Last week, I scheduled a septic tank pumping service with Thomas Kisic Septic Services Llc. The…read moreearliest appointment available was at 8:30 this morning. By 9:30, I called them to check on the status of the service. A young man answered and said he would contact the driver and call me back. A few minutes later, he called to inform me that the driver was waiting on a part to fix the pump system on the truck, and the new estimated arrival time would be around 12:30. At 1:23, I still had not heard from the driver, so I called again and went straight to voicemail. I sent a text since the voicemail indicated that texting was an option, but I received no reply. When I called again at 1:30, my calls continued to go to voicemail. I decided to call from my work number, and they answered on the first ring. The young man again stated that the driver had informed him an hour earlier that he was on his way. I asked him to please verify the situation and call me back with an update. He assured me it would only take two minutes. Ten minutes passed, and there was still no callback. My son then called, and, once again, the young man answered immediately. He informed my son that the driver, who is also the owner, was essentially MIA and not answering his phone. By 3:15 PM, both my son's phone and mine, along with my work number, were going straight to voicemail. Needless to say, I do NOT recommend this company! I am extremely frustrated with the entire situation. They could have easily called me this morning to inform me of the issue and asked to reschedule, but instead, I was left to navigate this on my own.

From the owner: We are septic service that specializes in pumping out septic tanks. We offer pump replacements…read moredrain field installation as well as tank installations.

Very prompt on the promised time to be here and very informative definitely knows what he's doing…read more Communication was great the whole time throughout the whole process. Mike was great with offering solutions and options on the problem that I'm having.

From the owner: We do septic repairs, replacements, and inspections. We respond quickly and efficiently, preventing…read morefurther damage and future repairs. From small, quick fixes to larger-scale jobs, our courteous crew has years of experience dealing with all kinds of repairs and maintenance. We dont settle for anything less than your total satisfaction. Call today and see what Alderman Septic can do for you.If your septic system is in need of repairs and you dont know your drain pipe from a monkey wrench, our professional septic system repair crew can bring back your flow.

Amazing Fast service all in same day I had my septic tank pumped and a new filter and lid…read moreinstalled. Excellent communications and clean up after job done. Fair pricing, and I'd recommend them to anyone

Angel with Suncoast Septic called me within a half an hour of my request . He was congenial and…read moreknowledgeable and was on his way to my place within 30 minutes of our speaking. Once they arrived they started quickly and were very knowledgeable about my project. They took control and even though they finished after dark and after 7pm they didn't charge an overtime fee. I would definitely use this service again should I need it.

Excellent Service! From the time I first called; Meagan was very kind and attentive! And made me…read morefeel at ease as well. They were able to come out the next day and Larry was able drained my septic quickly. In addition, he showed me that the tank was drained and showed me how to clean my septic filter if I ever needed too as well. Very well pleased! Highly recommend!!

Scheduling was super easy and pricing estimates were clear. They were communicative about when…read morethey'd arrive and were super efficient. Larry & Jose did a great job and explained everything clearly. I know who I'll be reaching out to next time I need anything septic-related. Highly recommend!

Very prompt service we called around 2:30 pm and by 4pm truck was here. Extremely professional and…read morevery knowledgeable will definitely use and recommend to everyone went above and beyond to help us out. Price was lower than 3 other estimates......

We were trying to get a house in Winter Haven sold from our new home in Massachusetts when we…read morelearned of a previously undetected septic tank issue. Cam and his team worked very hard to help us get things sorted out. These folks are amazing. Communication was solid, rates were reasonable, and they were a pleasure to work with. I recommend them 100%!

Kelly did a great job cleaning our RV tanks. She was very professional and gave a lot of good…read moreinformation. Our tanks all say EMPTY now! Highly recommend!

Fast and quality service. Highly recommend. She put us on the schedule that day! She came back the…read morenext day and finished the job.

I have used Quality Septic for over 25 years for numerous Septic installations, repairs and pumping…read moreon various properties. Never have I been disappointed. Every call, every visit I was met with the upmost professionalism, honesty and friendliness. Quality is not just a name it's the culture that is clearly evident through all areas of the company.

Overpriced | $400-500…read more Not impressed at all! Out of absolute desperate need, I contacted Quality Septic, as the company I normally use for regular septic service had all their trucks on an emergency commercial job and I couldn't wait. When the gentleman from Quality Septic arrived, Jody, he talked like an expert, explaining everything, almost to the point of sounding like he was selling himself as the one with all the answers. I explained to him my problem, that we smelled a sewer smell in the house and had some backup from a toilet inside as well. I also told him we had our septic pumped out last year so it wouldn't make sense for it to be full or backed up. Anyhow, he dug up the 1st lid on the septic tank and saw that there was no movement, so he then had me get an extension cord & plug the well pump into an outlet on the house directly. After that, the pump came on, but slowly. He then said I needed to get an electrician to come out and replace the power source (outlet) with a new gfci. He said my outlet there at the septic had gone bad. After that he had his helper drain the septic tank main tank and then closed it back up. I paid him the $465 service charge (which I was told on the phone would be $395) and he left. I called an electrician right after and they came out and replaced the GFCI outlet, fixing that problem. But just two days later, the alarm light lit up again, so I called another septic company who came out and determined that Quality Septic and their service technician, Jody, never opened or drained the dosing tank which is a standard part of the septic service call, according to them. I had to pay another total service call to the new septic company to come out and complete the job that I paid Quality Septic $465 to do just a couple days earlier. I contacted Quality Septic before calling the other company and explained what had not be done during their service appointment at my house. The gentleman I spoke to took in the office(Alex) took all my information and was going to pass it on to his general manager, Josh at Quality Septic. I obviously had to go ahead and get the other company to come out and complete the job that wasn't done completely the first time by Quality Septic. As of the time of this review, I still have not heard back from Quality Septic or their management. Based on my experience, I would not recommend using Quality Septic at all!

They cancelled three appointments. But I was able to eventually get the job done with another…read morecompany and saved $75.

From the owner: Fast, reliable septic solutions you can trust. We handle everything—pumping, cleaning, and…read morerepairs—with transparent pricing and years of experience. Licensed, insured, and customer-focused, we get the job done right the first time.