GREAT LOCATION TO SEE PHYSICIAN…read more============================== Found out my husband's pain management physician practices out of this beautiful new location by Santa Anita Racetrack. Who wouldn't want to go there instead of the main hospital in L.A.? Free and nice parking is a bonus. Easy freeway access is a bonus. Lots of food options nearby is a bonus. Nice waiting rooms is a bonus! It's so new I didn't feel like I was in a germ factory. I had my coffee, ear pods and I watched my Britbox crime series while I waited for my husband. I wish I would have a taken a photo of the view from the 2nd floor waiting area. It was nice. I hate horse racing because I feel like it's abusive to the horses, but you could actually watch races from the waiting rooms in the west building.

I woke up w/my rt leg not able to move w/o excruciating pain, (15/10); I'm very good with pain, so…read moremy husband took me to the e.r., Sadly Keck USC is the closest one. I was on my old crutches when arriving because it helped to keep my weight off the leg & help with movement. The very kind security guard immediately got me a wheelchair. She also helped me gather my registration paperwork so I didn't have to wait in line. The nurse who took my vitals asked why I was there. This is not a common condition, but she said she had to check with her attending who determined it was not an emergency. A simple Google check would have told her that it was life threatening, but she was NOT a good doctor. More on her later. After a couple of hours, they took me back for a blood panel so they could do a CT scan w/contrast completely skipping an ultrasound then an MRI w/contrast. The phlebotomist was good. I told them I was freezing and could I please have a blanket, & I hadn't eaten all day; could I have a sandwich. The doctor, whom I already went over all of my health issues, asked, "What if I got you a full meal instead?" I again had to remind her that I was on the FOD map diet for my IBS and could I just please have the plain sandwich and the blanket. This is now the second or third time asking for these things. She said she'd check on these. She and her attending both examined me, pushed very hard on the painful area. If it had been a clot, it could have broken apart & killed me. I finally got my blanket about 6 hours later. Still no sandwich. The female doctor/attending sucked & said if I was nauseous, I would have to keep the oversalted crackers down, which I did, then I could have a sandwich. I ate one pack, stopped, & was so angry thinking, "Does she think she's my mom?" I know my body & have been through enough things that I know what I best respond to. My husband found someone & told him what the m.d. said and could he please bring me sandwich. He said he would check on it. That was all of their responses. You would have thought that their sandwiches were on lockdown. In the meantime, I was in the main waiting room w/10-15 people vomiting non-stop. Finally, it was my time to go to the CT scan room, which I didn't get because someone was stroking out. Understandable. So I asked if I could have my sandwich while I was waiting because they were giving me strong pain medicine, & I still had to take my own, so I needed something in my stomach to help with the acids. "I'll go check on it." They rolled me into the inner waiting room left me facing the wall because I was apparently their prisoner except for no bread or water. When it was finally time to take me to the CT room, I asked about the Zofran, AGAIN, because I know how nauseous the contrast makes me. OOPS! They forgot to order it, so I had to go back to my prison cell. At least this time, they left me facing my husband who again asked about my sandwich. "I'll go check on it." At least an hour later, they finally got the Zofran and were able to take me to the CT room. Brian, the assistant was very nice and patient. He even offered to replace my blanket with a warmer one. When my husband asked him about my sandwich, he said, "I'll go check on it." The actual technician in the white lab coat was a little too in my face and rushing me. I COULDN'T MOVE MY LEG; I WAS DOING THE BEST I COULD! They rolled me to the main waiting room w/all of the vomiting people. After an hour or two, they came to get me just to put me in back in my prison cell. My husband had to go let our dogs out and feed them & asked again before he left about my sandwich.. "I'll go check on it." I was in the little waiting room at 3:00a.m. by myself & didn't sleep because I didn't trust these people. Meanwhile, the new RN's or MA's, (I couldn't tell which from their lack of professionalism) just kept flirting with the married NP who's ego got bigger with their many questions he answered. They could have researched on their own. I waited until 5:00a.m. because everyone kept ignoring me. Since no M.D. or P.A. was present, just an N.P. who was basically in front of me but never checked on me nor made eye contact w/me in those two hours, I finally asked very loudly "Is anyone going to tell me what's going on with me?" No response. A few minutes later, the N.P. shouted back (HIPPA), "I just now got your test results," (right) "and I'll go over the results, discharge paperwork, and any notes for work," but he just handed them to me. Luckily, I'm have a pre-nursing AA along w/a bunch of certs since I had to read them on my own. He said he would remove my port I reminded them I had because I know they would have left it in. I was already taking it out when he said he could do that. The CT scan was clear. I said, "doesn't explain my symptoms". Him, "Maybe we should run more tests. Which ones?" I asked to be rolled out. I'll go to the pro's to figure this out. Never got my damn sandwich!

