Impressive service from Tanya Taghavi -- transparent, knowledgeable, and completely pressure-free…read more From our first conversation, Tanya stood out for her professionalism and ability to make the car-buying process clear and comfortable. She listened closely, answered every question, and offered thoughtful guidance without trying to upsell. Tanya sets the bar high for customer service, and I'd recommend her to anyone looking for an honest, top-tier car-buying experience.

Tanya is knowledgeable, disciplined, and made the experience of driving my first electric vehicle a…read morebreeze.

Buying a new car can feel overwhelming -- the hidden fees, the fine print, and the fear of making…read morethe wrong decision. That's exactly why I went to Mercedes‑Benz of Laguna Niguel, and I'm so glad I did. I was recommended to Tony Valle, and I truly couldn't be more grateful. Tony didn't just listen to what I wanted -- he guided me with professionalism, patience, and honesty. He showed me different vehicle options, explained pricing and fees clearly, and walked me through all the little details most of us dread dealing with. I felt comfortable, understood, and most importantly, I felt safe trusting him. That trust paid off: I drove off the lot with the car of my dreams and a huge sense of confidence in my decision. I also met the manager, Andres, who was incredibly respectful and reassuring. He made it clear that if I ever needed anything, he'd be there to help. And even the finance officer, Serg, made the final steps enjoyable -- he was helpful, funny, and made sure I got the best financial option available. On top of all that, the dealership itself is amazing. From service to the complimentary car wash to the accessories shop and work stations. The he amenities make the whole experience feel elevated. If you're looking for a Mercedes and don't know where to start -- or you know exactly what you want but aren't sure how to get it -- come here. Ask for Tony and Andres. You'll be taken care of.

Absolutely terrible service experience at Mercedes-Benz of Laguna Niguel…read more I brought my AMG GT 63 in on Friday for an intermittent lumbar/multicontour seat issue where the lumbar support continuously inflates and deflates on its own even with the kinetics function turned OFF. I specifically asked multiple times for actual diagnostic testing to be performed. Instead, the car sat there from Friday through Tuesday mostly sitting outside on their lot with little communication and repeated comments that the vehicle was "fine" or "operating as designed." Service advisor Trent kept focusing on test driving the car instead of properly diagnosing the seat/module system as requested. This is not a vehicle I want unnecessarily driven around by multiple employees, especially when the entire point of the visit was to perform diagnostics. It is also frustrating leaving an AMG GT 63 sitting outside for days while barely being looked at. After nearly five days of wasted time, I picked up the vehicle and within minutes of driving, the exact same lumbar issue immediately happened again exactly as I described from the beginning. The lack of urgency, communication, and technical understanding was unacceptable for a Mercedes dealership. I will be taking the vehicle to another Mercedes dealership going forward.

Had a pleasurable experience buying a new Kia Telluride at Mission Viejo dealer. I visited several…read moreKia dealerships and never felt pressured at Mission Viejo. My sales person was Samantha and she was very knowledgeable and listened to my specific needs of the many options available for the 2027 Telluride. I would recommend the dealership to my friends and anyone looking for a professional customer friendly atmosphere.

I had such a great experience working with Samantha at Kia. From the moment I walked in, she made…read moreeverything feel easy and stress-free. She's incredibly knowledgeable, patient, and genuinely cares about helping you find the right car--not just making a sale. Samantha took the time to answer all my questions, walked me through every detail, and made sure I felt confident in my decision. No pressure, no gimmicks--just honest, helpful guidance the entire way through. If you're looking for someone who is professional, responsive, and truly has your best interest in mind, I highly recommend asking for Samantha. She made what can be a stressful process actually enjoyable.

This is an awesome local dealership. This is why... 1- They…read moredon't pressure you to buy. It's a very relaxed sales environment. 2- They will wheel and deal and give you a great offer. GM Demetrio and Finance guy Alex are easy to work with you and don't pressure you to buy extra add-ons unless you want them at a discounted price. 3- I can't heap enough praise on my salesman, J J Sanchez. In 50 years of buying cars, I have never met a more thorough, caring and patient salesman. I spent 6 hours with him and an extra hour to answer questions as Hyundai vehicles are full of technology. If you're in the market for a Hyundai, Laguna Niguel Hyundai should be your first choice!

