At first it was great. The gym itself was clean and orderly! Friendly people, especially Callie, such a sweet person. I had mentioned to her that two of the lights in the tanning bed were burnt out the month prior, told her that I'll let her know if they still were burnt out once I tanned.
Once I got out I noticed how filthy the top of the acrylic was in the tanning bed. I get it it's clean yourself type of bed, but there should be some kind of at least once a day cleaning by the crew. Anywho, while walking out Boyd was there, mentioned to both of them hey! those two bulbs were still out, just wanted to let you know. Boyd told me that the guy that normally comes out and fixes them would be back to fix them once he heals from surgery, I saw oh okay that's understandable, he immediately said yeah we'll have a nice day. The entire time he spoke to me he was completely dismissive and didn't look at me once. This upset me for the "customer service" aspect. Later that night I received a survey request, so I stated everything I put in this review.
The following day I called to see if it's possible to get my tanning canceled since they had no idea when someone could come change the bulbs, instead I was rudely awoken by a phone call that I place to the club.
Boyd I'm assuming meant to put me to vm, but instead he answered the call and I heard the entire conversation he had about me to another gym member. Boyd called me a "mother****ing b****" saying "she thought the survey was going to go to corporate, dumb bi****, it came straight to the club". He went on the conversation to talk with the other gym member about how "some people need to get beat the fu** up." The amount of curse words that came out of that man that is suppose to be a professional manager is honestly so disappointing.
I feel completely uncomfortable going back or even calling the location after this incident. Tried to contact the owner, sent email to the location, and called corporate to receive no response. From other review responses from Julie she states that they record phone conversations, I hope she reviews the call that I placed at 2:04 pm on 7/10/24 to see how he speaks about a club member that has done nothing wrong but raise a complaint/issue. I mean I pay for the dang tanning so why can't I bring up an issue without being ridiculed for it.
I am a pretty nice person and this was extremely upsetting and I feel so uncomfortable going back to that gym. read more