Had my colonoscopy here and it was a really great experience. The entire team was professional, and…read morethe doctor and nurses were all so kind, caring, and thorough -- I felt comfortable the whole time. Right after the procedure they gave me my report, so I could see the results immediately. Big shout out to the whole team who took care of me! One small note: my appointment was at 9:00 (I arrived at 8:30) but I didn't go into the procedure room until 10:00, so the wait was a bit long. Other than that, everything was excellent. Highly recommend!

I would decline surgery if this was the only place available next time…read more Horrible experience. The receptionist was cold and nasty. The place is dark and dirty looking. The nurses aren't any better. With a broken wrist, I was ordered to get my head to the end of the bed for surgery. I told the nurse I had a broken wrist and couldn't move my frail 95 pound frame. She grabbed my gown by the neck and started to yank my up, lost her grip and socked me on the side of my face. I'm NOT making this up!! I felt like a piece of meat in a sausage plant. Wheel on e in wheel one out and wheel the next in. No bedside manners at this place. I typically let God handle my gripes and leave them to myself, but this place is so awful I had to leave a review. I had a serious eye surgery.. I hurt super bad after surgery. They just escorted me out still under the anesthesia. With a 2 1/2 hour ride home, I asked for a pillow so I could lay down in the back seat of the car. NO!! Pillows aren't offered as part of their service. My exceptional, brilliant surgeon has heard about my experience and will hopefully offer more surgery options at Jules Stein Eye Institute and cut this place out of her options.

COVID-19: Social distancing is not enforced at this establishment. None of the staff wears a mask…read more All patients are not expected to wear a mask. It's optional now. The staff also wears gloves when handling bodily fluids or when touching patients. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are sanitizing in between patients. I mention these things in my reviews for the sake of protecting immunocompromised people like the elderly and people sick with cancer and other illnesses. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment today, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment. Parking: The parking lot for this establishment is pretty big since they share the lot with several other medical offices. Each parking space is pretty wide. You should have no issues with finding parking. Establishment: The establishment itself is very clean, neat, tidy, and organized. Staff: The amazing Dr. Tim Chen was super informative, knowledgeable, kind, friendly, compassionate, patient, attentive, reassuring, thorough, and respectful. He did a great job with my procedures. I didn't feel anything hahaha. Well, that is also thanks to my wonderful anesthesiologist / anesthetist, Camille. Camille was also incredibly attentive, thorough, reassuring, vigilant, informative, knowledgeable, chill, compassionate, respectful, and warm. Special shout out to both of my extraordinary nurses, Bridget and Sammy. They were both so kind, understanding, caring, empathetic, thorough, compassionate, chill, supportive, warm, friendly, attentive, vigilant, and reassuring. As a nurse myself, I give them a 10/10 for patient care. Sammy, as a new grad RN, you are doing great! Keep up the good work. Also, I would like to give another shout out to Bridget who so kindly walked with me to my father's car. Thanks for going above and beyond. My dad was a bit upset because when he went to pick me up, apparently there was no one in the front office because of some sort of maintenance that was going on in the office. He waited like 5 - 10 minutes before he was instructed by the maintenance person to go to the back door. At the back door, he also waited another 10 minutes before the maintenance guy went into the building and he snuck in behind the maintenance guy to ask a nurse about me. He said he just felt frustrated that he had to resort to sneaking in behind a maintenance guy in order to get into the building to pick me up. He thinks there should have been a sign in the front office directing people to go to the back door to pick up their loved ones. Anyways, sorry if my father offended anyone. Overall, a 10/10 experience. If I had to do this again, I would come back to this place. Highly recommend coming here. They accept both cash and credit cards. There is no credit card minimum.

