If I could give 10 stars for honesty I would. Brrrr, it was cold this week, and of course my heater decided to go out on me. Well EVERYONE in SF must have been experiencing the same thing. I called on Monday and Manny said "honestly, I can' get there before Friday. I am sure you will want to check around." Well Apollo had come highly rated from 2 friends, so I thought why not wait. Glad I did. When he first arrived he thought it was the mother board. The first thing I thought was $$$. He quoted me a price, and as I stood there shivering and wetting myself, I said go for it. Long story short (no pun intended), he discovered it was a short in the wiring and not the mother board. I only had to pay for the service charge of $150.00. I can tell you that any other company would have said they replaced it and charged me triple. Thanks Manny & have a WARM and MERRY CHRISTMAS! read more

Prompt, courteous callback. Appointment set up for the following day! Manny (the younger) swung by right at the time he said he would and identified our issue within minutes. He noted a few extra problems, gave some great advice and was an all round solid guy. A professional outfit with A+ service. Many thanks Manny. read more

**UPDATE_8/13/19** I received a response to my review explaining services but no specifics to why they don't. I'm still baffled why they are being so particular to what ducts they can clean... Maybe a liability issue I don't know about, but the prevailing attitude across the board seems to be that no one in the city of San Francisco cleans wall heater ducts. Seriously ridiculous. In any case, I bumped up the review from 2 to 4 stars, only because when we did use them before, we didn't get any of this guff and they did the job correctly. Did I mention that I work in Property Management? We manage about 40 properties so you know that I am speaking (writing) from a place of experience. ***ORIGINAL REVIEW** This is Not about the technicians, this is about the Lady answering the phone. I have a gas wall heater who's ducts need cleaning. I had previously sent a chimney sweep, but they said that it's not a chimney, it's duct work and to call an HVAC cleaning company. I called last Friday and spoke to a tech. I told him the issue and he was very receptive. He said, "no problem" - but could I call back on Monday to set up an appointment because the lady was out of the office and I didn't need service until the next week. No worries. Well... I called today, told her the issue and she told me that "we do not do that kind of work". Um, excuse me...? I told her that I spoke to a tech on Friday and they said that they could do the work and to call back today. She told me that she didn't know why he said that because, "we do not do that kind of work". I then told her that I was a bit confused because, aren't they a HVAC company? Her response - all together now - "we do not do that kind of work". She just shut down the conversation, so I said okay and hung up. But it's just not right... She didn't even bother to ask anyone - oh, someone said that they could do that, let me check. She couldn't be bothered. Now, their website states and shows them fixing and replacing gas wall heaters and that they do ventilation maintenance. They are also marked as a HVAC company in Yelp. So... who's the person with the wrong end of the stick here? How is my request something that they do not do? It's exactly what they advertise doing! Did I not explain myself clearly? Does she understand the ins and outs of HVAC. Does she not give a crap. As stated before, it was obvious that she couldn't be bothered. Maybe she was having a bad day...? But how much business has this company lost because she doesn't get it and/or she couldn't be bothered. And if a tech says that they can do it - a person who does this all day 5 days a week (not someone who sits behind a desk) then why is she so quick to put the kibosh on it? Maybe they wanted the extra job that might not be in their exact usual line; but honestly, I cannot see how this is the kind of job that they don't do. So I write this review because I know anything I send directly to them will be intercepted by her and they will likely never see it. Hopefully someone (else) in management will see this and set her straight or correct their yelp listing and website to reflect what business they do, do. read more

We called Apollo when my parent's thermostat popped out of the wall, after which we couldn't get the heat to shut off. They came out within 48 hours and quickly diagnosed the problem. Even though he was certain the problem was in the thermostat, the tech still popped down to the furnace and took a look. When he saw our filter was filthy, he replaced it and patiently explained to my mother how important it was to keep those filters clean. He began working to repair the old thermostat, at which point I asked him about the possibility of switching to digital. He said it wouldn't run us much more, so we went with the upgrade. Because he had just run out of the stash he keeps in his truck, he sent us out to pick one up and arranged to meet us back later in the day to install it. Then 30 min after he reappeared we had a new thermostat. He charged $100 for the visit, which is way less than we had imaged it would be. In general we were happy with the service, price, speed, and overall ease of Apollo. I'd recommend them to anyone without reservation. read more

