This isn't the best Commonwealth Bank I've been to. It's quite small. The only reason I come here…read moreis because they are the closest branch with a coin counter machine. Whoever invented these things are a God. I just threw in about $50 worth of silver and gold coins and with no hassle. No more do we need to count $10 and put them in those annoying plastic bags. They're genius. The lady who I gave my ticket to was very rushed and disinterested, but at least I was out of there quickly I suppose. No on likes spending more time at the bank than they need to. All in all, really not the best branch.

People working at banks are expectedly friendly. It comes with their jobs, and it seems apparent by…read moresome employees that they've simply rehearsed customer service guidelines over and over to come across as friendly, whether that be genuine or not. After all, they're being trusted with your money, and they can't exactly be assholes about that. But the thing I like about the Norwood Commonwealth Bank branch is that the staff were genuinely friendly and helpful, and not just because they felt it was their job to behave in that way. My debit card had seen better days and was starting to crack and split, so I needed to visit the bank to get a replacement. As soon as I walked in, the manager greeted me with pleasantries and asked how he could assist me. I told him that I was in need of a new card, and he ordered me a new one straight away and told me it would arrive at my house. Not only that, but he also sorted out some unnecessary fees I was incurring in my account. The thing that I really appreciated about the service I received was that during my time in the branch, he made me feel like I was a genuinely important customer (although one look at my account statement may have changed his mind). He was polite and smiling throughout the conversation, and made me feel like my money was in safe hands.

I found that the service at this particular Commonwealth Bank branch was exeptional - much more…read morefriendlier and helpful! I work in hospitality, I understand all about customer service and the difficulty of remaining professional while dealing with annoying people. So I understand when people who work at banks perhaps lack that spark. They deal with people day in day out, and while it's part of their job, it does get tiring. However, these people must be on Redbull or something because they're always happy, always cheerful, always greeting people personally and always helping to the best of their ability. Outstanding service.

I don't go to the bank very often. These days with technology you can do almost everything over the…read moreInternet. However, there is the occasional thing that must be done in person. I always chose to go to the Norwood branch of NAB. It is quite old-school decorated with carpet and wood. It is also very small, but I like it like this. It feels more personal, less clinical and sterile. The workers are all very helpful and friendly! I think this is rare for banks, I rarely talk to people that seem to be enjoying their jobs. Although it is small you don't have to wait for long, it feels like everything is done a lot quicker here.

Like Samantha, I don't spend much time in banks either. Who wants to wait in line for ages if…read moresomething can just be done over the Internet. Every now and then though, I have no choice but to physically go into a bank to get something done and this NAB is the branch of my choice. Don't be fooled by the small size of the building and the few people behind the counters, they're actually very fast workers and I never had to wait for more than 5 minutes to see someone. The people working here are very friendly and helpful too and may have contributed to me not disliking banks so much anymore.

I could not recommend this service enough! Mark has been more than thorough, helpful, kind and…read morepatient. Right from the first phone call, he said information was in the mail for me and it arrived ASAP. I have felt supported the whole way through when I've dealt with the Home Loan Centre. They are definitely worth a call, even if they can't help you, I'm sure they would know who could. I contacted them to help me refinance.

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