Wonderful experience here!! It takes a village to raise a child, as they say, and having a…read moreprofessional in the village is awesome. We all connected well and everyone is super friendly! We're really glad we got to connect! If you are hesitant to include a therapist in your circle of people assisting you to raise your child, take a breath and get past it. You'll understand the value after the first visit!

I haven't been to Raise but Jess has treated someone I love. I have encountered many therapist and…read morethere are many out there who are clinically sufficient. What Jess brings to the table is something more, which was a genuine concern for my child. On one of our conversatios she said " I went on this run and I was thinking about"... she was thinking about my kid and how to help. She made me feel like we ( we because as parents, things that affect our kids affect us) were "seen." I think more often than not people get complacent in their careers, including the medical or mental health field, which I would chalk up to human nature. However, she never made me feel like my kid was number or just another patient. She was someone going through something and Jess was going to figure it out. We had to stop seeing Jess due to some circumstances out of my control. Which only lead us to a merry go round of therapists and it wasn't until then, that I was able to fully appreciate her, not only for her emotional investment in my child but also for her instincts, which were proven to be spot on. While on that mental health merry go round, I learned that not every therapist has the capability to convey a genuine sense of commitment and concern for their client/patient , however Jess did. Taking on someone else's emotional pain, trauma, anxieties and fears has to be one of the hardest jobs I could imagine, especially when it comes to children...so I can understand having and internal shut off valve and not fault anyone needing to enact that protective mechanism. But as a parent who's child hurts....I sure as shit want someone who sees my kid, as I see them. Once again I saw Jess early in her career. Not only do I magine that she has gotten better with time but I imagine now that she has her own practice, she chooses people who values their clients as much as she does. ...I did recently refer someone here and they had positive reviews about Jess, Teena and the facility.

Very happy I went in to see Dr. Gronely as a new patient. She is smart, thorough, and really…read morelistens to figure out the root of the problem. Definitely recommend!

Excellent psychiatrist She is kind professional and goes…read moreabove and beyond for her patients I am grateful I found her .

This review is way overdue for me to write. Almost two years ago I was summarily dismissed from my…read moreprior provider of over 10 years when my Cobra insurance ran out and I needed to self-pay for services that, by the sheer nature of needing to see a neurology specialist for them, were formidable enough that this event caused me unnecessary anxiety bordering on panic. Taking my health into my own hands, I began a search for providers that would accept self-pay while using all the resources available on the internet to find reviews, publicly-available professional histories and my gut feeling. JoEllen Butler's practice astonishingly quieted all of those extra doubts and anxieties surrounding being completely blocked from access to treatments that I had been tested for and had medicines prescribed to treat for over a decade. She knew all too well that larger practices often will deny a self-pay option. Unfortunately for me, my doctors at the other practice never mentioned it. Ms. Butler is a gentile, exuberant and extremely knowledgeable professional. The office is lovely with large high-ceilinged offices and a calming waiting room. I tend to get more anxious in small cluttered offices because of a mild-ish case of claustrophobia. She and her office manager-extraordinaire Lisa are so genuine and kind. Lisa never rushes through the intake portion of every appointment and she is always on-point when it comes to submitting refills, returning calls or texts for appointments as well as reminder calls for appointments. I never have to worry that any request I have will slip through the cracks. I can't say enough about Ms. Butler. On my first visit, she thoroughly reviewed the records I brought her from my prior practice and made two small changes to my treatment that improved my quality of life almost immediately. My regimen had not been changed in six years at my prior practice. I can say at this time that I am GLAD they refused to treat me on self-pay. If not for that, I would never have moved on. The day JoEllen Butler's practice either relocates or closes down for her retirement, THAT will be a different story.

Best of the best of the best! I've been seeing her for over a decade and she's better than every…read moresingle therapist and psychiatrist I've had rolled into one. She's funny too :-)

I'm extremely disappointed that Dr. Earle just disappeared without a single shred of notification…read more He's a good doctor but apparently he let his license lapse and was the ONLY doctor on the imposters list in 2024. I've searched up and down the Web and cannot find a clue where he vanished. I had to find another psychiatrist quickly. I lucked out and found an excellent therapist. However, this disappearance is very mean-spirited and low.