These guys are incredible! Worth waiting for if you have to wait a couple of days for an appointment. After my bathroom flooded some water got into my furnace intake valve. Two days later the furnace wouldn't work. Another company came, told me I needed a new furnace. When I asked about a repair they said they couldn't do it. Said I could try Apollo but that the repair would likely be ~$1500 and I'd be better off going with a new furnace. Since it was almost spring I decided to postpone. Last winter was relatively mild so I just dressed warmer and used a space heater as needed. This November it got very cold and my PG&E bill got very large. I called Apollo and told them what happened and that I might need a new furnace. His response: "No. We'll fix it for you." They showed up today and the furnace turned on without a problem. We suspect the electronics had time to dry off and that's all that was needed. The charge for coming out and taking a look... $80. These guys are honest and just want to do your repair. Call them first!!! read more

We had turned off our own gas when a gas main exploded about a block from our home. I called Apollo to hire them to turn back on our gas. Instead of setting up an expensive and unnecessary job, the guy on the phone told me that it was OK for me to turn it back on myself. I knew how to, but I heard that only PG&E was supposed to turn it back on. Since PG&E did not turn it off, I'm allowed to do what I want on my own property, so turned it back on myself. Apollo saved me money and time, and was very clear and helpful. read more

We have lived in a 100 year old house for the last 20 years. The furnace wasn't new when we moved in, and we've had a number of problems over the years. It's got a pilotless igniter which goes out every couple of years, at the worst possible time, and I had been charged anywhere from 350 to 900 dollars for repairs in the past. Sure enough, we came home last Sunday from a week-end trip and tried to fire up the furnace. It would turn itself on and off, never warming the house above 62. So 7:30 Monday morning, I consulted Yelp and called Apollo. Surprisingly, a friendly voice actually answered the phone. I explained the situation. I was told that they were short of staff (someone was out sick), but I pleaded my case and they agreed to send somebody out between 4-6. At exactly 4:00, my doorbell rang. A knowledgeable service tech asked me to describe my problem. Ironically, the heater had started to work again during the day, so he went down and took a look. It was like that noise in your car that stops when you take it in to be fixed. He said that since it was working he wouldn't charge me anything, but he did say that in his 35 years of experience the electric igniters cause a lot of problems, and suggested and ditch it for a standard pilot light. It would be 169 plus 90 for the labor. To replace my existing system would cost about 500 in parts plus the labor. So I opted for his suggestion. He had the parts, and installed them quickly. He gave me a quick tour of my furnace in case I had any problems in the future. He installed a couple of extra parts at no charge. And then he offered a one-year warranty. Overall, I couldn't be happier. Quick service, reasonable prices, friendly attitude. They didn't try to oversell me. There were no hidden charges. It was $273, including the tax. He gave me a one-year guarantee on the work, but said he expected the furnace to work great for the next ten years, at which point we might have to replace one ten dollar part. It is a family owned and operated business that has been around for 45 years. I give them my highest recommendation. read more

Apollo gave me a quote through yelp, which was really helpful. I was then easily able to make an appointment over the phone. Technician was quick, and able to fix the problem right away. Definitely recommend. read more

Chris showed up on time and quickly fixed my problem - it was a simple problem (oversight on my part!) but I appreciated the prompt and friendly service. read more

Amazing service. Moved things around to fit us in. Mr. Gomez a class act. Fixed our furnace inside of 20 minutes. A+ read more

I have been using Apollo Heating since the early 1990's, and I have been totally satisfied from every aspect of their service. They can be trusted to : 1) arrive on time and get the repair/installation done on a timely basis; 2) charge a fair price; 3) answer any questions you may have, and return calls on a timely basis. You never need to second guess anything when you use Apollo Heating! They are a dying breed of high integrity/ high service local businesses that do business - in every respect - like it should be done! read more

Thank you Yelpers! We returned from 2 week trip to find out our furnace had crapped out. Something to do with the ignition switch... It was January 2nd and freezing in SF. Apollo promptly answered the call, came out to repair and charged us a very fair price. Now we are nice and toasty. read more

Very happy with their service. Manny was upfront and honest with us through the entire process. They provided great advice on which new heater to buy (unlike the others) and were competively priced. The work was performed quickly and efficiently, they kept us informed and ensured the the work area was clean and tidy. We are delighted with the results. read more

