Again, this branch got one extra star to what any bank would usually deserve because they are open on Saturday mornings, although it does not say they are on the ANZ site but it does on the Castle Plaza site - guess who's more up to date with their info????? so for that it lost that extra star again! If I could have given it 3 and a half I would have.
The staff here are great. There is have enough room to form a proper queue. They have a separate area for business transfactions with a proper enquiries desk. None of this ticket machine crap that's everywhere nowadays (although I am sure it will come soon enough) you just walk in, get in the line and wait to be called. You can even enjoy whatever is on their plasma screen tv facing the line while you wait.
You have a query you go to the enquiries desk, and talk to a person who can either help you or get the right person to be able to help.
That's why I love this branch of ANZ more than some others - oh, just had to put them back up one star again after writing this part - it's the old fashioned real style customer service. That's what it's all about. Why they want to change from this style to make them less user friendly is beyond me. read more
