I am giving this facility a ZERO because my mother's stay there broke my heart…read more
My mom arrived at your facility on June 22, 2026, as a vibrant, outgoing, funny, incredibly intelligent 92-year-old woman. She loved to talk, loved people, loved life, and still had her spark.
By the time I picked her up on July 31, 2026, she was an emotional wreck. She cried constantly. She was terrified. She repeatedly told us she just wanted to die. No family should ever have to watch someone they love lose the will to live.
I watched my mother lose her confidence, her dignity, and her joy. We dealt with repeated issues involving her oxygen, unanswered call bells, excessive waits for help, being left sitting for hours, and having to fight for even the most basic care.
What hurt even more was how she was treated. I witnessed rough handling. I watched her become fearful of certain caregivers. I heard staff speak to her disrespectfully, ignore her, and was even told that one aide instructed another not to talk to or answer my mother. No one deserves to be treated that way, especially a 92-year-old woman who depended on others for help.
Our friends and family witnessed the same heartbreaking decline. There were days when I spent hours on FaceTime with my mom simply so she would know she wasn't alone. During those calls, I witnessed many of the things that should never happen in a rehabilitation facility. I should never have had to monitor my mother's care from over 800 miles away.
The situation became so bad that I left my home in South Carolina and flew to New York because I was genuinely afraid for both my mother's emotional well-being and her physical safety. No daughter should ever feel she has to rescue her mother from a rehabilitation facility.
Not every employee was like this. There were truly wonderful, compassionate people who cared deeply for my mom, and I will always be grateful to them. Thank you to Eva, Nick, Yolanda, Dovid, Tracy, Dr. Z, the physical therapy team, and the many others who treated her with kindness, respect, patience, and genuine compassion. Time and again, when we reached out, you did everything you could to help, and I will never forget it.
Unfortunately, the dedication of those individuals could not overcome the repeated failures we experienced throughout my mother's stay.
I was especially disappointed by the lack of involvement from the new administrator, Sophia Sutton. Two weeks before I removed my mother from the facility, I sent her two detailed emails outlining my concerns. Her explanation was that she was too new and hadn't had time to read everything. As a daughter desperately trying to protect her 92-year-old mother, that response was incredibly discouraging.
She also cancelled a meeting requested by her own social worker. Although it was eventually rescheduled, the same pattern continued. Promises weren't kept. Phone calls weren't returned. I continued leaving messages, but the silence spoke louder than any words ever could.
The photograph of my mom wrapped in a towel was taken after she injured her neck while being put into bed. She and the aide lost their balance, twisting her neck. My mother does not blame the aide. She was a documented fall risk and should have had two people assisting with transfers. Because of that injury, she lost nearly a week of physical therapy.
Today, my mother is home with us, and she is thriving. Just four days after I brought her home, on August 4, 2026, we took her to the ocean. For the first time in weeks, her beautiful smile returned. That smile says more than words ever could.
She laughs again. She tells stories. She enjoys being with her family. She has her personality back. The difference between the woman who arrived at your facility, the woman who left it, and the woman she is today is impossible to ignore.
Our mother deserved better. Every patient deserves better. Every family deserves the peace of mind of knowing their loved one will be treated with dignity, compassion, kindness, and respect. Sadly, that was not our experience, and for that reason, I cannot recommend this facility.
