer hold a charge. Between the batteries/charger etc another $3000 in damages. Text him about it a couple times, no response. Finally got a response that they would change out the outlet but no apology, no offer to cover those expenses. At one point I spoke on the phone w/ the owner because our pool sat 4 weeks w/ no work being done. He tried to say his workers tried to come several times but "our truck was blocking where they needed to park on the road." We have cameras that record & I told him that was a lie. He got very rude & unprofessional at that point & said "well next time my workers are there, YOU Should probably ask them why they said that." I asked if I could speak to the owner because I was so appalled at how he was speaking to me, only to find out he was the owner. He said "you must not know who you're talking to. I AM the owner." I called him out for his rudeness & unprofessionalism & he said "well listen to how you're talking to me." I never yelled, never cussed but yes I was extremely angry at this point & it was obvious. We are paying $90k dollars, & this company put us through hell. We had every right to be angry. Also when asking why no work was getting done 4 weeks, he said the plumber couldnt get thru because of where they put the pavers outside the gate. Thought maybe the plumber needed machinery, but then watched the plumber the entire time & there was no machinery brought in & no reason he couldnt have gotten through the pavers. There was plenty of room for what he needed to do. Owner was rude about this also, then later said he found out the plumber did this to several people. Never did I get any kind of politeness/apology until I said I was leaving reviews. We had several companies come out to give us estimates to finish it. They all said 3 things are wrong w/ the work theyve already done. Asked him for an explanation, he said he could "meet to explain." Told him I wanted all communication documented so to please send his explanations via text/email. Asked for this several times, never got a response again. Now having our attorney file for mediation then will continue to go from there.

Sandra S.

Apollo pools resurfaced our pool and replaced tiles and Put new grout on all the tiles they gave us a 7 year warranty , well coming up on the 7 year warranty we developed a crack in the surface near the steps a heavily used place . We called Apollo pools in June and John came out and inspected the pool confirmed that is was still under warranty and that the were going to fix it for us . Well by October we hadn't hear anything from them so I called them and asked what was going on I spoke with Sara she assured me that they were going to put us on the schedule after inspection ( now remember we had already been inspected ) so more time passed and nothing no calls no text no email and we were coming up on the December warranty expiration they wouldn't take my calls or call me back so I turned to the bbb and filed a complaint after that they did finally come out drain our pool and send a sub contractor out to cut out a hole and patch it it looks like crap, doesn't anyone have any pride in their work anymore ? John finally came out and said they would come out with a diamond head sander and try to make the patch less noticeable that was in 11/2020 I have never heard a word from them since then ! I called in January and asked them to email me pictures of the tile mosaics of sea creatures that they do to cover up the very noticeable patch still nothing I will never work with Apollo pools again and I recommend that you don't either if u don't want the headache they have the worst customer setvice

Sue H.

Horrible customer service. Horrible pool cleaning. Every week my pool was not clean and I would call them. One week they came out 3 times and still didn't clean it after I had sent them pictures. I would take the pictures right after they left. One time I caught them out there as they were leaving and ran my hand around a small portion of the pool and came back with a hand full of dirt. I told him his net with huge holes would not get the debris and he informed me he gets paid 6 dollars per pool and couldn't spend the whole day on my pool. I took a pic of one of the 2 handfuls of dirt I wiped out of the pool. I have made no less than 10 requests for a call from the company and they won't call me. I switched to B Blue and so far it has been great

They service my pool. They allowed it to go from slightly green to sludge over the course of the month. They most recently left an unattended sump pump that flooded my yard and drained the pool below the skimmer. It's a vinyl line pool and gets damaged if the water levels too low. Now I have to pay to refill my pool because they said the chemical level was off. They were in charge of the chemical level. My screen door to the pool has also been broken even though I haven't used it. The only people that use it is the pool vendor. I was told it was like that when they got here. Invitation homes does not take responsibility, hopefully Apollo pools well. I would not use this vendor. As professional I've dealt with hundreds and hundreds of pools and I've never had a service take a month to get a pool from green to clean especially when they were the ones maintaining the pool in the first place.

