I nick named this place the "hell hole" and that was being kind. We had to BITE our tongue there for fear of them making my moms stay even worse than it was. If a hospital says they are sending your loved one here, PLEASE DO NOT let them.
One night when they didn't take my mom her pain med after 2 requests and over an hour later, my mom called my sister, who called the nurses station, the nurse finally went in and scolded my mom for calling a family member.
My mom would ring her bell to go to the bathroom, an hour wait almost every time. Someone would come in and say, oh let me go find your nurse, what a JOKE. She got up a couple of times and went on her own and got scolded and then they moved her walker and wheelchair so she COULDN'T get out of bed. They didn't change her socks in 7 days. They didn't get her a recliner until after 6 days. They didn't get her xrays and ultra sounds for days, waiting on orders, one excuse after another.
They really need to take that sign out front down, it's OBVIOUSLY old and inaccurate, 1 star at best.
They kept her on oxygen when she didn't even need it, just to keep her there longer?
We kept trying to get her out of there and they threatened us, if you take her out of here, your stay won't be covered by insurance blah blah blah.
They bill insurance for all kinds of stuff you didn't get and they keep them there longer than need be because they want to YANK your insurance and lie about the charges. They said she was getting PT when she never even left her room, when called out on it, they said, oh, my mistake, wrong day now that I look. They came in the room one day to tend a stroke victim, they had the WRONG room but were preparing to do rehab practices on my mom for a stroke when she wasn't in there for a stroke.
The violations and neglect in this place are REMARKABLE. If you have a loved one headed there, do anything you can to avoid it.
More than once we asked to speak to the case manager, one day we waited ALL day, she NEVER showed up, too busy...
Fill out your daily breakfast and lunch menu items etc, NEVER got what was requested, they just pretty much bring you whatever they want apparently...
The hair saloon, NO RUNNING water in the hair bowls so you can't get much of any hair care but a trim...
Nurses sit at nursing station and bark about the patients and who they are and aren't going to attend to, REALLY? ? ?
If an ambulance or hospital said they were taking me there, I'd say, just take me straight to the morgue... RUN FOR YOUR LIFE!!!
The reviews on there website are a JOKE and people like me with honest responses can't leave a review there, they only allow good reviews.
There was ONE really nice lady that helped us most days she was on shift, I WISH I could remember her name, I'm going to try to get it and come back and add it here. She walked us out the day we finally SPRUNG my mom, thankfully alive... read more