Love writing this kind of review: - Had a furnace that needed maintenance, plus it squeaked - After leaving Apollo a vm, they called me back immediately and booked an appt with me right away - On the day of the appt, they we're running behind, dispatch called twice to give me updates on their arrival - Manny showed up, super professional, diagnosed the squeaking, did general maintenance... Would highly recommend. read more

After another shop told me I'd need to replace my free-cycling furnace entirely, I called Apollo to come out to look at it. So glad I did! I had to wait a few days (cold season) but they came out, replaced the part quickly and my heat is working again. We are so happy and so grateful for their work and honesty. read more

Called them based on Yelp reviews. Had an old Gravity furnace that worked but would only kick intermittently regardless of the thermostat programming. Very easy to set up an appointment They came on time. Assessed the problem within a minute and gave a quote. Fixed it in less than ten minutes. He was in and out the door in less than twenty. House is warm. read more

Our furnace is much newer than our 1906 home, but whoever installed it didn't think the back of the house, where the kitchen and dining room are, needed to be heated well. I called Apollo and Manny gave me lots of good info on the phone and when he arrived to look at our situation, he continued to be helpful explaining our options. He showed us that attached to the ducts are some levers that can help us control the air flow to the back of the house and just by adjusting those some, we noticed a bit of difference. We appreciated the care he took to see that we understood the technical parts of the system and our options. We were happy to pay him for the hour he spent with us and fingers crossed our furnace doesn't break, but if it does, we know who to call. read more

Apollo Heating, Best Bet This is a great SF business. They answer the phone or call you back in a reasonable amount of time, they show up on time and get right to work. The gentleman who came to my house took care of my furnace problem and answered all my questions. They are busy so it may take a few days to get an appointment but my experience was solid positive. read more

We are very happy with them. They seemed fair and reasonable for our furnace repair. In addition, they fixed / lit our gas fireplace that another company didn't even want to look at. Thank you! read more

These guys are great! Responsive. Honest. Friendly. Reasonably priced. I've used them twice, and I couldn't be happier.

Manny is the best. Our SF tenant called to say the heater wasn't working. I called several places and everyone was really booked or didn't return calls. But Manny called me back the same day and said he would contact the tenant and arrange a service visit. He took care of everything, called & set an appointment with the tenant, made the visit 4 days later (which is really good at the start of the cold season--some HVAC folks quoted 3+ weeks) and found the problem (a faulty thermostat) and fixed it on the spot. Tenant was happy, I was happy and Manny was a hero. The most important thing for me was that Manny was a great communicator and responded quickly to my phone call and was able to take the necessary steps to solve the problem. I live in Santa Rosa a lot of the time and Manny saved me a trip to the city to try and figure this all out, which I really appreciate. read more

Stop looking. This father and son duo is the answer to: can they fix my furnace? Yes. My father in laws furnace not working properly and I didn't know who to call. My wife recognized Apollo from around the corner from where we work. They were able to squeeze me in the next day. Prompt and efficient, they knew exactly how to diagnose and repair the furnace, gave some us some sound advice and was done with enough time to pick up the kids from school. From our experience with plumbers during last winters rainy season, I know that this is an A+ experience. I will keep their number for myself, friends, and our relatives. Much thanks! read more

Apollo Heating has been servicing our old gravity furnace in SF for many years. Always dependable and always fairly priced. Now comes the time for furnace replacement with asbestos ducting. Manny came out, looked everything over and gave us his estimate. He put us in touch with Synergy Environmental who needed to remove the ducts and asbestos. Synergy took care of this part of the job and Apollo came in next day to install a new furnace. What a difference new energy efficient Trane makes. Manny and crew worked hard as heck to get everything in, measured accurately at all joints. New ducts, new circuit for the fan, new unit. Exceptional service. Spotless cleanup. Their price was very fair. They treated us like first-class customers. In business since 1969. You can see why. Checkout others as needed, then go to Apollo a family business. read more