I really tried not to go this route for two reasons, 1st because I try to be very understanding and "roll with the punches" & 2nd I fear reprisal from Apollo Pools on my construction job. I'm going to attempt to be very detailed here in hopes that one of the owners contacts me and we could get this project finished as promised. I signed my contract back in Oct 2020 (while pandemic was mid-stride) and was told due to the pandemic permits were taking double the time so my project wouldn't start till late January 2021. Fast forward to late January, I have not heard anything from them, I reached out over 10 times (call and text) and no response. I get a call from Dominic mid Feb saying that my walk through would be last week of February. Fast forward again to walkthrough, I'm told the project start is 2 weeks out because Paul was taking a few weeks vacation. Fast forward the two week, again I'm reaching out to see the status, and no return calls. I finally got a hold of Beth (works in the office) and asked her if you could have one of the owners call me. 2 days pass, and no call. I called Beth again and after about 5 tries I was able to get a hold of her, and she told me "well I told him to call you, I can't make him call you." I asked her to ask again, and by the end of that day I received a call from one of the owners. While I had a meaning conversation with him, I was lead to believe my project was back on track and was actually told by him, "you will have water in your pool in 8-12 weeks. ( this was mid March). He also mentioned Chad was hired to get them get back on track with all the work they have going on, and he should be my POC going forward. Fast forward to I have a hole in the backyard, and the shotCrete was being poured. Not only did they make a mess, they had the shotcrete all over my neighbors house, and front yards for 2 houses, to where a complaint was made against me to the county, which was something I had to deal with. It took me 3 days to get a hold of someone at Apollo pools, and they sent out 2 pool boys to clean up, and of course using my hose and water. (And it's till not entirely clean off my neighbors) Okay so now I have a concrete hole in my back yard and 3 weeks pass and no progress, I've reached out to Chad over 20+ times and I'd had enough. I show up to the office April 16 and as I walk in (4pm) Beth greats me and says how can she help me. I tell her who I am and I need to speak to the owner in person. She immediately tells me he just left for the day. I asked if she could at least call him so I can speak to him and she responds "no we are about to Close" I then ask her if their hours were still to 5pm, and she responded "yes but I'm going to pick up my aunt". Needless to say, at this point I'm frustrated bythe customer service I'm receiving from this company who has been around the area for 23 years. Beth goes into the back office and calls someone, she tells me someone will be here to talk to me in 30 min. 1 hour later Chad walks in and we go into an office and he starts out by telling me "I know you want good customer service, but I'm going to tell you now you aren't going to get it" he then continued to say "I'm too busy to be on the phone but when we are done with you pool your are going to love it" I explained to him that regardless as a paying customer, I deserve to be communicated with. He then made a promise to my face saying "from here on out, I will let you know what's going on and when it will happen" (he hasn't called me since on anything) on my way out he tells my 3 kids, that they will be enjoying this summer. Well tomorrow is the last day of school and they are nowhere close to being able to enjoy the pool. 12 May- crew comes out to work on the pavers, and screen was supposed follow immediately, but nothing. I called the office and Beth got snappy with me. Currently I'm having issues with my neighbor because of delays that Apollo Pools has created. I hope an owner can contact me and we can resolve this, mend the relationship, and reassess my thoughts on Apollo pools. As a 100% disabled veteran, my physical therapy relies on pool movement and exercises, which I do locally but have been praying to do it at my own home! There is much more I can say about what I've been dealing with, but I'm hoping John reaches out to me, I've tried every avenue to get a hold of him from Facebook, to LinkedIn, to walking to the office, leaving numerous messages for him, but So far it's fallen on death ears.

I reached out to Apollo Pools to build me a pool in the middle of a global pandemic. It did take a long time but I think that they did a fantastic job and I would recommend them and have!!

Apollo Pools' price for service is less than many other pool cleaning companies in the area. Their service is lacking. I paid for full service and for several weeks the technician provided only chemical service. He stated he had my pool confused with the pool my neighbor. Apollo Pools was resistant to adjusting my bill. Regularly my pool wasn't served 1-2 times a month and again Apollo was non responsive to rectifying the problem or adjusting the bill. Last straw for me was green mildew growth on the tiles and continued failure show for cleaning. Bottom line good price, poor quality, poor service.

Hands down the best contractor we've ever dealt with. We started with our designer/salesman, Dominic, who made the process of designing our pool easy and exactly what we wanted. Then the construction manager, Paul, and the entire crew who came by on a regular basis (Warren/ Taylor/Todd) and made the construction go more smoothly than we ever thought possible. And a special thanks to Sara for handling all of our questions and calls. The whole process from beginning to end exceeded all our expectations and then some. From every design detail to all the finishing touches they worked with us without any hesitations. They are an honest company that puts customer satisfaction first! They were true to their word, budget, timeline and commitment to a beautiful quality product.