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    Anthony Mader CFE CMA EA

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

    Services - Anthony Mader CFE CMA EA

    Accountants

    Current year tax preparation and filing

    Past year(s) tax preparation and filing

    2 More Services

    Audit and conflict resolution support

    Tax planning

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    6 years ago

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    Susan S. Lewis

    Susan S. Lewis

    (16 reviews)

    I can only echo what others have said: after initially being impressed in my new client…read moreconversation, I found almost every aspect of the services terrible for the two years I used them. The first year, I told them (repeatedly) that I'd be out of the country on tax day and they'd need to email me, but they didn't and I had email them numerous times to get any update at all. And the second year, I got my documents to them very early and they still filed an extension for me. In both cases, my taxes ended up being much more stressful than they would have been if I'd filed them myself. Additionally, my extremely simple taxes cost $570 total, which strikes me as exceptionally high for only really needing to deal with the two jobs I held during the year.

    Working with Susan Lewis CPA has been a terrible experience. As of early August, my 2023 taxes were…read morestill not filed. Communications from their team often went weeks without a response, and I had to follow up more than 10 times to get updates. I found Susan Lewis CPA through an internet search in early February. During my initial conversation with Susan, I explained that I needed a full-service firm, as my previous individual preparer failed to submit filings on time. Susan assured me that her firm could handle my 2023 taxes and LLC needs for 2024. After submitting the initial documents, I went over a month without any progress updates. In mid-April, someone requested additional documents required for filing. Another month passed before I heard that my taxes were being finalized. Follow-up questions were met with week-long delays. I eventually met in person with someone not directly handling my account to review my filings and ask further questions. They apologized for the communication issues and said Susan would get in touch. When Susan finally contacted me, she cited a shortage of CPA professionals as the reason for the communication delays and the incomplete status of my taxes. I asked what assurances she could provide that future filings would be submitted on time if I continued to be a responsive client. I also requested a reduction in my invoice due to the poor service. Someone else from the firm then informed me that they could not guarantee timely completion of my future tax needs and that there would be no adjustment to the bill. At this point, I knew I needed to find a new CPA but still needed my current taxes filed. However, two more questions have stretched things out another month, and I am still waiting for a response. I have decided to go elsewhere for this year's and future tax needs. I am already receiving state notices about overdue filings and cannot wait any longer for Susan Lewis CPA to respond. My new firm completed everything tax related for me in 3 weeks. Throughout this process, I responded to all information requests within days. Susan Lewis CPA had to be reminded to respond to me over 10 times. It is unacceptable for them to blame a staffing shortage after the fact. They should have informed me in March if they were experiencing delays. If Susan Lewis CPA does not have enough staff, they should not take on new clients and promise to manage their tax services. You would be wise to seek another CPA.

    Anthony Mader CFE CMA EA - accountants - Updated May 2026

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