they were a no call . I had an appointment set up in the afternoon and they said they would call 30…read moreminutes before they arrived. At 2:45 I called to verify they were still coming and he said yes between three and five they would call 30 minutes before arriving. They never called. They never showed up and they never called the next day to follow up.

I had hired him in the past to install two garage doors on two different occasions. Within a few…read moreweeks, both doors stopped working, which required follow up visits to correct the problem(s). Darin was slow to respond on each follow up repair. That sad part was, I just lived right across the street. Almost a two week wait for him to correct the problem(s). In the meantime, I'm a 50+ year old woman having to lift a heavy door up and down each time to get in and out of my house. I let it go as I did not want a confrontation or listen lame excuses. As I stated before, he was my former neighbor and I didn't need the drama. I moved to new house and ask him to reset the keyless entry. He instructed me to go online and find a YouTube video. I was a two-time repeat customer and that was the best he could do for me. My thought, there wasn't enough money in it for him to make the trip to new house. Sad. I'll never do business with him again.

THEY WERE EVERYTHING I WAS TRYING TO AVOID…read more.... At first glance, this company seemed awesome - great reviews, great sales guy, great pricing, great at scheduling and great communication. BUT my problems began when my insurance agency deemed my roof "UNACCEPTABLE." Here are some names to remember and steer clear of: Brock Steinmetz (Owner), TJ Chatham (guy who actually did the roof), and Bailey Scott (office manager). At first, TJ was very helpful about "getting this fixed" because he'd never been in this situation before. And then, when I tried to ACTUALLY get this fixed and they ALL WENT SILENT, including the owner, he would never call or email me back, nor the insurance agent back. We BOTH tried to contact them and received crickets. I've tried to contact them 16 times since January 10th, and they've responded with 2 phone calls to me; one from Brock himself (a voicemail) saying he's at my house "looking at the roof now and I'm going to get this taken care of" and another from Bailey who said "I'm sorry there's been miscommunication and I thought they called you back but your file is open and on Brock's desk so he will give you a call when he gets back". Here is my phone log to TJ, Brock AND Bailey: Jan 10, Jan 12, Jan 17, Jan 18, Jan 22, Jan 23, Jan 24, Jan 30, Feb 1, Feb 2, Feb 5, Feb 13. I have never spoken with the owner of this company directly. Add on a handful more calls from my insurance agency and I'm sure we'd be pushing ~25 phone calls. Not to mention any of the follow-up emails sent after a voicemail was left. I've kept all my call logs, emails, and text messages. Here's the problem: insurance deemed my roof "UNACCEPTABLE" because it's wavy. I worked with insurance to get all the documentation they needed and even had a time set up for another inspector to meet them at the house. THEY DIDN'T RETURN MY PHONE CALLS and left me high & dry. Moral of the story is - Columbia Exteriors and Brock Steinmetz play BAD BUSINESS. They take your money and run, leaving you with a roof that can't be fully insured. The worst part is I did my homework; it took me 5 months to find a roofer that I felt like was the right fit; I made sure to double and triple check the contract/payment terms/timeline; I even made sure that I paid AFTER the work was complete. How would anybody know that a professional would do work like this? News is, you wouldn't unless you were a roofer and/or an inspector with the eye and knowledge to understand what is "good" and what is "BAD" in terms of completeness. Now I'm stuck with a BAD ROOF. Take my experience as a piece of advice and STAY AWAY. This review will be pasted at every single portal I can possibly find so that nobody EVER has to deal with this situation like I had to deal with. If I can help just one person save their $6,000 and get a roof that meets an "acceptable" standard, then I know I've done what I could

I would recommend this company to anyone. Salesman was very knowledgeable on Roofing. Was a big…read morehelp from the beginning of this project to the end. Employees were very clean and neat on doing their work.

I had some yard leveling done after a main sewer line was replaced. The owner personally drove his…read morebobcat and made my yard perfectly smooth. I felt the price was fair and went on to ask for more quotes for 3 driveway replacements. He showed up on time and did a professional job at communicating with me.

Had a scheduled appointment, hurried home to get a text that they were on their way then another…read moretext saying someone came earlier in the day and measured and they would send me a quote, never got it. A face to face to talk about the project is how it should go and what to expect.

I cannot say enough great things about this company. We have trusted Eric for years with our…read moreroofing issues even moving from one house to another. They are honest, professional, reliable and extremely a great value. We call them and they are quick to respond, know and thoroughly check everything. Quick solution to a leaking problem again for us. Thank you Eric, Katie, and the other gentleman! We appreciate local businesses and I hope everyone uses you for their future roofing needs!

We had some roof damage on the 7/14 wind storm. I called 4 different companies and Fiddler calle…read moredme back within 10 minutes, from the field. William came out the next day , assessed the situation, had a gentleman out to do a temporary patch within 4 hours (Sunday) and had the roof repaired the next day. Cannot say enough good things about their professionalism and responsiveness.

Complete Home Concepts did an excellent job upgrading our hall and master bathrooms. The work…read moreincluded cultured marble showers in both bathrooms, a soaker tub in the master bath, and a walk in shower with a bench in the hall bath. Brooke was great to work with--she listened to our needs and involved Dylan in helping us select options. Dylan and his team completed the installation smoothly, keeping the space clean and organized throughout. We are extremely satisfied with the craftsmanship, attention to detail, and overall results. The project met both our expectations and budget, and we highly recommend this company.

We were forced to pay upfront but they did not order everything we payed for so everything was…read moredelayed. 6months later they forgot to order the backdrops (refractories) and we were told they were on back order but they forgot to order them. We were told "shit happens". They only ordered 1/2 that we needed and it wasn't until we notified them that they needed to order the second one (we have two fireplaces in our home). Once they arrived they multiple times they had to come back they were BEYOND rude to myself and my husband. Every time the office is called to let them know they're still missing parts there is no communications to people that deliver and install the fireplaces and have a horrible attitude.