Purchased two separate pieces of countertop from them. Granite began chipping within a short time. They came out and refused to acknowledge it was chipping..using some ridiculous explanation. They refused to do anything beyond a cleaning. Chips continue to appear. The salesman, during the initial consultation, lead us to believe that a raised edge could be added to another island piece. Hit his was further discussed in subsequent emails. On installation day no edge was added. The installers told us such a thing was no feasible. The salesman should have informed us of this from the onset as to allow us to build the cabinet differently. No apology given. I will never purchase from them again. read more

Absolutely terrible company to work with. They came to install our countertops 3 weeks after measuring and the island piece was not cut long enough and another piece was not cut properly. They remeasured for new pieces. After multiple attempts of leaving voicemails and emails with no reply over a period of 3 weeks from both us and our contractors, they finally called to schedule the second install. Our countertops are finally done after over 7 weeks. They did not apologize for the mis-measurment and barely said sorry for not returning our phone calls and emails after 3 weeks. This has been the hardest business to get in contact with, they do not answer their phones AT ALL and do not return voicemails or emails. Thank goodness we went through Lowes otherwise I would be worried that this mistake would have never been corrected. Sarah Jepson read more

I wish I could give No stars. Horrible. Ordered large island in absolute black honed granite with small piece taken from the sink cut out to be a cutting board to be placed adjacent to cooktop. On the island slab they; 1. cut the hole too large for disposal air switch and soap dispenser and created a jagged edge around the hole which could not be covered by the trim which they had in their possession when they made the cut (they are trying to find a larger trim kit cover for the hole. Unfortunately the actual devices slip thru the hole. They have no solution for that). 2. Used the wrong sealant on honed product which created permanent streaks and several large areas of fading where installers must have noticed the problem and tried to vigorously wipe it away 3. Used a less desirable and less expensive slab which is speckled with brown-clearly NOT absolute black which, as its name suggests, has no markings 4. After measuring charged us a 25% increase above the original estimate 5. Took 4 weeks instead of the promised 2 weeks to install the island badly and... 6 still haven't delivered the cooktop piece (it's been 8 weeks and counting) and can't even give me a status update on if it's been done or when I may get it. They frequently don't return phone calls at all and when they do it's NEVER in less than 48 hours and never once have they admitted that they have done anything wrong. If the smiling and perennially up-beat sales guy greets me on the phone one more time with "hey buddy how's it going?" Like he's my best friend I swear I will scream. Use Mont Granite. Don't use Apex. Ever. For anything. read more

So confused by the other ratings. Apex isn't only the best counter top installers I've worked with, they were one of the best contractors. My install went flawlessly, they granite looks awesome, and the guys stayed well past 6:30 on a Friday evening (our house is more than hour away from they're shop) to make sure everything was perfect. I was so happy with the work that I tipped each guy in the crew. A week later I received a letter from the president thanking me, returned my money and told me they would provide the extra compensation to the crew and only asked that I consider them for future projects. Hats off to you Apex your company rocks! read more

Eric Kirby, who owns this business does not stand behind his written 15 year warranty. Mr. Kirby did not investigate when I reported the granite to be structurally defective. Instead, he told me how much he would charge me to fix it. I'd never pay this guy for a repair. His customer service skills are horrible and his product is junk. I bought my granite countertop directly from Brennan Builders at their Expressions studio for new construction. Avoid doing business with Apex Surfaces either directly or thru a custom builder. read more

Where to start??.. Well lets just say There is a reason why their name changed from Apex to Granite Gallery. That way they could try to start over fresh because they made a bad name for themselves under APEX. 1. Measuring appointment went fine- lasted about 2 hrs so you would think that the measurements would be correct as a special scanning machine is used to ensure proper fit. (boy was I wrong. Will elaborate later) After measuring, were told an appointment for install would be made within 5 business days. After 9 business days, called them as we didn't hear anything. They scheduled appt for 2 weeks out. TOTAL TIME to be LESS THAN 4 WEEKS START TO FINISH. 2. INSTALL DAY-I was so excited to see how my kitchen would look that day but once again I was disappointed. Morning of install, got a call that a piece of our Quartz countertop was dropped and broke. They were going to install the rest and come back to install piece that was broken. Countertops were installed, but edging and polish was in question as the countertops were not as shiny as I envisioned and the edges were not rounded like a half bullnose edge is. When questioned, they assured that this was correct stating that this is all the shinier it gets and the edging is in fact half bullnose. (I had my doubts, but thought, "oh well.. not a HUGE deal) 3. They fabricated new piece, but kept putting us off to come out to install this piece. Had no piece for 1.5 weeks. Then they brought new fabricated piece at 745 pm (was to be there at 430) and guess what?? WRONG SIZE!! After all this, the piece was too short! Not to mention, the polish was much shinier than the rest of the kitchen. OH and one more thing.. The edging was completely different than the rest!! AM I LIVING A NIGHTMARE? 4. Had to wait another 1.5 weeks until they could bring correct sized piece. This time the size was correct, however, we noticed there were 3 different edges going on in our kitchen (straight edge, 1/4 bevel, and 1/2 bevel). So they said they didn't have time to fix that day, but would come back with edging tools to make edging all match although it would not be the half bullnose that we originally picked. Had to wait yet another week to have them come back to fix edging and leave dust all over the floor/appliances from edging inside the house rather than at the shop like it should have been. All I can say is Thank God we went through LOWES because Lowes made it right after all was said and done, but if Lowes wasn't involved, I have a feeling we would be going to court over it ourselves. It still isn't 100% correct, but we refused to have them enter our house anymore. Do yourselves a favor and DO NOT use Apex, now known as Granite Gallery in Harmony PA. read more