I am totally changing my review because at the time I left this I would have thought somehow…read moresomeone would have gotten ahold of me and referred me to another Dr. or at least let me know what is going on and for how long. But I'VE GOT NOTHING and all I can say is Thank God he gave me 6 refills before I dipped out! But it's still been a total nightmare trying to get on the same medications Dr Earle had me on and I was doing well. Not only that but the fact is that there has been no closure here and after 5 yrs with the same psychiatric Dr. whom you form a relationship with there's a level of trust and that trust has been totally broken. He just stopped practicing and bounced out of his patients lives with no explanation NOTHING!! Chicken shit! Total chicken shit!

Yelp reviews are generally easy to write. You like something or you dislike something and... you…read moregive your reasons. When I started to write something (I won't call it a review) for Josefa, I wasn't ready. I wanted what I wrote to mean something and to reflect how I feel about the affect she's had on my life. So, I'll take a shot now, but I'm still not sure I can do her justice. Josefa is a truly gifted person. She not only had an almost immediate understanding of the person I was, but also a tremendous insight into 'why I was' and how I could be the person I wanted to be. It's interesting because I had visited a counselor on and off over many years, whom I thought was good. However, in just two coaching sessions with Josefa, I discovered things about myself that I had neither thought of nor discussed, previously. Over the course of working with Josefa for a few months, she helped me to better understand myself, which led to quite a change in the way I feel about myself and how I interact with the world around me. From session to session, she always was on top of what we had previously discussed and was familiar with issues that were currently affecting my life. And, she was always on point with suggestions on how to best handle situations. Furthermore, the suggestions were ones that I could carry forward with me to future issues. Does everything work out for me now exactly like I want it to... of course not. But, I can certainly handle things much better now than I previously could. It may sound like I was a basket-case prior to working with Josefa. I don't think that's the 'case', but I certainly had issues. I imagine I still do. But, now I have much more of an inner calm about myself and confidence in myself that I never had previously. Thank you, Josefa. You have made a tremendous difference in my life.

Sadly never got a call back. I called a couple different therapist and she is the only one I never…read morereceived a call back from. Guess she doesn't want to see any new clients ‍‍

I was apprehensive about going to see a mental health professional, however the environment here is…read morefriendly, informative, and respectful! Any time that I have a question and I follow instructions to leave a voicemail,I receive a timely response. If I email the response times are quick ,which I really appreciate when it comes to my prescription refills. I have found that the staff as well as my doctor make it easy and comfortable to get the quality care that I needed. 10/10 would recommend!

I am very disappointed with my experience at Lighthouse, particularly with how my concerns…read moreregarding a psychiatric medication were handled. For over two weeks, I repeatedly tried to get a clear answer about whether I could receive a short bridge prescription to get me to an upcoming appointment with a new provider. When it became clear a refill might not be possible, I specifically asked for guidance on how to safely stop the medication. That guidance was never provided. Being left without direction regarding mental health treatment is unacceptable. I chose to leave this practice because I did not feel listened to by Dr. Westbrock. Diagnoses were mentioned without explanation, alternative causes were not meaningfully explored, and my concerns were largely dismissed. When I asked about further evaluation, I was told it would require several additional appointments and approximately $800 in fees, after already paying for the visit I was attending. The process felt more focused on billing than patient care. After securing a new provider, I contacted Lighthouse weeks in advance because I knew I would run out of medication before that appointment. I made it clear that I understood if a refill was not possible and that I was simply asking for guidance. Despite multiple attempts, my requested were ignored by Dr. Westbrock. Even after being told by the medical assistants this bridge refill should have been possible. Lighthouse medical assistants have reached out and apologized on behalf of the team. They stated the issue was with Dr. Westbrock and said that if I wanted a bridge now, three weeks later, they could forward me to the director. I appreciate the medical assistants who attempted to help every time I called. However, this situation should have been escalated to leadership much earlier, and at the end of the day Dr. Westbrock is employed by this office and his actions reflect the office. Overall, this experience left me feeling dismissed and unsupported at a critical moment in my care. The only reason I chose 2 stars instead of 1 was the medical assistants consistently trying their best. It is disappointing they are not listened to by their superiors. I am sharing this so others can make an informed decision when choosing providers.

