Apex Parking is not professional to their customers. I have had multiple parking services and they are kind and understanding. They are doing their jobs while being respectful. Their staff are friendly and personable, they walk you through the situation and execute good customer service regardless of how the Customer acts towards them. In these situations it helps me understand and pay my fine, or if it was a mistake they work with you to get it fixed Unlike APEX. APEX does not, they fight with you on the phone, give personal attacks to callers. Say they have to deal with customers 100 of times a day, when this is the job THEY signed up for. Super disrespectful, Accuses customers are lying just because "Other customers lie" says things like "I'm not your bro" then continues to call the customer bro. Apex doesn't try to figure out the situation and work with the customer they will escalate the situation and put you down as a person to a point where they hang up and you have to pay or you will get towed. I understand being in the wrong, I understand doing your job but they are doing their job in the wrong way. They have many rules in place that are misleading and only benefit them. They get so niche that a simple human mistake costs you, and they don't care about you. say "but you signed them when you moved in" Instead of explaining them. They took a photo at a specific angle to show there was no pass but when you put the device on the windshield it was impossible to miss. Instead of providing a note saying to put it on the rear view mirror which another tenant said happened to them where they left a note they just make you pay even though you have a pass. I provided the photos below but the guy on the phone says "Im lying" because other people lie. Yes I can understand that the pass isn't on the mirror and that's in the rules. I just find it hard to believe the attendant "didn't see it" He was arguing that he didn't see it and that he doesn't look into cars rather then more then explaining that it wasn't in the window. I'm not trying to dispute it anymore but rather sharing this to show they could have treated me better or left a note like they did with another tenant or even tried to work with us but instead they attacked us and made us pay with no other option. Another experience I had months ago there was a parking spot that had the number faded away and in my complex where there are other random spots between number spots which are in numbered and allowed to park in without a permit. I told them there was no number clearly visible and they argued with me and then a couple days later they horribly sprayed a number in that spot, I'm assuming because they knew I was right. I'll include a photo below as well. The purpose of sharing this is just to show how scummy and rude they are. Again I understand making a mistaking and paying the consequence which I have done before with a previous company at another complex when I parked in a covered spot "briefly" hoping they wouldn't notice. But with this company if it's not perfect even if they know you as a tenant with a pass, which they did. As well as another time the guy on the phone had complimented my car saying "I see your rig all the time" before proving they know but still not caring and being rude towards me. Treating someone this way is NOT ACCEPTABLE from a business. Regardless of if the costumer is in the right or wrong. If a customer is frustrated it does not give you an excuse to be rude back and attack them. The manager at apex likes doing that. In Customer service you have to learn to defuse and treat a customer, Apex likes to do the opposite. I am deciding to post a review not because I don't like their rules or "mad at their rules" but because I have had it with their lack or respect If I were a business this would not be the parking service I would choose to represent my management company. My reviews is not misleading as there are others similar to mine, as well as this is not slander it's intent is to provide accurate information for others based on real experiences. read more

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Beware of Apex Parking - Misleading Practices I received a $150 ticket from Apex Parking at Cedar Hollow Condos. The ticket threatened towing, boots, and collections--but offered a $50 discount if paid quickly. I paid $100 on April 15 to avoid escalation, planning to appeal afterward. What they don't tell you anywhere--not on the ticket, website, or during payment--is that paying immediately forfeits your right to appeal. When I contacted them, they said the case was "closed" simply because I paid. To make it worse, there were no "No Parking" signs posted when the ticket was issued. Multiple signs were installed days later, which suggests they knew the area wasn't clearly marked. This feels intentionally misleading and unfair, especially coming from a private company--not law enforcement. I've filed: a BBB complaint Facebook review and a consumer protection complaint with the Idaho Attorney General. I encourage others who've had similar experiences to do the same. read more

Apex Parking & Security Services - Attorney General - Security Services Near Me

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This company is incredibly unprofessional. They were rude on the phone, dismissive and even hung up on me. We were parked in a lot that we were permitted to be in when booted. Business owners and management companies beware of this organization. They will only cause expensive headaches for you and your tenants trying to abide by parking rules. Edit: When they saw me today they mentioned that they can't wait to put the pictures of my vehicle on this site. I am happy for them to show pictures. Our placard continues to fall down a because it doesn't work. That is the management company's fault for giving us placards that don't work. This review is regarding the unprofessional nature of our interactions with this organization and for the nature of their business model. read more

Super quick to respond professional and explained my situation very well. The guy who helped me way really nice and empathetic.

they give you 12 hours to rip you off for money. The guy was not helpful and resulted in me cursing at him as he hung up on me.

Beyond excessive parking fines. You don't need to charge $150 fine to get the message across in an empty lot on the weekend with 100 parking spaces. read more

This is the worst parking enforcement I've ever heard of. They immobilized my car at my apartment in my correct parking spot, because I didn't have my permit in my new car yet. When I called to pay for it to be taken off the guy who answered the phone freaked out on me for not noticing it on my tire and yelled he'd send me to federal prison if it broke or have my car towed for collaradal, or make me pay 3,000.00 dollars for it because they just got the boot thing 2 days prior! He came and checked it, it was not broken, He put it back on. But then I guess a couple hrs later decided I should pay more money anyway while I was trying to come up with the $150.00 to get it off and had it towed anyways! This should be ILLEGAL! THE TOWING COMPANY SAID I COULDN'T GET IT BECAUSE IT WAS NEW AND I DIDN'T HAVE THE REGISTRATION PAPER FOR IT YET! I HAVE MY VALIED IDAHO DRIVERS LICENSE AND MY TITLE FOR THE CAR BUT THEY WOULDN'T ACCEPT THAT THEY SAID. SO NOW MY STOLEN CAR IS BEING HELD HOSTAGE TILL I GET IT REGISTURED AND ITS GOING TO COST $800.00 DOLLARS I DON'T HAVE INSTEAD OF THE $150.00 !! HELP THIS IS A CRIME! read more

rude and unprofessional in their email being aggressive and not responding until after i had to send a second email weeks later.