Since June 2018 I've had an issue with my mouth, and it's gotten worse. After seeing my reg. dentist initially, & then more recently my PCP, long story short, it was recommended that I get checked by an oral surgeon & possibly get it biopsied! That word alone is enough to make anyone scared! My insurance CSR named Dr. A. Cuomo for numerous reasons, including an alleged 4-5 star rating!
Well, I will preclude the following by admitting I can be sensitive & extra cautious, so I wanted to give the Dr. & staff the benefit of the doubt. I'm a 53 yr old female, & at this life stage anything is possible. Therefore, I thought they'd try hard(er) to put me at ease. But, I was first met by a polite receptionist, who handed me about 5-6 pages of paperwork, including a request for some very personal ID that no other dr.'s office ever asked for (& I didn't give it either; it wasn't necessary to the treatment!). I couldn't concentrate because the tv in the waiting room was too loud. As I was the only patient there, I asked that it be lowered, & the recept. said they didn't usually do that! So, #1 sign of disrespect. Later, in the exam room, a (presumed) dr. entered, but didn't smile once, not once! He did not even introduce himself, even though I was a new client! (Dis #2 &3). I had to ask him to confirm his name! Then, as I tried to convey my issues, instead of looking me in the eye & listening,he just looked down to write his notes. (#4) I had to ask him to look at me. Moving along, while I nervously tried to describe the irritations, Dr. A. Cuomo just seemed annoyed, as if I were taking up his precious time w/ something not "worthy" of his skill set. He even had the audacity to make a comment about a hygiene habit (#5-as if !!). I mentioned after, an unusual burning sensation while using a nonalcohol-based mouthwash, & he responded, dismissively, something like " I don't know anything about those" (REALLY-an oral surgeon who doesn't know about leading mouthwash brands??!!- #6). Again, the whole time he never once smiled! Every symptom I described, he dismissed! Even though my situation's worsened steadily since June. The end result was he referred me to another dr., an oral pathologist, or even a ENT specialist. This dr. was probably medically competent & capable, but as a professional, not to mention a human being, he was cold, unfriendly, & curt! There's more to patient care than textbook application. People need to matter, & the Dr. & staff need to work on their "people skills" and communication! It's simply unacceptable behavior! I would, therefore, NOT recommend Dr. Anthony Cuomo to anyone. What a shame! What a sorry, unpleasant, disappointing experience.
Sincerely,
Ms. Kaye
Carmel, NY read more