I can't say enough great things about my experience here. Alicia Placencia my sales representative,…read moremade the entire purchase process genuinely enjoyable from start to finish. She was knowledgeable, patient, and a pleasure to work with. A big thank you as well to Alex in finance for streamlining everything and making the paperwork process smooth and stress-free. Raul, the Sales Manager went above and beyond by working hard on the numbers, and Demetrio, the General Manager was incredibly professional and welcoming throughout the entire experience. Even during what could have been a stressful situation, the whole team made the purchase easy and enjoyable. This level of customer service truly sets them apart. Highly recommend!

Purchasing a new car can be a strange mix of emotions, from excitement over the new set of wheels,…read moreto anxiety over so many issues involving the cost - did I get the best price, did the dealer upcharge me for accessories I really didn't need, did the dealer add in fees and costs that they didn't need to? But based on my experience at SCL, all those anxieties can be set aside, and you can enter here confident that you will be treated as a valued customer, and not as a mark to be taken advantage of. This was my first time buying any car long-distance, let alone a new luxury car. But the NX hybrid was in short supply, and we wanted specific interior/exterior colors. Calling around to multiple Lexus dealers became our only option. From our home in Roseville, we were connected to Santiago Gutierrez, a great guy and a truly helpful and honest salesman. From our very first contact to the delivery of our new NX hybrid several weeks ago, Santiago has been a pleasure to deal with. Santiago was always available and eager to help, providing knowledgeable answers to any of my questions. I have purchased many new cars over the years, but working with Santiago and South County Lexus ranked among the very best of car-buying experiences. Santiago continues to check in on us even after the new car delivery, asking how we're enjoying the car and whether we have any questions for him. We can't go to SCL for service, though I wish we could. Hopefully, our nearest Lexus dealer will be available for service when we need it. Whether our nearby dealer meets SCL's high standards is yet to be determined, but we hope so. I can 100% recommend SCL, and be sure to ask for Santiago.

I rarely write reviews, but this experience left me too frustrated to stay quiet…read more From the beginning, everything felt disorganized- sales, finance and service center. The process of purchasing the used car was chaotic, and it quickly became clear that customer service is not a priority. After the purchase, I had to repeatedly follow up about basic administrative issues, including not receiving my physical license plates in a timely manner (check to make sure your vehicle has a rear AND front license plate prior to purchase so it is street legal!) and ongoing confusion surrounding the title transfer for my trade-in vehicle, as well as the finance department contacting me wanting me to get answers from my bank about my car loan (although everything had been done on my end already and shown as active through my bank). Communication was poor, and I often felt like I was chasing down answers that should have been proactively provided. Not long after driving the car off the lot, I started hearing a knocking sound whenever I went over bumps. Concerned, I took the vehicle to another shop to have it checked (closer to my home as I live approx 2 hours from this dealership). I was told there were loose bolts that needed to be tightened -- something that absolutely should have been caught during inspection before the car was sold. Even more concerning, the rear brakes were in terrible condition. The brake pads were worn down to just 2-3 mm, and the rotors were so damaged they could not simply be resurfaced -- they needed to be replaced. This is not minor wear and tear; this is basic safety. Selling a vehicle in that condition is unacceptable. The dealership did not provide me with their center's service records on the car (after repeated requests) but told me over the phone that they "checked the records and the brake pads were documented at 6mm." Buying a car is a major investment. Customers deserve transparency, organization, and -- at the very least -- a safe vehicle. My experience was stressful, disappointing, and frankly infuriating. I hope this dealership takes a hard look at its processes and starts treating used car customers with the same care and accountability they expect in return. No need for the company to reply to this telling me to contact them as I see done for other reviews. Over the course of one month, I tried repeatedly to get a resolution for these issues, both through the sales and service department. The case is now being elevated to small claims court as I would expect a Lexus Dealership could easily have chosen to do the right thing in this situation. I would encourage other clients with similar issues to do the same. To save you some time, the legal entity name is MVVT Motors, LLC, DBA South County Lexus Mission Viejo.