They really are the master in their craft. I've been using them when Manny Sr. was working for PG & E. He would come all hours of the night to make sure we or others have heat (I never forgot that even though it was 30 yrs. ago). This is a man w/integrity, a personal best. I have some really old heaters here @ SF & any other younger tech would simply replace it but not Manny. He is able to get the oldie but goodies to still work & still ticking to this day. We're talking about multiple buildings totaling 40+ gas heaters. Sr. claims to be retired & letting his Jr.'s & others to do the foot work now but he is still running the show in the background b/c it's in his blood, that I know. That old school work ethic. They strictly do heaters, no water heater, no AC etc. They're focused & no time for anything else. Compete in quality of their workmanship, not price. Thanks Mr. Manny for all the years. read more

Thank you!!! You fixed my aging heating furnace for a third of your competitor's quote. You were on time, fast, clean, thorough, and courteous. Could not ask for more. read more

Manny was great. Showed up on time and was clearly very knowledgable about my nearly 100-year-old heater. The heater had been unreliable for years. He was here for an hour and fixed three small things that he thought would make it reliable. He only just came today, so I can't say whether the fix will last, but based on his extreme competence, I feel optimistic that it will. read more

Simply the best! I've used Apollo twice now and both were during the holidays. The first time they fixed a motor in my furnace same day and better priced than competitors. Today, they came on Christmas Eve, diagnosed what was causing my furnace to shut off, and fixed it in less than an hour. Hands down the best and I highly recommend for reliability, responsiveness, reasonable prices and expertise. Thanks Apollo! read more

Great service - I was having a problem with my gravity furnace and Manny Sr. sorted it out with a quick service call. Very friendly and helpful - highly recommended. read more

My landlord hired this vendor to address a heater issue in my apartment. The Apollo contact person lied about whether they had confirmed an appointment with me (they hadn't) then lied about his availability during another appointment (he had confirmed the time with my property manager, then reneged five minutes before the appointment itself). When I repeatedly asked him to stop interrupting me on the phone, he told me to "be careful" who I was talking to. read more

One day last week, which happened to be one of the foggiest and coldest days of the summer, our heater wouldn't work. I called Apollo at 7:55 (they open at 8), and at 8:30 Chris's smiling face was at our door ready to work on the heater. Luckily it was a small problem, but I remembered that the previous time that I needed someone quickly, they also arrived within record time. Chris came both times, and he is fantastic! I HIGHLY recommend this company. read more

Very happy with the work that Chris at Apollo Heating did on our old gas furnace. Chris determined the cause and quickly fixed the problem and got our furnace working again. They are helpful, reasonable and honest. Many of the furnace companies I called prior to Apollo wanted $110 to $130 simply to come to our house, and then wanted to charge for any work on top of the visit charge - even if the work only took a few minutes. Some told us our gas furnace was too old to repair and we had to replace it. Apollo came out diagnosed the issue, fixed the problem quickly, and didn't try to b.s. us into believing we needed a more expensive repair or new furnace. Honest, quality work, at a reasonable price. I recommend them highly. read more

The team was super friendly and was able to accommodate me for an emergency repair the same day. The engineer (Chris) was friendly and thorough, delivering top quality service. The repair wasn't cheap, but it was worth every penny. Will definitely be using them again. read more

We have an original Apollo furnace that we like to replace. Manny from the company came to take a look. He was very knowledgeable and gave us some good advice and referral. read more

Excellent service. They were able to come to my house the day after I called and fixed my furnace in an hour for under $400 ($200 part). Very friendly service person who answered all my questions. read more

