From: MR. NATE PHILLIPS regarding my brother, MR.LEE PHILLIPS I was called twice by the nurse on duty to share some information with me regarding my brother, Mr. LEE PHILLIPS I wasn't available to receive the calls so I called back that evening and spoke with whom I assume was the nurse on duty. I informed him that there must've been a real concern with my brother because the nurse called twice, and I wanted to know if he could share the information with me as to what might be best described as urgent and important. His response to me was, " The dayshift has gone home so can you call back tomorrow?" I was devastated because I always assumed that you make rounds from one shift to the next and you share information about the residents. In addition to that I sent an email to the APERION CARE and ask that Someone reach out to me so that I could inform them of this situation. No one has done so to this date and that's been nearly a week now. Ms, Beth did reach out but it was regarding our Care Plan meeting and she did express empathy when I shared with her my concern regarding a very serious situation learning that my brother extracted his IV from his arm. As his POA and the family, we need to be informed. This was a serious lack of communication and one that I am not satisfied with. This SHOULD NOT be a subjective decision regarding informing the family. What is the level of training when a nurse doesn't seem to understand the importance of letting a family know when their loved one has removed his IV used to treat a serious infection. read more

Aperion Care in Forest Park has been amazing. Huge appreciation for the nursing staff who helped every step of the way. Administration is attentive and compassionate. Would recommend this facility to anyone in need. read more

I was on the fence about choosing this facility for my family member after reading some of the reviews but after visiting and talking to the nurses and other staff members I was pleasantly surprised with how helpful and knowledgeable the team was .. I made it a point to talk to the infection control manager to ensure my family member would be safe and not susceptible to viruses or diseases during their stay. The manager was extremely thorough in explaining the protocols they have in place to prevent wide spread infections/diseases. She also was extremely attentive and provided reassuring feedback to my questions as I explained my hesitations and fears about rehabilitation centers.. This infectious control manager really to that extra step to make me feel comfortable, and i really appreciate her efforts. I would definitely recommend this place.. read more

It is always hard to be away from home, but if you must go to rehab after surgery, this place provides good care. The staff are friendly and helpful. Physical and occupational therapy were top notch. The medical staff were proficient and knowledgeable, and I recovered quickly. Activities and food service did their best to make my stay there as pleasant as possible. If you put in the effort, everyone at Aperion will work with you to achieve your goals and get you back home. read more

I'm not even sure where to start describing our experience at this facility. Trying to get my loved one out of there ASAP. photo0.jpg read more

Aperion Care Forest Park - Health & Medical Near Me - Forest Park, Illinois

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The only upside to this facility is that they have Rush Docter and in house dialysis, but other than that, Horrible !! I am a reasonable person and understand the plight of this pandemic, but they are horrible at communicating with the patients love ones. They barely answer the phone, for anything. The have you on hold for a lifetime. When you do get someone, they treat you like a criminal when you asking questions about your loved one. And most recently my loved one had to be transferred to the emergency room, where the facility didn't even call to inform anyone. The hospital called to let us know, when called on this issue at the facility, they lied, and didn't know that the person they said they called was present. Very unprofessional faculty. It's looks good from the outside. read more

Aperion Care Forest Park - Health & Medical Near Me - Forest Park, Illinois

All I can say is think twice before considering this place ............................................I gave it 3 stars and that was only for Robin (the front desk receptionist) she was so nice and friendly. Not a well run facility read more

DO NOT GO HERE. My mom was admitted here in 12/12/2022 at around 5pm. When she arrived the transporters put her in the bed and from there she was pretty much on her own. My mom suffers from high blood pressure and dementia. She's not able to walk or stand in her own and this was reported prior to her arrival. My brother also spoke with the director of nursing and informed him that she cant walk unassisted. The next day 12/13, I went to visit her. as I walked off the elevator I noticed no one was doing much. the hallways had a strong stun j of urine that blew me away. I walked into my moms room and there she was. Soaked in urine walking from the bathroom(Keep in mind she's not suppose to be waking unassisted). She was there taking care of herself. She told be that when she got dropped off until I got there at 11:00 there was no visit from the doctor, nurse or any member by the staff. When I asked her if they'd had been given her medication, she replied "no". She was give a "pink pill" that she believed was something to put her to sleep because she always went to sleep after taking it. Furthermore, when I asked for a list of times someone checked on her they were unable to provide it. The call button in her room did not work so that meant this each time she had to use the restroom she was on her own. Next, is the issue with the food. It looked like dog food. The staff DO NOT care about these people! They are thrown in a room and forgotten about. If you have a lived one here I advise you to take them out ASAP. The staff is there to collect a check and that's it! The facility needs to be shut down! read more

Not some place I would ever send my family member. I would recommend calling and ask a directed question so you can see for yourself the competence level of the staff. Very unimpressed. Why isn't yelp sharing the negative reviews of this place?? read more