Dr. Tripp is AMAZING!…read more After years of going to doctors I finally found one who LISTENS. He doesn't just write a quick script and shove me out the door. He really cares about me and my family. Every I am there he asks me about my situation and he actually REMEMBERS what I have told him from the visit before. Yes, I'm sure he is consulting his notes. But as primarily a med management doctor, he is not required to take such a personal interest in each of his patients. I knew he was genuine from the moment he came out to greet me. Soon I'll be starting TMS! I am looking forward to starting this exciting new treatment and hope to be off my meds completely! An no, he didn't push me on the idea. He has a wonderful staff who educated me and let me come to my own conclusions. Thank you Dr. Tripp!

From the owner: Dr. Tripp specializes in helping people with difficult to treat mental health conditions, such as…read moretreatment-resistant depression, anxiety, bipolar disorder, PTSD and other complex conditions. Dr. Tripp is a Board Certified in Child, Adolescent and Adult psychiatry and sees patients as young as 5 years old.

As a nurse practitioner working in the neurosciences, I have had the opportunity to engage Dr…read more Estavillo in multiple curbside consultations in the past, and have always been impressed with her high level of professional knowledge and expertise. Dr. Estavillo has a keen understanding of the interplay between the mind and body, and I have always found her to be an extremely knowledgeable and empathetic resource. I would never hesitate, should any of my patients ever chose to seek her care, knowing they will receive services that are both holistic and of the highest standard.

Beautiful people! They have a peaceful setting within a professional office. They are all a…read moretremendous help during a difficult time.

This place was one of the only places that actually called me back when I left a message. They were…read moresuper kind and thorough. Their office is very nice. However, some room for improvement: 1) Don't make people do the new patient paperwork twice. I thought, "great, I can do it online and not have to do it in the office." But then you handed me THE EXACT SAME PAPERWORK I'd already filled out and told me you needed a paper copy. Why??? Such a waste of my time. Pick one please. 2) Don't charge a cancellation fee if I'm cancelling through no fault of my own. My son threw up a few hours before my appointment. Being a responsible citizen, I called to reschedule my appointment, but was informed that I'd be charged regardless. I get why you charge this - you want to discourage willy nilly cancellations. But if someone can give you clear evidence that they are actively sick and can't come in, you really shouldn't be charging them for protecting your wellbeing.

Do NOT trust Serenity Mental Health Centers. They do not keep their word on pricing and TMS is a…read moresham. At my consultation for TMS in Phoenix (Biltmore location) I was promised one amount for treatment and then billed more than twice that amount. I have called several times to try to get the issue resolved and have gotten nowhere with them. The bill keeps coming with the same (over 2x) amount. I got an email from someone named Nate Glass telling me to apply for financial hardship aid instead of Serenity just billing me the amount they promised from the start. I told Nate that I would disclose Serenity's dishonesty if they wouldn't keep to their word, and that's what I will do until this is made right. Also, TMS does not help and is dangerous.

This practice is amazing!!! I have been going to this practice for treatment of post chemotherapy…read moreneuropathy for approximately two years. They have always treated me respectfully and with compassion. Specifically I would like to recognize the practice manager Kerry. She has gone above and beyond several times in my care. She made certain that I had medication refills when the doctor was unexpectedly out of the office, and even helped me get in with a specialist that is not in the practice because I was unable to get an appointment on my own. This office is always timely and I rarely have to wait (like so many other doctors offices) for my appointment.

I have been going to Ahwatukee Health and Recovery for 2 years…read more I cannot express enough how much I love the staff and the doctors. They are ALL extremely kind and professional. They take the time to listen to my needs and they follow up with me to inquire as to whether or not my needs were met, and the answer is always yes! They text me reminders of my next scheduled appointments, which I really appreciate because life gets so hectic and sometimes I forget. The staff has checked in with me during business hours, after business hours and on the weekends! it makes me wonder when do they ever have personal times for themselves? If I could give them a 10 star rating, I would!!!!! Thank you to everyone on the office staff and thank you to the doctors, the counselors and psychiatrist. Keep up the great job as you all have made a positive difference in my life. It took a lot of time and patience to get me on the correct medications, but no one gave up on me! Sincerely, L Gregory, patient