Countertops were perfect. Was everything I expected. The crew that installed the tops was professional and polite. The whole process was a breeze. I will defiantly recommend them and will be going back for any future projects read more

We had used them in the past for a small bathroom countertop and had no issues. Good price and quick install. We decided to use them again for a major master bath remodel. BAD DECISION. When we originally went to pick out the piece we wanted they told us all the slabs were sold in the color we wanted. I was advised they would call when a new slabs came in. 2 weeks later they called and asked if we wanted to move forward with the project. I advised I was waiting on them to tell me the new slab was in??? They ended up selling us the same slab that was there when we originally picked it out but had told us it was sold?!?! I put the deposit down and set up the measurement appointment. After that was taken they told me it would be about 2-3 weeks for install. I waited a week then called bc I never received anything from them showing where they were cutting the granite. I ended up having to stop in the showroom to get put on the schedule. After waiting 3 weeks they installed it but cut a shower shelf wrong even though I called and verified the measurements. I'm still waiting now a week later to have them recut THEIR mistake!! Go somewhere else!!!! read more

Day of install.. Installers were short 3 pieces.. "oops not sure how this happened"... I said I hope the pieces you bring back are the same color lot as this stone 1st reinstall date.. received a phone call from John.. Oh as they were leaving I noticed they cut the wrong color... we will need to reschedule 2nd reinstall date Adam & Damian realize highbar backsplash was cut wrong.. still no granite piece for left side of range.. They need to recut the backsplash 3rd reinstall date.. Adam & Damian very nice installers...Highbar Backsplash and left side of range installed... now the stone color is VERY DIFFERENT from the original stone... 4th time Apex is here...John, Manager of showroom made a site visit... as soon as he walked in the door looked at the Highbar backsplash and said "Oh I can see that is the wrong color" took pictures to find the best color match 5th Time received a call from John who said he cannot match via pictures.. need to come out & remove the triangular piece behind the sink Called John at least 6 times on his cell phone leaving messages... looking for the status with no response Finally called the showroom number .. John answered the phone and said "Oh we received the PERFECT color match yesterday" 6th time Adam & Damian came out to reinstall the highbar backsplash & left side of range as well as to put back in the piece behind the sink... Highbar piece is the SAME color as what they previously installed..I GIVE UP.. it is obvious they cannot get the match for what they origanlly installed. Told them to let the backsplash as is... installed piece to the left of range.. the edge is cut wrong one side is 1 1/8" thick.. other edge is 1".. over a small 7" width VERY noticeable. The piece they reinstalled behind the sink now has a HUGE chunk taken out of it... someone repolished it.. I am sure hoping I wouldn't notice it.. I AM DONE Called my Kitchen Contractor, Tri County Kitchens, to advise of my disgust John from Apex called and said he would personally be out. I also informed John that I wanted to speak with Erik Kirby, the owner about my disgust and to determine what he is prepared to compensate me for loss of time and aggravation. ( I run a Bridal alteration business from my home... my busy season.. and every time Apex scheduled to come out I had to rearrange appointments) He said he would speak with Erik John came out with 2 new installers.. new pieces for left of range & behind sink.. pieces are the right side.. not the color as the original stone.. it is apparent they cannot match the original... Asked John if he spoke to Erik as to how they intend to compensate me for color & inconvenience.. They are willing to do NOTHING... John said Erik told him inconvenience is just part of the install.... Find someone else to do your job.. you will be sorry if you use Apex.. I am Oh and by the way this is the first time I have ever written a negative review about a business... read more

We got a new kitchen installed by Tri County Kitchens & the gentleman did a wonderful job. Tri county uses 2 places for granite & we got Apex granite, which was a HUGE mistake & sadly Jeff from Tri county was great, but the owner was all towards saying Apex was right. Problem was after having the granite templated, we were told it would be 3 weeks, well 8 weeks later after living off of plywood they bring the granite. Very nice but they cut 3 holes instead of 1 for the faucet. Supervisor said to change our faucet, but why should we have to do that when it was their mistake. So a week later they bring a piece of granite instead of 2 pieces so where the seam is the flow of the pattern all blends in. The piece they had did not match. We were told it was our problem & we were difficult. After reading Yelp I see how many other people had to deal with the same thing. We are checking our options out right now. I just want people to know DONT EVER USE APEX GRANITE! They never call & they say the consumer is wrong & back their mistakes. read more

I would never recommend the company! I bought a countertop through Lowe's not realizing that Apex was their subcontractor. I was disappointed with the fabrication of the product and more importantly the follow up customer service, the owner included. The countertop arrived and the sink cut-outs were not at all uniform. I could not believe it left the factory in such condition. I was scheduled for an afternoon repair and was told finally at 5:00 they would not be able to arrive until 8:00 PM. When I spoke with the owner, he told me that I needed to understand that I was not close to their location, and that they haven't work with my particular type of countertop much. Not really the words you would like to hear from the owner, especially when you are already upset. As a business owner myself, I realize the public can be difficult at times, but if you have a good product and good customer service the ability to reach a high level of customer satisfaction is absolutely attainable. Unfortunately, Apex does not possess either of these. read more