This is my second time doing colonoscopy. (First time is NOT in this center). The experience and…read morethe care that I received from this center is just phenomenal!! Nobody like to do colonoscopy. We are all nervous and anxious about the procedure. First of all, they are ON TIME. We did not wait long for our appointment at all. And you know you are in professional hand because basically they are just specialized in doing this exact thing. The nurses are all extremely caring and warm. I was care for by 3 different nurses today, each is very patient and checking on me all the time. Staff and doctor are all very knowledgeable and explain to me in detail about what would happened. Unlike my first colonoscopy (which I woke up in the middle of it because of insufficient or ineffective sedation), this time I woke up feeling well and recover well. They contracted with Kaiser. I would 100% pick to go here for a Kaiser patient. (I saw someone say don't pick here for Kaiser..... if you ever did a colonoscopy with Kaiser, you would not say so) Highly recommended!

Shout out to Dr. Churchill and the nurse who drew my blood today for a wonderful and customer…read morecentric experience! Going to the doctor's office is never a fun experience, you often feel scared, nervous and anxious especially when it's your first time meeting the doctor and the nurse. I was impressed how personable Dr. Churchill was and how he was easy to talk to. He naturally creates a comfortable and trusting space that makes you feel at home. I am looking forward to having future visits at his office and soon-to-be large medical center in Fullerton! Not to mention that it's an extra bonus that his office in Arcadia is only 10 minutes away from me! If you are looking for a doctor that specializes in homeopathic medicine, I would highly recommend Dr. Churchill and his team!

I've had such a great experience working with my naturopath. He truly takes the time to listen to…read moreevery symptom and concern, never rushing through appointments or overlooking details. What stands out most is how personalized his approach is- he doesn't just treat one issue in isolation, but looks at the full picture and adjusts protocols based on how my body is actually responding. I've felt very supported, heard, and confident in the care I'm receiving. It's rare to find someone who combines this level of attentiveness with real expertise, and it's made a meaningful difference in my health journey.

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask…read more All patients are not expected to wear a mask. It's optional now. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are sanitizing in between patients. I mention these things in my reviews for the sake of protecting immunocompromised people like the elderly and people sick with cancer and other illnesses. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is pretty big, but the lot does get full very quickly since they share the lot with a lot of medical offices. Some parking spots are smaller than others, so watch out! Establishment: The establishment itself is very clean, neat, tidy, and organized. Staff: The staff here are very friendly, welcoming, informative, and funny. Seriously, from the receptionists to the MRI techs, everyone was phenomenal. I like how the MRI techs walk you through what you'll experience before the exam starts. They also have a changing room / locker room for you to change and leave your stuff in. They have a nice mini waiting room inside with a bathroom and water dispenser once you exit the main waiting room. They accept both cash and credit cards. There is no credit card minimum, but they charge 3% if you use your credit card.

Highly recommend this place for services you cannot find anywhere else. Came in for an MRI for two…read moreareas and one was canceled by the insurance company, which was frustrating. Thankfully John was super helpful in helping me understand what happened. He was patient and kind. I hope they promote John because he really went above and beyond. The office is clean and the scan is fast. The techs are nice and helpful. While I was there I spotted a flyer for an AI mammogram scan. I was told you can bring in your scan or do it there and pay $40 to run it through AI to scan and detect cancer. I definitely will be utilizing this service. I'm at risk for breast cancer and have to be tested every 6 months and this service would be a game changer for an earlier diagnosis. Once I do the service I will update my review.

Such an amazing place for people who are vulnerable, in pain or in distress. My wait time was less…read morethan 20 minutes, which is unheard of for Emergency!!! They did an x-ray, an EKG and did an overall check up within an hour. The doctors and nurses were very attentive and professional. All my questions were answered and my issue resolved.

It's complicated. This hospital is obviously understaffed but every single staff member that took…read morecare of me was excellent. I was in the ER for 19 hours because they didn't have any beds upstairs. That is unacceptable. But the doctors and nurses did their best to care for me until I could be admitted. Wen was part of the overnight staff and was incredible. The ER was not sanitary. The bathrooms in the waiting room and within the ER especially were not being maintained and I might have contracted the flu from using them. Once I was admitted to the second floor, the levels of care were exponentially better. I had around the clock care and a call button for if I needed anything. They made sure I knew what was happening with my body and gave me full control over my treatment options. The food was surprisingly acceptable; sometimes even good. One thing that I found strange was that I never was told about how billing worked or what my insurance would cover. I am lucky that they are contracted with my insurance and I only owe $50 from the ER. But it is concerning that I never was told about billing while I was there. TLDR: Hire more sanitation workers!

