People working at banks are expectedly friendly. It comes with their jobs, and it seems apparent by…read moresome employees that they've simply rehearsed customer service guidelines over and over to come across as friendly, whether that be genuine or not. After all, they're being trusted with your money, and they can't exactly be assholes about that. But the thing I like about the Norwood Commonwealth Bank branch is that the staff were genuinely friendly and helpful, and not just because they felt it was their job to behave in that way. My debit card had seen better days and was starting to crack and split, so I needed to visit the bank to get a replacement. As soon as I walked in, the manager greeted me with pleasantries and asked how he could assist me. I told him that I was in need of a new card, and he ordered me a new one straight away and told me it would arrive at my house. Not only that, but he also sorted out some unnecessary fees I was incurring in my account. The thing that I really appreciated about the service I received was that during my time in the branch, he made me feel like I was a genuinely important customer (although one look at my account statement may have changed his mind). He was polite and smiling throughout the conversation, and made me feel like my money was in safe hands.

I found that the service at this particular Commonwealth Bank branch was exeptional - much more…read morefriendlier and helpful! I work in hospitality, I understand all about customer service and the difficulty of remaining professional while dealing with annoying people. So I understand when people who work at banks perhaps lack that spark. They deal with people day in day out, and while it's part of their job, it does get tiring. However, these people must be on Redbull or something because they're always happy, always cheerful, always greeting people personally and always helping to the best of their ability. Outstanding service.