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    Building energy audit

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    1 year ago

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    Hamilton Heat and Air

    Hamilton Heat and Air

    2.3
    (3 reviews)

    Hamilton Heat and Air was great to work with. Their price for a new HVAC couldn't be beat. And I…read morelike how they suggested insulation and provided that service as well. They were fast and on time. I would recommend them to anyone!

    This all started back in late 2023. I got estimates from several different companies for the…read moreFrankenstein monster that is my house. It's got lots of separate spaces, so the most efficient way to heat and cool it was using mini-splits aka heat pumps. Danny Hamilton's estimate beat the others handily, but I didn't realize why until too late: They were using Samsung multi head mini splits, which were very new at the time. Multiple times the techs admitted they didn't really know much about the mini splits, as they'd never worked with them before. We had some issues with the install, but eventually everything was completed. Then we had them out repeatedly for months when some new error code would pop up. It took them over six months to figure out one issue was there supposedly wasn't enough refrigerant in the units when they were sent from the factory. Another few months and they figured out the install had been done incorrectly. On July 9, 2026, I had them out to look at one of the units. It had been working (not well, but working) until that day. Now, we're without AC in the front half of our house because the "control board went out". We've been without AC for weeks at this point. The part was sent from the factory, and was supposedly tested there. Tech comes out and puts the part in this last Monday, July 27 - still not fixed. The tech was supposed to come back out tomorrow, since no one could make it out in the interim for some reason. Their office just called and said they won't be able to have anyone out until NEXT Friday, August 10th, and "they don't have any other techs who can work on it." Total BS, since we have had multiple techs out before. We've given them multiple chances to make it right, but they never have. Do not do business with them.

    Better Air Duct Cleaning

    Better Air Duct Cleaning

    5.0
    (6 reviews)

    David was great! I called about some airflow problems, and he took the time to walk me through…read moreseveral troubleshooting steps I could do myself, explaining everthing in detail using layman's terms. With any luck it fixes my problem, but if not, I'll DEFINITELY be calling him back. I love that he was willing to provide what service he could over the phone, where others might have charged for an inspection. He clearly has the interests of his customers at heart.

    You really only know how good a person or company is when something doesn't go as planned. This is…read moreone of those times. Tommy showed up after sending apologies for being late (traffic). Didn't have to, he wasn't late. They said he'd be there 8-10a. Said "GPS says I'll be there for 8:17a". Good start in my book. Tom toured the 2 floor home. It has brand new oil furnace, forced air in an "octopus" vent system, so we expected to be paying their high range of $500ish. That's half what others have quoted us though. We opted for sanitizer as well (with Moms allergies we decided to since it was being done). That was $200-250. Has a nice lemony scent for a little while, minor. Lasts less than an hour. Tom finished his work 1-2p and while he did turn on furnace to see if debris came out anywhere, nothing of note did at that time. It happened later on that soot and debris came out of all the vents. We contacted Tommy and here's why he gets the five stars he deserves. He immediately apologized profusely. He said while he's not sure why it was doing that now and didn't before, he will come right back out as soon as possible. He couldn't return until Saturday, he was on jobs when we told him (the day after, so one day was in between). And return he did. He texted his arrival time and apologized again when he showed up. He's genuine in demeanor, I don't get that vibe that he knew something was off. He was sincerely sorry and felt bad the job wasn't satisfied, worse felt bad my Mom's allergies were triggered. He spent several more hours this morning cleaning up anything he saw, and of course troubleshot where he thought the catches of debris may have happened. Very "extra" thorough, as best he could. Tommy stood by his work. His very words were he warranties his work, an actual warranty or moral one I don't think that mattered to him. He and I agree, the home's octopus vents and setup possibly made this job more difficult than a usual one. To me, it's how you handle those ones that go haywire that highlight what kind of a person and company you are. These guys passed with flying colors.

    Anytime - hvac - Updated August 2026

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