My aunt went to Aperion Care in Forest Park after falling at home. The social worker at Loyola hospital suggested Aperion for skilled rehab. This is all very new to us, but the Aperion liaison explained what to expect in the next coming months. My aunt was at the facility for two months participating in therapy every day. The staff was so friendly, and our therapists were patient and motivated to get her walking--she walks comfortably with a walker now. Times like these can be so scary --I'm afraid of hospitals and clinics! I don't know the jargon, and putting your or your loved ones lives in others' hands is scary! But the staff at Aperion made us feel at home, and took care of my aunt as if she were their own family. Additionally, the facilities therapy gym was very clean and spacious. Each patient seemed like they were given one on one attention. I would recommend this facility for anyone in need of therapy! read more

My family and I were very impressed with this location. We took my grandmother here after her knee surgery. Her doctor recommended this place because he has sent other patients here and they were happy. This location was recently renovated and is very clean. The staff is friendly and helpful. My grandma ended up staying here for a month and made friends with all of the doctors and nurses. I definitely would recommend sending your loved ones to Aperion care in Forest Park. read more

Avoid going to the Forest Park location at all cost! My mom was sent to the Forest Park location to have rehab after a knee replacement surgery. She was there for 14 days and during that time someone most likely an employee burglarized her wallet and stole all of her cash. She reported the crime to a manager at the facility. However they did not report the incident to the police. read more

Horrible facility. Unacceptable care. Unacceptable communication. Trying to get the correct person on the phone is futile. Trying to get anyone to truly make an improvement or solve an issue is futile. Terribly understaffed. I'm guessing there are some caring staff members who feel bad about leaving patients sitting in diapers for hours, but that doesn't help those patients. Imagine yourself in that position ... the lack of dignity and respect you'd feel. Missed outside medical appts because the receptionist told the arriving transportation team that the person wasn't at the facility. Coming back to the facility in the evening after outside medical appts and finding an unmade bed waiting for you. Error after error. Even when you're capable of speaking up for yourself and have a number of advocates calling the administrators and social worker begging for better care, this facility just doesn't seem capable. read more

I'm extremely disappointed in this place! After my grandmother was here for six weeks, she was discharged without her bag of medication as it was "lost" or stolen by one of their employees. Her medication was to be locked up safe, but on discharge day it was no where to be found. She was sent home with nothing but 2 days worth of medication, including insulin, which she was never prescribed before but had been receiving at Aperion. She wasn't even instructed on how to use insulin nor did they give her needles for injection. Here we are four days post discharge, and no one there has tried to remedy this situation. read more

This place is horrible!!! The nurses are running around making the decision that drs (MD) should be making! It cost my dad $850 a day to stay there & they fed him ham sandwiches!! The breakfast is always the same hard boiled egg, oatmeal or cheese omelette. I've NEVER seen anything like that before in my life. He started dialysis there also & the guy running the machine pulled my dads catheter out to the point he had to go back to the hospital to have them do surgery to put the damn thing back in!! Can you say lawsuit!! If you love someone do not I repeat do not send them there! (Drop the mic & walk off stage!!) read more

My uncle was recently discharged home from Aperion care in Forest Park. We picked that location because his primary care doctor also saw other patients there as well. Another reason we picked it was because it was just finishing up it's renovations before my uncle arrived and it was very clean and spacious. Nothing scarier than a filthy facility! The staff was very attentive and addressed his needs in a timely fashion. He was able to be discharged home within a month after receiving therapy. The social worker there worked very hard to prepare home health care at home and get all the medical equipment he needed. I would highly recommend. Very quality care and service! read more

Aperion is very luck to have a financial planner like Traci Thomas. She is a wealth of knowledge regarding finances and trying to find assistance and help you navigate through this very complex web of insurance, options and what not. If you are reading this you know how difficult this whole journey is especially the finance part of it and most homes do not provide truly qualified people on their staff to help guide you on the next step. I would choose this facility just in the aspect of having a person like Traci to help you every step of the way or even making a referral. Thanks Traci. read more

Please, Please, Please!! DO NOT!! place your loved ones in this facility. I speak to you from a former residents point of view. I went into this facility as a middle aged woman ,paraplegic and perfect skin. I was left in messes several times a day, I would put my call light on and either not hear anything, or, they would answer my light just to tell me they would be back in a minute which would turn into hours. This was constant, I felt bad for the very few good aides and nurses that were there, They would forget to bring my meals, which were horrible anyway, and then get mad at me as if I were inconveniencing them if I dared ask for something to eat. The place was dirty and smelled. I lost a lot of weight and was dehydrated. When I complained to nurses, supervisors and even directors, nothing happened except my treatment became even worse. By the time my insurance was about to make me leave, I was finally discharged, by the skin of my teeth, no instructions, and another residents medications and orders. I was sent home with 5 skin ulcers, 2 of which could be fatal if infected.Three mornings later I was placed in the ICU, hmm, I wonder why? Luckily I'm still alive to warn others not to go there. read more

I would not recommend this place for an animal. My father was transferred here on March 16th, 2017 ns he was the transferred to a hospice facility on April 5th where he passed away and few hours later but when they transferred him to the hospice facility the nurses and my family noticed that he tons of bed sores as a result of neglect and negligence from Asperion. If you have any care in your heart for your loved ones you will not put them in this facility. The staff is rude and lazy and they do not tend to the patients and see to their wellbeing read more