I can understand how this business gets a good rating. Nobody wants to be left out in the cold and is very happy when somebody comes out to fix the problem. However, there is a few notes or caution. If Manny comes out an service your furnance with out parts, he'll charge you $120 per hr. However, if you have parts to replace, he'll make more money. Please note, I am not saying Manny would charge me for work that is not necessary. His products is very expensive. They are in the business of service and retail. I own a rental property that is relatively newer in the city. The furnance is original from 1986. We had a situation where it was difficult to diagnosis the issue. Sometimes the furnance can be turn on but sometimes it can not. It turns out the inspector said the ignition control module needs to be replace. They service the issue which was good experience (I wasnt there but that is what the tenant said). They identify the issue and fix it.. and life goes on. However, when I got the invoice, I was a bit numb with the cost. They charge me $265 ignition module where online it goes around $50. I call the office to get understanding. The man on the phone said the product price is a mistake, it should be $235 (That could be a honest mistake but it can be a sign of their overcharges). He continued to say in a nutshell on top of their hourly rate of $120 is they need to make a living and to cover all of their expenses and guarantees the service and product (I expect the product have a manufacture warranty so I am not totally sold on that). I own a small business so I can understand how difficult to own one but here is my problem: - Selling a unit for 3X as much as you pay for is price gouging. If my car breaks down or I need to change my timing belt, the car repair shop charges me the product at fair market rate (lets say they pay $20 a belt and charge me $30 or $40, I'm ok with that because I'm paying for the convenience ). Where services like a repair shop earns their money is there hourly rate where they have already built in their cost of running their business. I just called again before I post this review and with a furnance repair, they get it at wholesale price and charge it at the suggested manufacture retail price. - My invoice was almost $400. The product is like no more than $100. So one hr of your service is $300. Rip off. You over charge.. straight up. You put up a good talk but dont give me your stories. - I dont think its a honest business model where they make money off from the product. There's no clear guidelines how much he can charge so that's where my complaint is. Large products such as the furnances have MSRP so its easy to say how much they should charge. - In response to "I have to make a living", business is not easy. The market dictates the rate, not what you would like to make. - When you said if you give me a product to install, I will not install them means to me you are not a service company. You're a retail with serivce company. In essences, I feel like I am getting double charge. I think this practice may be common but this experience is very apparent to me. I feel like I didnt get good value. I will be taking down your sticker on my furnance and do a little more homework next time. I hope you are reporting the tax I am paying to the city. read more

Short version: they sold me by assuring me that they wouldn't charge me to come out to my home, performed work which I didn't authorize, and stuck me with a disproportionately high bill that they then justified as covering the cost of coming out to my home...the very thing they said they wouldn't charge me for. Long version: These guys advised me against "unreputable companies" that charge a service fee just for traveling to your home. They were proud about only charging according to their hourly rate and parts cost. They even advised me to call PG&E, who may fix it for free. Sounded like good people. Well, I invited them to come out. They performed diagnostic work on my furnace and reset a switch, which got it running. At this point he proceeds to perform 10mins of work that I didn't approve of without disclosing a price. In the end got stuck with a bill of $120 which is an hour of service. When I asked about why the charge was so high for such a short duration of service, they told me it takes the driver time to come out to my house. The thing they warn me against with other companies is what they end up charging me for. read more

This is probably one of the worst companies I have ever dealt with. The 'older' owner is very disrespectful and talks over you when you talk to him on the phone. DO NOT use them! I would give them 0 stars if I could. I hired another heating company to come out to my house and they discovered I had a crack in the heater. I then called PGE who came out and also confirmed the same thing. My landlord wanted to hire her own company, 'Apollo Heating' to come out. They came out and saw no crack and called me to advise me I could turn on my furnace. The first company and PGE both advised me NOT to do that and that there could be carbon monoxide leak if I kept it on. I called back 'Apollo' who then told me do not worry, you have no crack, turn back on your heater. He never even offered to come back out to take another look (perhaps it was an over site on there part) or offer any other suggestion except turn the heater back on. My landlord then called PGE for the second time, who confirmed AGAIN there was a leak. We called the first company that found it the first time and they came back out and replaced my heater. Apollo never owned it that they missed the crack in the furnace and/or apologized. The owners are getting old and have the worst customer service ever. I would highly recommend anyone but them. 3 weeks without heat because they said 'there was no crack in the furnace'. Could you imagine? PGE red tagged the furnace and still they insisted to turn it back on. I guess they don't take lives very seriously or hire good technicians to find the problems. read more

Apollo really helped us out of a jam on short notice for a reasonable price. They also offer free estimates for coming out to the house to check out the problem. Our heater broke down over the weekend on one of the coldest days of the year and Chris, the Technician , was able to come out to our house within 36 hours. Chris really knew his stuff and he was able to fix our heater on site for a very reasonable price. read more

Manny just finished repair of our furnace system. He provided a timely repair, and answered any questions I had with helpful information for future reference. Honest and quality service! read more

Manny is the man. I called to have my heater checked out. Manny explained thoroughly and in detail what will happened during his service call. I thought for sure according to PG&E that my heater was a goner. Manny came and rescued my heater w/o having to replace. I felt he was honest and knowledgeable. Manny was fast and reliable and experience. I will definitely refer him to everyone I know. read more