Not your typical used car experience with crooked people! The people are very informative, helpful,…read moreand you get the complete feeling of dealing with honest people for once. There's nothing worse than having to "look over your shoulder" for every single move you make and guard every single word you say.

Happy with my new car purchase, sales representative was very helpful and courteous, there was a…read moresmall coolant leak and took care of the leak and test drove the vehicle no more leak . Thanks Mike Car Store

Angie was rude, disrespectful and doesn't know how to give good customer service. I was…read moredisappointed in how she treated us, and quite frankly it made me not want to come back.

Service department is incompetent…read more Brought my 23 C8 Corvette HTC (hard top convertible). Here for a problem with the top not lowering correctly it had a loose bolt. After I get it back it has another problem the top will not show secure when down and limits speed to 58mph when the top is down. So back again and the tech who obviously needs more training screws my car up so bad that now the top will not lower at all and has basically turned it into a coupe. Wanted to know if he could take the entire interior out of the car so that he could manually lower the roof to try to fix this!! The additional idiotic problem he caused. I said absolutely not give me my car and will take it somewhere they actually have a REAL C8 Corvette tech. WORST SERVICE avoid like the plague!!!

Horrible overall service experience and experience with Service Manager and General Manager. Should…read morehave went with John Jones from beginning!! Long story short we had a vehicle off with transmission issue. Was told it would be a 'few days' before a technician could look at it since we didn't have an appointment. After a week I hadn't heard anything so I checked in. Was told two cars ahead of our and it would be a 'couple days'. Another week went by and hadn't heard anything so I had to reach out again. Was told one vehicle ahead and would only be a couple more days.... Following week, same thing. Over 4 weeks finally get diagnosed and told parts would take a week. After a week of not hearing anything I reached out again asking for an update to be told it was installed but now has to go John Jones to be programmed and that would take a week... the next week after not hearing anything I reached out again to be told that there was a problem with the transmission they put in and they would have to send to John Jones to fix under warranty. You get the frustration. On top of the lack of communication and me having to pull information from them, I was quoted different prices from what I was actually charged and they nickle and dime charges for sure. So when it was finally ready after 7 weeks I took my concerns to service manager who was no help and offered no sincere concern and even admitted that his tech shouldn't have taken the job and they he would be talking to him about it. He also said he would talk to the service coordinator about his lack of communication and not accurately estimating how long it would take. His solution was that I should have asked them to use on of their rental cars but that since I didn't he couldn't do anything. I told him the service person knew I had a rental and that's why I was upset waiting and waiting.. thought I'd get a better response from Heritage General Manager but all he did was make excuses and had more questions about me and my customer service experience... just a giant waste of time and money and severe lack of customer service by management for sure!!

There needs to be a minus star rating. Taking advantage of Elderly customers is shameful. Selling…read morethe wrong vehicle to customers and then ripping them off when they return it should be crime. Shame on you Kevin ( terrible service). Avoid this place. BBB will back up my complaints.

Great service department and great sales staff. I have bought several new and used vehicles and…read morenever have had an issue. Great company

Ordered parts for our car. Even had the part number. Wrong one was ordered. Went back to get the…read moreright one was there over an hour and still didn't get all the hardware. Then they didn't charge me they refunded it instead. and have called me 3 times at my job to "correct" it. Counter person was rude as well akd not helpful