The best dealership ever Jimmy is super awesome and cool, helped me get a great deal on a car!read more

My daughter recental bought a used Tesla from Paradise. Buying a car can be stressful, but John and…read moreMatt completely flips that experience on its head. From the moment you walk in, you're treated with honesty, respect, and zero pressure,something that's incredibly rare in the car world. Its was my daughters first time buying a car and they new it and helped her with every step. They seem to be very knowledgeable, transparent, and genuinely care about putting you in the right vehicle, not just making a sale. Every question was answered clearly, pricing was straightforward, and the entire process felt smooth and professional from start to finish. The inventory is clean, well-maintained, and thoughtfully curated, and it's obvious they stand behind what they sell. You walk away feeling confident, not second-guessing anything, which says a lot. If you're looking for a trustworthy, locally owned dealership with decades of experience and a reputation built on integrity, Paradise Automotive is hands down the place to go. This is how buying a car should feel.

In my opinion this is the best Cadillac service center in Orange County. I used them for the first…read moretime this week and I have to say that the team was super courteous, professional and knew their stuff. They even went above and beyond and got my car serviced and the warranty item replaced and my car returned looking brand new again before the stipulated time(they beat the deadline). Very impressed by them especially Mason Morrow who was my service advisor. His service standards are exemplary and was greatly appreciated. Kudos.

Review on Service- I had to bring my Yukon in for service (weird beeping while under warranty) and…read moreMason the service representative was easy to work with. He made sure the issue was resolved and gave me some paperwork on how to fix it myself if it happens again, which I appreciate. The parts department (Shane and Robert) also helped me purchase a new key and were not upselling me on anything, which I appreciate. Overall, a friendly staff and relatively easy process.

Bought a BMW X1 xDrive28i from them and had a great experience from start to finish. Ed was the one…read morewho helped me out, and he was excellent professional, honest, and easy to work with. There was no pressure, no upselling, and everything was straightforward, which I really appreciated. The car was in great condition and exactly as advertised. Pricing was fair, the process was smooth, and the whole experience was hasslefree. Definitely one of the best car buying experiences I've had. Highly recommend this dealership, and especially Ed, to anyone looking for a quality used car at a fair price.

Wonderful experience! Eddie, the owner, let us wander, ask a million questions and was very…read moreknowledgeable about the vehicle we chose! No pressure or negotiating over price.

When I was looking for my next Audi they had one of the best quality selections of pre-owned cars I…read morehave seen at any Audi dealer. Very low miles and super clean bodies and interiors. Basically felt like brand new cars! Prices are a bit higher than other dealers but the quality of the used car selection is there.

EXTREMELY disappointing and deeply concerning experience with Audi Mission Viejo and Audi…read morecorporate. I was sold an Audi Q6 that began having serious mechanical and electrical issues almost immediately, including issues that make the vehicle unsafe to drive. What is most alarming is that serious safety concerns keep being minimized as "software," with no real urgency, accountability, or meaningful resolution from either the dealership or Audi corporate. This goes far beyond poor customer service. It is a complete failure to stand behind the vehicle they sold and to treat customer safety with the seriousness it deserves. I would STRONGLY CAUTION anyone considering an Audi Q6 to do extensive research first. Based on my experience, and 3 other people I know that got the same car and are having similar problems, neither Audi Mission Viejo or Audi Corporate name did not mean quality, safety, or accountability. AVOID‼

I came to look around for the newer models of Jaguars & Land Rovers, I saw the Defender that I…read morelove so much. Then I went to get a key chain, a Jaguar Tshirt and a Jaguar cap, I bought a used Jaguar sedan with very low mileage, great price. See John if you want the best service in Sales. Marcio, the assistant service manager helped me with my purchase, Marcio went above and beyond to get me the right size of Jaguar Tshirt and I asked him to take some photos of me and the mustard color SUV, he did. See Marcio in service or parts, the best service manager of all times. I own my 5th Jaguar and I know what I am talking about ! Keep up the good work guys ! See y'all again soon. Thank

Thank you Yiwen for assisting us. Beautiful dealership, friendly staff and lots of nice inventory…read more Highly recommend.