Wow. This store has the worst customer service ever. EVER. I just called the Don Mills location to ask a very simple question about whether a particular item was in stock (the website said it was, but just last week, I checked the website for something, was told it was in stock, but then visited the store and found it was NOT actually in stock). So, to avoid the same issue this time, I called first.
The item I wanted was a piece of small furniture that costs around $500. It's not a small thing, but the girl who answered the phone could not have been more curt. "What's the SKEW?" she practically shouted at me? I asked "Is that the same as the product number on the website?" She signed. "I need the skew so I can look it up quickly. Can you get the skew, I need the skew." All of these lines are delivered rapid-fire, as if I'd called in the middle of this woman performing brain surgery and I'd REALLY pissed her off. Give me a break.
(And yes, I realize she meant the SKU number, but really ... is it too much to ask that these people don't shout jargon at you? She sounded manic.)
I said, "Okay, well, if that's the same as the product number, I can give it to you, just one sec."
She says, "I'm putting you on hold. This is taking too long."
Really?
I have the number in front of me. I literally needed one second. Instead, I wait on hold for several minutes. She returns to the line with her usual bark "Have you got the SKU yet?" I read her the number.
She says, "We had one, but I think it sold."
So I tell her that the website says it's still available. Would she be able to check for certain? She answers, "I could check in the back for you, but I think it's sold. We only got one."
I ask if she knows if they might be getting more in. She SIGHS audibly. "No. I have no idea," she says. I ask her to check the back since the info on the website does not seem to match the info she has.
She sighs again, agrees to check the back, puts me on hold, and about a minute later, the call is cut off. It's clear that instead of coming back to the line, she hung up on me.
SUPER customer service. Not. It's bad enough that Anthropologie insists on stocking its pretentious stores with oversized hipster folk art stolen from various poor craftspeople of the world, but they hire idiots and jerks as well. Charming. read more