## **Detailed Review of Royal Renovators (Experience from ~2023) **…read more
My experience with Royal Renovators in 2023 was extremely disappointing, unprofessional, and ultimately costly. I normally don't leave reviews, but the level of incompetence and deception I encountered deserves to be shared so others can avoid the same situation.
### **1. Repeated Misdiagnoses and Unnecessary Charges**
We originally contacted Royal Renovators because our roof was leaking. They came out twice and still couldn't identify the source of the problem. Each visit came with new explanations and new charges, none of which made sense in hindsight.
Eventually, they claimed they had finally found the issue and charged us approximately **$4,800** for the repair. We trusted their assessment and paid, hoping the leak would finally be resolved.
### **2. Leak Still Present -- and More Confusion**
The next time it rained, the leak was still there. Same spot, same issue. When we called them back, they used a drone to inspect the roof but still couldn't figure out what was wrong. Their uncertainty was alarming.
We ended up using **our own drone**, and we were the ones who actually located the problem area. When we pointed it out to them, they insisted the leak was coming from the chimney area -- which was completely incorrect. At that point, it was obvious they were guessing, not diagnosing.
### **3. The Skylight Disaster**
While they were assessing the roof leak, we made the mistake of agreeing to have a skylight installed at the same time. That turned out to be another huge error.
The skylight they installed looks like a **DIY project**, not professional work. It has a **constant draft**, and when the weather gets cold, the draft is unbearable. It's clear they had no idea what they were doing, and the workmanship reflects that. Instead of adding value to our home, the skylight became another problem we had to live with.
### **4. Lack of Professionalism and Skill**
Between the misdiagnosed leak, the sloppy skylight installation, and the inconsistent explanations, it became clear that the workers and foremen lacked the knowledge and professionalism expected from a roofing company. Their priority seemed to be collecting payments, not fixing the actual issues.
### **5. A Competent Company Fixed Everything**
We finally decided to get a second opinion and found **2BQ Roofing**. The difference was immediate. They assessed the roof and instantly identified the real issue -- something Royal Renovators failed to do after multiple visits and thousands of dollars.
2BQ Roofing fixed the problem correctly, and here we are **three years later with not a single drop of water**. That alone speaks volumes.
### **6. Final Thoughts**
I would never recommend Royal Renovators to anyone. Their service was unprofessional, their workers were incompetent, and their repeated misdiagnoses cost us time, stress, and money. The skylight installation was just the final confirmation that they were not capable of doing the job.
If you're looking for a roofing company that actually knows what they're doing, skip Royal Renovators entirely. Our experience with them was a complete waste, and the only real solution came from hiring a different company.