I wasted hours trying to get an appointment scheduled for a pressing plumbing problem. After much back and forth, an appointment was scheduled for a Monday between 8am and 1 pm. On Monday morning, I called to try to get a more precise time estimate. I was transferred for a "short hold" to the dispatch. After being on hold for several minutes, a recording came on telling me to leave a message and they'd call back. After 45 minutes, I got a call. And the lady on the phone told me that "a mistake has been made and we never scheduled this job." But the person I spoke to TWICE to get the appointment did schedule the job. There was no apology. Just dumb confusion on their end.
So I blew off work to wait for these people for a job they set an appoint for but did not "schedule."
Then they tried to reschedule me for between one and five PM after screwing this up and wasting hours of my time and costing me money in missed work.
I have had trouble with them once before on an electrical job that they came back to fix and that turned out OK after several hours. So I gave them another chance.
BIG MISTAKE.
My advice? Do NOT use them. They come off as super confused and do not seem to appreciate your valuable time. I have to give one star because zero is not an option. It is so frustrating. Their TV ads are a crock. Just find someone else. read more