I had a good telehealth session with Dr Sargent. she was very help in my appointment and provided…read moreme with the information I needed.

Dr. Sargeant and her MAs are amazing! I moved away from Duarte and still travel to see her as my…read morepcp. She is thorough, intelligent and warm. She practices in a way that isn't so common any more (ex: does full head to toe exams for physicals). It's also so easy to make an appointment through the clinic's booking website! I can't say enough amazing things about her and her team!

Called to make an appointment using the phone number listed on the LA County Department of Public…read moreHealth website (626) 256-1600 and encountered an odd experience. A gentleman answered the call and said that he would take my number and call me in 10 - 15 mins. He did call back and left a message while I was in the other line speaking to someone else. The reason why it was odd is because it seemed that he was not at work and was whispering into the phone making it difficult to hear. The whole interaction was frustrating so I opted to drive in to the center to make the appointment in person. Once I arrived, it took a long time to receive any service and even longer for the receptionist to take my information, but I was able to make the appointment for the following week. Despite the odd and slow experience, I am very grateful to have been able to make the appointment in person.

Great experience overall. They only do TB testing and screening on Tuesdays and Thursdays. I called…read moreon a Friday and was able to get an appointment for the next Tuesday. Arrived early, was seen within a few minutes, and was out the door in 30 (total). Best of all, the TB test was free. They offered me the choice of the bubble which I would have to come back in two days or a blood test where I could get a digital result. Docked one star for the person that did my initial registration, misspelled my last name even though I spelled it a few times. The person at the desk, although very nice, also did not confirm or check the spelling when I said I never received the email confirmation.

Last couple eye exams, I have had my doctor tell me my eye pressure was increasing, which is a…read moreprecursor of glaucoma!! Holy crap! She told me I needed to see an ophthalmologist, preferably one that specialized in glaucoma because they would have all of the latest machines at their disposal. I researched for a week and found Dr. Song at the USC Keck Roski Eye Center in Arcadia. I am super happy. He is now monitoring my disease. I did not experience the long waits that were mentioned in some of the other reviews. The place seems super well organized... I will be coming here every six months for the rest of my life....

Extremely long wait times and a very disorganized experience. I brought my parents for a 1:00 p.m…read more appointment, and the waiting room was completely packed. After receiving a wristband--which was the only part of the process that happened efficiently--we waited approximately 45 minutes for the first test, then another 37 minutes for the next one, followed by additional waiting for more testing and to see the doctor. It appears the office is severely overbooked. We were there for more than three hours for a scheduled appointment. I understand medical appointments can run behind, but this level of waiting and disorganization is unacceptable, especially for elderly patients. Better scheduling, communication, and consideration for patient's time are desperately needed. If you have an appointment here, bring a book, laptop, or something else to keep yourself occupied. There are no movies or shows being provided to help make the extremely long wait more bearable.

I've been to this location a couple of times now. For a fairly populated and dense area, this…read morelocation feels really low stress. How's it going in both times? Let them know what I was there for and got seen relatively quickly. Each time I went here the visit didn't take that long and felt like there was quality care both times. To be fair, I didn't come here for anything huge or elaborate, but just a really pleasant experience overall. One of the great things about going to Kaiser is that you can get a lot of different care under the same roof or at the same location. Parking was pretty easy to find in the garage as well.

Kaiser Pasadena location No star for the lab lady Today…read moreAppointment at 9:50am Saturday I have been a Kaiser Permanente member for more than 15 years, and this is the first time I have felt the need to file a complaint about the service I received. Today, I went to the laboratory for a blood draw. I specifically requested a butterfly needle because I have very small veins and have difficulty with blood draws. Several laboratory staff members in the past have told me that I can request a butterfly needle for this reason. Unfortunately, the staff member who drew my blood today was extremely forceful when inserting the needle. She poked me so hard that I had to hold myself back from screaming because of the pain. I understand that drawing blood from small veins can sometimes be challenging. However, there is no reason for a patient to be treated so roughly. I expected the procedure to be performed carefully, gently, and professionally. This experience was very upsetting and disappointing. As a Kaiser member of more than 15 years, I have never made a complaint like this before. I believe this staff member needs to improve her technique and, especially, the way she handles patients during blood draws. Patients should not have to endure unnecessary pain because a procedure is performed without enough care or gentleness. I am submitting this complaint because I hope Kaiser will take this matter seriously and provide appropriate feedback or training to prevent another patient from having the same experience